Virgin Media Cancellation deals

iba · 01-04-2020 8:29pm

Hi,

I'm planning on signing up for the Virgin Full House 500 at €70 a month for 12 months and then €99 thereafter

https://www.virginmedia.ie/bundles/broadband-tv-phone/

Don't need a phone but it seems to come with the package.

Was wondering if there is any boardies discount or any way of not having to pay the activation fee of €30 or indeed anything to get the price lower?

Thanks

Danny2580 · 18-04-2020 9:45pm

I was on a 12 month contract broadband and home phone only that just elapsed. Price went up before Christmas there, but let the contract run. Interestingly the home phone now costs €3, where previously I was told there was no additional cost attached. I had the home phone removed, and got 6 months for €29.50, 6 months for €59 after a bit of haggling.

CoBo55 · 18-04-2020 10:36pm

Danny2580 wrote: »

I was on a 12 month contract broadband and home phone only that just elapsed. Price went up before Christmas there, but let the contract run. Interestingly the home phone now costs €3, where previously I was told there was no additional cost attached. I had the home phone removed, and got 6 months for €29.50, 6 months for €59 after a bit of haggling.

360?

Danny2580 · 22-04-2020 1:40pm

250mb unlimited, lots of streaming here, a fair few devices used in the house, never any issues.

10-05-2020 3:54pm

I’m leaving eir for virgin media I just want internet and tv in one room what’s the best deal? Any boardies deals? thanks

Danny2580 · 21-05-2020 11:06pm

If in an area with good reception, use a cheap antenna for the Irish channels, Now TV for sky if needed, amazon firestick with VPN for uk channels {tv player app}. Then just get broadband from virgin media.

vulmac · 22-05-2020 7:27am

Was with Virgin for two years had the Horizon tv box for the first year which I hated hardly ever used it. Went broadband only price went up to 63 euro pm. Back again with Vodafone ,25 euro first six months offer. Painless transition.

Roberto_gas · 22-05-2020 8:54am

vulmac wrote: »

Was with Virgin for two years had the Horizon tv box for the first year which I hated hardly ever used it. Went broadband only price went up to 63 euro pm. Back again with Vodafone ,25 euro first six months offer. Painless transition.

I am 6 months in...and never had a glitch ! Virgin media is such an overhype for their prices if you just need normal streaming in your home !

Hopefully SIRO will be available in our area soon.

CoBo55 · 22-05-2020 12:51pm

Roberto_gas wrote: »

I am 6 months in...and never had a glitch ! Virgin media is such an overhype for their prices if you just need normal streaming in your home !

Hopefully SIRO will be available in our area soon.

6 months in with who? VM or VF?

beauf · 22-05-2020 1:00pm

Danny2580 wrote: »

If in an area with good reception, use a cheap antenna for the Irish channels, Now TV for sky if needed, amazon firestick with VPN for uk channels {tv player app}. Then just get broadband from virgin media.

Thats what I did but I'm not saving much because Horror TV is only an extra 20.

Nokia6230i · 22-05-2020 1:05pm

Are Vodafone doing installs currently does anyone know?

Just rang Virgin & they're not budging on price, think last offer was €29 a month for 6 & then back up to €59 for other 6.

Red_Wake · 25-05-2020 8:12pm

Nokia6230i wrote: »

Are Vodafone doing installs currently does anyone know?

Just rang Virgin & they're not budging on price, think last offer was €29 a month for 6 & then back up to €59 for other 6.

Where are you getting these prices? I'm only seeing 55 quid per month for the 500MB broadband package.

beauf · 25-05-2020 8:34pm

Red_Wake wrote: »

Where are you getting these prices? I'm only seeing 55 quid per month for the 500MB broadband package.

You ring them it's like doing a deal with del boy on only fools and horses. They start haggling like a 1 euro market stall out of the back of a van.

Always check your change after and that you still have your wallet. I've had more billing issues with them than any another company.

Red_Wake · 25-05-2020 8:46pm

beauf wrote: »

You ring them it's like doing a deal with del boy on only fools and horses. They start haggling like a 1 euro market stall out of the back of a van.

Always check your change after and that you still have your wallet. I've had more billing issues with them than any another company.

I rang the call centre, and the chap on the other end said that he couldn't go below 59 a month when I told him the online offer was 55 a month. Do they really have much leeway for lowering the price?

If you have any tips I'd be very appreciative of them

beauf · 25-05-2020 9:24pm

You'd need to read back through the thread. Too tired of dealing with them to go back over it.

micknail · 26-05-2020 4:56pm

Tried ring their freephone {1800 941941} number to reduce my package to BB only,
as I was paying 82.50 a month after my 12 month deal elapsed.

After a merry go round of pressing menu options, I got to the cancelation stream,
and after 25 mins was still queueing.
This was at 16:30 today.

At this stage, I'm no longer reducing the package, especially as people said above that they are not budging on normal prices, which is ridic given most peoples circumstances now, and am instead changing provider.

Pity, as their internet was great, Tv rubbish.

okidoki987 · 26-05-2020 5:15pm

micknail wrote: »

Pity, as their internet was great, Tv rubbish.

It is but it's very expensive nowadays for what you are getting.
Always a struggle to get it for cheaper when you ring them, a lot of people don't have the luxury of a decent alternative though.

chases0102 · 28-05-2020 1:13pm

micknail wrote: »

Tried ring their freephone {1800 941941} number to reduce my package to BB only,
as I was paying 82.50 a month after my 12 month deal elapsed.

After a merry go round of pressing menu options, I got to the cancelation stream,
and after 25 mins was still queueing.
This was at 16:30 today.

At this stage, I'm no longer reducing the package, especially as people said above that they are not budging on normal prices, which is ridic given most peoples circumstances now, and am instead changing provider.

Pity, as their internet was great, Tv rubbish.

Very similar to our situation here. Who do you think you will go with?

One good thing Virgin had going for it, was their ability to provide their service without any drilling.

micknail · 28-05-2020 1:36pm

chases0102 wrote: »

Very similar to our situation here. Who do you think you will go with?

One good thing Virgin had going for it, was their ability to provide their service without any drilling.

whomever bonkers.ie says is the cheapest,
vodaphone or Eir prob.
Back to 100mb, I need it to work from home really, so hope theres not much messing around getting switched.

banie01 · 28-05-2020 1:41pm

VM sent a lovely email a few weeks ago signed of by their CEO.
Full of platitudes and speil regarding caring for customers and being ready to help during this Covid crisis.

Contrast that with the stories here, and from others on their FB page.
People contacting VM on foot of job loss, income reduction or similar who are looking to reduce their outgoings.
Be it via cancelling a portion of their service or begging a discount.

You go through VM's chat option, to be told to contact cancellations.
Then you can't get through to cancellations so no action is taken and the currently unaffordable bill continues.

Once again VM manage to rival Eir for incompetence.

CoBo55 · 28-05-2020 1:51pm

banie01 wrote: »

VM sent a lovely email a few weeks ago signed of by their CEO.
Full of platitudes and speil regarding caring for customers and being ready to help during this Covid crisis.

Contrast that with the stories here, and from others on their FB page.
People contacting VM on foot of job loss, income reduction or similar who are looking to reduce their outgoings.
Be it via cancelling a portion of their service or begging a discount.

You go through VM's chat option, to be told to contact cancellations.
Then you can't get through to cancellations so no action is taken and the currently unaffordable bill continues.

Once again VM manage to rival Eir for incompetence.

My father went into residential care and he had the old cable TV service, I tried ringing, web chat etc to cancel the service, finally I just sent them an email and cancelled the DD I got a final bill eventually for a small amount which I paid in the post office. When I get digiweb ftth I'll do the same, top class service but the cost just can't be justified and their CS is dreadful.

phobia2011 · 29-05-2020 8:48am

So from what I’ve read, don’t expect virgin to offer me any new deal? Start looking elsewhere.

Eir or sky?

Mav11 · 29-05-2020 8:40pm

phobia2011 wrote: »

So from what I’ve read, don’t expect virgin to offer me any new deal? Start looking elsewhere.

Eir or sky?

Vodafone?

phobia2011 · 30-05-2020 7:03am

I’m a bit sickened, Eir or Vodafone can only offer me 7mb at our address, which with the amount of gaming/ streaming that goes on I’m unsure it would be enough!
Virgin seem to have me by the balls!

The_Conductor · 30-05-2020 7:26am

phobia2011 wrote: »

I’m a bit sickened, Eir or Vodafone can only offer me 7mb at our address, which with the amount of gaming/ streaming that goes on I’m unsure it would be enough!
Virgin seem to have me by the balls!

Is SIRO an option?

BKWDR · 30-05-2020 9:00am

banie01 wrote: »

VM sent a lovely email a few weeks ago signed of by their CEO.
Full of platitudes and speil regarding caring for customers and being ready to help during this Covid crisis.

Contrast that with the stories here, and from others on their FB page.
People contacting VM on foot of job loss, income reduction or similar who are looking to reduce their outgoings.
Be it via cancelling a portion of their service or begging a discount.

You go through VM's chat option, to be told to contact cancellations.
Then you can't get through to cancellations so no action is taken and the currently unaffordable bill continues.

Once again VM manage to rival Eir for incompetence.

Did you try ring their loyalty team?

I was on a deal for last year and rang up as I was out of contract, rang loyalty team, some guy working remote, just nicely asked could I be put on same deal that my wife had lost her job, was done in 60 seconds.
I was primed to push it but it was fairly easy and then was back on the deal I was on

30-05-2020 11:54am

I can’t get through to eir for the past week on the phone it’s terrible

Seve OB · 30-05-2020 11:59pm

phobia2011 wrote: »

I’m a bit sickened, Eir or Vodafone can only offer me 7mb at our address, which with the amount of gaming/ streaming that goes on I’m unsure it would be enough!
Virgin seem to have me by the balls!

snap....except all i can get is about 2mb on the eir line, can't go back to that.
what is really frustrating is that every other house i the estate can get fibre on the eir line except the 18 houses on my side of the road

sonyvision · 31-05-2020 12:16am

Currently paying 87:50 a month,

Rang to renew best offer was 72:50 a month for 9 months then back to 87:50. Currently get 150mbps up stairs on 5g. Connected to router pulling 350mbps... they are due to come out and test the signal next week as I am paying for 500mbps. Going to see how this goes and ring back late next week for prices again (72:50 might be the best I'll get) I really don't want to switch but I might need too?

mean gene · 31-05-2020 10:45pm

paying for 36 mb but getting speed of 13mb does this mean my box is faulty

garyskeepers · 04-06-2020 12:59am

sonyvision wrote: »

Currently paying 87:50 a month,

Rang to renew best offer was 72:50 a month for 9 months then back to 87:50. Currently get 150mbps up stairs on 5g. Connected to router pulling 350mbps... they are due to come out and test the signal next week as I am paying for 500mbps. Going to see how this goes and ring back late next week for prices again (72:50 might be the best I'll get) I really don't want to switch but I might need too?

Any update on this?

fall · 01-07-2020 3:38pm

Rang today, on hold for an hour. Got the loveliest women. Got 9 months for €47, then €99 for last 3. I didn't even have to try. Full House 500. Shocked and delighted.

AndrewJRenko · 04-07-2020 1:34pm

mean gene wrote: »

paying for 36 mb but getting speed of 13mb does this mean my box is faulty

13mb wired or wireless? You can't blame them for the local wireless connection.

mean gene · 05-07-2020 10:24am

AndrewJRenko wrote: »

13mb wired or wireless? You can't blame them for the local wireless connection.

off the horizon box keeps crashing

smelly sock · 05-07-2020 1:42pm

AndrewJRenko wrote: »

13mb wired or wireless? You can't blame them for the local wireless connection.

You can. Especially when their hardware is ****e.

The_Conductor · 05-07-2020 1:46pm

smelly sock wrote: »

You can. Especially when their hardware is ****e.

Come-on. How many people who rely on wireless- actually use the Virgin-Media wifi? I imagine most go and invest in a proper wifi-router- life is too short for the piece of tat that VM insist on giving people.

beauf · 05-07-2020 2:19pm

The_Conductor wrote: »

Come-on. How many people who rely on wireless- actually use the Virgin-Media wifi? I imagine most go and invest in a proper wifi-router- life is too short for the piece of tat that VM insist on giving people.

Probably the majority of people?

I dunno why but the WiFi on my Hub 3 has always dropped on a regular basis whereas my own router does not. The ethernet doesn't do anything like as frequently. So it's not the connection it's the hardware.

I everytime I complain to VM I have to drop back to their default settings to get support to look at it. They don't support bridge mode. Tbh is a pain in the house having multiple routers.

mean gene · 05-07-2020 5:39pm

The_Conductor wrote: »

Come-on. How many people who rely on wireless- actually use the Virgin-Media wifi? I imagine most go and invest in a proper wifi-router- life is too short for the piece of tat that VM insist on giving people.

so virgin customers are plugging their virgin cables into a different wifi router to the one virgin supply you with is that right

The_Conductor · 05-07-2020 5:48pm

mean gene wrote: »

so virgin customers are plugging their virgin cables into a different wifi router to the one virgin supply you with is that right

They are using their Virgin supplied cable modem- but disabling wifi on it- and hard connecting a separate wifi router to it in bridge mode. Its actually quite straight forward- and a damn sight more reliable than wifi from Virgin's own router.

The wifi in the Compal (Virgin) boxes- is renowned for how poor it is.
Compal make the cheapest possible OEM tat.

CoBo55 · 05-07-2020 5:56pm

beauf wrote: »

Probably the majority of people?

I dunno why but the WiFi on my Hub 3 has always dropped on a regular basis whereas my own router does not. The ethernet doesn't do anything like as frequently. So it's not the connection it's the hardware.

I everytime I complain to VM I have to drop back to their default settings to get support to look at it. They don't support bridge mode. Tbh is a pain in the house having multiple routers.

Are you running two separate wireless networks?

beauf · 05-07-2020 6:01pm

CoBo55 wrote: »

Are you running two separate wireless networks?

Sometimes 1 ,2 or 3 depending on the situation.

The_Conductor · 05-07-2020 6:03pm

beauf wrote: »

Sometimes 1 ,2 or 3 depending on the situation.

Often using the same SSID - with a preference for network quality on the browsing device.

ShatterProof · 05-07-2020 6:08pm

phobia2011 wrote: »

So from what I’ve read, don’t expect virgin to offer me any new deal? Start looking elsewhere.

Eir or sky?

I’d say anywhere but Eir. They’re abit of a clusterf*** when it comes to support or customer services. Check twitter / facebook

beauf · 05-07-2020 6:45pm

The_Conductor wrote: »

Often using the same SSID - with a preference for network quality on the browsing device.

I might run over using a power line to extend its reach or strength. One for the younger kids one for everything else. Lots of reasons to have more than one WiFi. At work we have one for IT and another for everyone else. Different floors etc.

But only the hub 3 wifi regularly randomly drops while everything else doesn't.

zweton · 05-07-2020 7:08pm

Can i expect to be on hold for ages if i try reach out to them this week.

CoBo55 · 05-07-2020 7:11pm

beauf wrote: »

Sometimes 1 ,2 or 3 depending on the situation.

If you're in at that level why in god's name are you using the hub 3 at all? ( Other than just a modem obviously).
I've had my hub 3 in modem mode since the first week it was installed, using the guide on boards I have used the Archer C8 and never ever had a problem with WiFi.

The_Conductor · 05-07-2020 8:19pm

CoBo55 wrote: »

If you're in at that level why in god's name are you using the hub 3 at all? ( Other than just a modem obviously).
I've had my hub 3 in modem mode since the first week it was installed, using the guide on boards I have used the Archer C8 and never ever had a problem with WiFi.

Ditto here- only I use an R8000 Nighthawk.

you2008 · 06-07-2020 2:18pm

Called today get LOYALTY OFFER - 9 MONTHS HALF PRICE

refered the VD BB offer- €20 for 6 and €45 for another 6, given 9 MONTHS HALF PRICE for 12 months contract, very happy with it.

pablo57 · 08-07-2020 2:19pm

CoBo55 wrote: »

If you're in at that level why in god's name are you using the hub 3 at all? ( Other than just a modem obviously).
I've had my hub 3 in modem mode since the first week it was installed, using the guide on boards I have used the Archer C8 and never ever had a problem with WiFi.

Would you mind linking to that guide?

beauf · 08-07-2020 2:24pm

CoBo55 wrote: »

If you're in at that level why in god's name are you using the hub 3 at all? ( Other than just a modem obviously).
I've had my hub 3 in modem mode since the first week it was installed, using the guide on boards I have used the Archer C8 and never ever had a problem with WiFi.

I wasn't for over a year.

But because I've issues since the lock down, I have to contact support. They won't deal with you if its on bridge mode. You have to have it in the default settings.

Virgin Media Cancellation deals

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