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Poweringrewards site

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  • 05-06-2016 12:21am
    #1
    Apogee
    Registered Users Posts: 3,771 ✭✭✭


    The poweringrewards site seems to have been redesigned.

    However, it's very buggy. It keeps logging the user out e.g. when trying to redeeming offers.


Comments

  • Options
    #2
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi Apogee,

    We are sorry to read this. Thank you very much for letting us know.

    Can you advise us what browser you are using when this happens?

    We will certainly pass on your feedback to the relevant department.

    Thanks,
    Aoife

    ________


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    #3
    Davy
    Moderators, Category Moderators, Business & Finance Moderators, Technology & Internet Moderators Posts: 19,340 CMod ✭✭✭✭Davy


    Firefox, chrome and edge all acted the same. Some opened fine, others would not. Just asking to login all the time. 


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    #4
    Apogee
    Registered Users Posts: 3,771 ✭✭✭Apogee


    Davy wrote: »
    Firefox, chrome and edge all acted the same. Some opened fine, others would not. Just asking to login all the time. 
    As per Davy's post, I have tried Firefox, Chrome and Internet Explorer - same behaviour. Just tried to redeem an offer now, and again the website logged me out.


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    #5
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi Apogee and Davy,

    We appreciate you letting us know.

    We have passed your feedback to the relevant department, and they are currently working to resolve this.

    If you have any other questions, we would be happy to help.

    Thanks,
    Aoife

    ________


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    #6
    Davy
    Moderators, Category Moderators, Business & Finance Moderators, Technology & Internet Moderators Posts: 19,340 CMod ✭✭✭✭Davy


    All seem to be working now, any I tried opened the code/redeemed page after logging in once. 


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  • Options
    #7
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi Davy,

    Great to hear it's working for you now, we appreciate you letting us know.

    Thanks,
    David

    ________


  • Options
    #8
    Apogee
    Registered Users Posts: 3,771 ✭✭✭Apogee


    Hi again

    There seems to a problem with the site again as it rolled into the new month. Can't get the Supervalu/ice-cream offer to redeem at all.


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    #9
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi Apogee,

    We are sorry to read this.

    Can you advise what happened when you tried to redeem the voucher?

    If you send us your details by private message, we can take a look at your Electric Ireland Rewards account.

    We will need the following information to proceed:
    • Your full name
    • Your account number
    • The first line of your address
    • Your contact number or date of birth
    • Confirmation you are the account holder (a sentence stating this is sufficient)

    We can then look into your query for you

    Thanks,
    Aoife

    ________


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