Creative Cloud problem

Myksyk · 28-05-2016 10:05PM #1

Anyone else having ongoing difficulties with updating CC? I have been unable to download updates for the least number of months having had no issues with this in the year previous. The message I receive is "unable to reach adobe servers. Please check your firewall settings, ensure the time settings on your computer are correct and try again". I have, I did and no go! Any help appreciated.

Btw, I did contact Adobe whose support agent wanted to do a remote session on my computer which I wasn't particularly happy with but maybe Im paranoid!??

I use an iMac running El Capitan and a new Macbook running the same. Both have the same issue.

CabanSail · 29-05-2016 04:15AM

No problem here and I recently did a re-install too.

I would do the remote session as long as you contacted them.

samhail · 29-05-2016 06:06AM

Yeah same. I'm on a PC. I think I did the very long work around to download the updates manually (come to think about it, I may not have actually installed the updates).

Did you let them remote in? Any luck

flyingsnail · 29-05-2016 10:50AM

I had the same problem, this fixed it for me an only took a minute or so. Not sure how to do it on Mac.

https://forums.adobe.com/thread/1711111

Myksyk · 29-05-2016 03:52PM

Thanks flyingsnail ... I'll try that later.

Myksyk · 29-05-2016 08:09PM

Tried but the mac seems different. I might try to see if something similar has been described for it.

magicbastarder · 29-05-2016 10:15PM

i hadn't spotted that i'd not seen any updates in ages till i saw this thread. turns out i was just signed out of CC, looks like signing back in has fixed it.

Creative Cloud problem

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