Xiaomi Mi Drone 4k - 393 euro including delivery

My tracking page hasn't updated since the 27th for the FIMI. Itcwoidk probably have been quicker coming from China lol.

The shipment will be transported to the destination country/destination area and, from there, handed over to the delivery organization. (Homepage / online shipment tracking: https://www.anpost.com

madmoe wrote: »

Has anyone received a FIMI X8 SE 2020 in this sort of condition from Banggood, I am fuming to say the least!

https://youtu.be/p_LU9MXqPuk

Took an absolute age for it to come as well, was ordered from the China warehouse. I want a full refund, nothing less! I paid using PayPal.

Cheers,
M

Mine came the other day in grand condition. Is tjendrien damaged or just the box? If it's just the box then I would just forget about it and get flying

MarkY91 wrote: »

Mine came the other day in grand condition. Is tjendrien damaged or just the box? If it's just the box then I would just forget about it and get flying

Hi all,
Thanks for the feedback.

But I paid for a sealed brand new device and that is what I expect! Not being funny like but is that not what you would expect as well? Was your seal broken as mine was in the video?

Thanks,
Mark

madmoe wrote: »

Hi all,
Thanks for the feedback.

But I paid for a sealed brand new device and that is what I expect! Not being funny like but is that not what you would expect as well? Was your seal broken as mine was in the video?

Thanks,
Mark

I would definitely open a dispute, but you may have a fair bit of hassle on your hands regarding anything else.
If you had it shipped from EU warehouse, then you could argue under EU law that you want to return it. But if it is just the box that got damaged in the post, then it might not be worth fighting any harder.
With a dispute open and talking to them they will likely offer a partial refund and/or discounts on some other items.
If you do not want to accept that, you may be asked to send the drone back (to China) to get your refund.
That is a serious hassle unless you argue the EU warehouse - EU law side of things, but still may drag out for a while.
However, you may also have ticked insurance on the item at checkout, in which case I would say they will sort you out fairly quickly.

Suckit wrote: »

I would definitely open a dispute, but you may have a fair bit of hassle on your hands regarding anything else.
If you had it shipped from EU warehouse, then you could argue under EU law that you want to return it. But if it is just the box that got damaged in the post, then it might not be worth fighting any harder.
With a dispute open and talking to them they will likely offer a partial refund and/or discounts on some other items.
If you do not want to accept that, you may be asked to send the drone back (to China) to get your refund.
That is a serious hassle unless you argue the EU warehouse - EU law side of things, but still may drag out for a while.
However, you may also have ticked insurance on the item at checkout, in which case I would say they will sort you out fairly quickly.

I didn't go for the insurance.

My issue is not so much about the dings and dangs on the box but the blatant cut of the seal and then trying to cover it over with Sellotape!! I am not prepared to accept that it was opened by someone else and they did God knows what to the drone inside! It was cut with a knife or something sharp, plain to see from the way it was cut.

I wouldn't mind but a friend got one from them, took way less time to deliver and his seal was fully intact!?

Should I open a dispute with PayPal as well as soon as possible or wait for Bnaggood to come back?

Thanks for all the advice by the way.

M

Suckit wrote: »

I would open a dispute with banggood first. It may have been customs that opened it by the way. Were there any stickers on it?

No customs stickers that I can see. The orange Banggood packaging on the outside didn't seem to be open/torn so I don't think customs opened it?

Dispute opened with Banggood since this morning. Uploaded 3 pics and YouTube link to the video.

Thanks,
M

BKWDR wrote: »

Honestly doesn't look that bad. I know why you'd be p1ssed.

But if the drone was fully intact etc is just enjoy it. You won't get joy from chasing a dead end.

The thing is mate, this is a gift and there is no way I am giving it to someone like that!

For myself I'm going DJI Mini 2, all the way!

Cheers,
M

madmoe wrote: »

The thing is mate, this is a gift and there is no way I am giving it to someone like that!

For myself I'm going DJI Mini 2, all the way!

Cheers,
M

Understand completely

You could be chasing your tail though trying to get resolved and just for a banged up box. Whoever you give it to will love it, once it's working.

I've seen some delivery boxes land on the x8 Facebook page where Arms and motors have been snapped off

madmoe wrote: »

The fee is gone up to €30 since November 1st :-(

Crap. Thought it was the 1st of December.

madmoe wrote: »

They offered a paltry €30. I said I won't accept that, I want a full refund. If they come back and won't play ball it's off to PayPal I go.

Cheers,
M

TBH, I don't think Paypal will get you a full refund either.
They/Banggood may offer you more of a refund.
But if you want a full refund, you will likely be asked to post it back to China at your own expense. With battery, that will be difficult and expensive.
This might help - https://www.paypal.com/ie/webapps/mpp/refunded-returns but not by much.
If you bought it from EU warehouse, then you may have a case to argue, but from experience, that could go on for months.

Is it just the outer box that's damaged? Somebody might sell you one?

Just to note. If your main concern is that the parcel was opened, not damaged, then it may be nothing to do with Banggood. You may want to query An Post (or whoever delivered it) as noted here:
https://www.eurosender.com/blog/en/parcel-arrived-open/

You also say it took ages to deliver, was it delayed at customs? They don't always leave a note or label to notify the receiver that it was opened by them.

Also - https://www.anpost.com/Help

What should I do if my my post is missing, damaged or opened?
In the case of damaged post, it’s important to understand that:

• Damage is often caused by incorrectly-sized or poor quality packaging
• An Post may place damaged items in a plastic bag to prevent further damage
• While every effort is made to ensure your post arrives safely, unopened and in good condition, envelopes may occasionally be damaged during the machine sorting process
• We use waterproof delivery equipment but we cannot guarantee that post will never be wet in adverse weather conditions

Be sure to keep damaged or opened post and any packaging for inspection.

If your post is missing, damaged or opened please contact us through our contact form. If you prefer, you can pick up the form at your local post office or delivery office.

madmoe wrote: »

It was getting stuck loads for days when I was tracking it. Possibly it was opened at one of those points.

So, I opened the box, made a video while doing it and it was clear to see the seal was cut and then taped up. Thankfully it's all intact, everything is there so I'm happy with that. I'll see what Banggood come back with, if they offer a bit more I'll take it, if not I'll be content with the €30 they offered.

Many thanks all,
M

Only customs in Ireland would open it. Usually Dublin or Shannon.

banie01 wrote: »

Portlaise too for Anpost and Athlone AFAIK for DPD these days all have customs inspection too now.

Article 21 sticker on the item and or the customs declaration would all highlight that the item is/was liable to customs inspection.

That you received the item, albeit with a battered box but otherwise intact with no VAT and handling fee applied aswell as banggood offering a GWG is a win.

I didn't see any sticker like that.

banie01 wrote: »

You received a drone from China with no customs declaration?
In that case no surprise at all that it was opened.

Ahhhh! Where should the customs declaration have been!? All new to this.

Cheers,
M