Amazon shipping very slow

I have noticed delivery times are brutal over the last year or so.

There is a theory going around that they are deliberately sitting on orders that opt for free shipping in order t get more people to sign up to "Prime". Shipping time is never the issue (item usually arrive 2 days after shipping), it's the slow dispatch times, which is 100% down to Amazon themselves.

I have a good few pending orders at the moment and they first sit in a state of "Not yet dispatched" for a few days and then progress (if you can call it that), to "Preparing for Dispatch", which sits like that for another few days. It's a joke really. Over the last year with both Amazon UK and Germany I have had to contact them to get my orders shipped as nothing was happening.

It's a pity that Amazon is the only game in town when it come to on-line purchasing from a price (including delivery) standpoint.

traprunner wrote: »

I ordered on Monday afternoon. The items were dispatched yesterday and arrived today. Excellent service. That was the free delivery option too!

3 separate orders last week, none of which have been even dispatched yet. This has been my experience with every order over the last 12 months, of which I have many.

Special Circumstances wrote: »

I beg to differ. I'm experiencing shocking slowdowns in both.

Now, the shipping address on my invoice is correct.... but is that what was put on the package by some random third party operating on behalf of Amazon EU sarl????

Very sick of this now.

Ok, well I hadn't experienced that, but my point still stands regarding Amazon holding things up on their end by not dispatching items quickly enough.

techdiver wrote: »

I don't understand why Ireland is a variable here.

Amazon only control delivery time based on when they dispatch the item. The theory claims that they are delaying the dispatch of items, which I am seeing over the last year or so. The actual transit times once given over to the postal service is no different than before.

Because the Prime service is not available to ireland. Why would they sit on orders to get people to sign up to a service that they dont offer to irish customers?

I remember watching on youtube documentary of sorts,on working in amazon,and reviews on it wasn't great at all - lots of complains,underpaid,massive turnover's,long hours etc,think it was related more to US side,but wonder could that be internal issue globally.

Since share size of warehouses is measured in football fields,then depending on whos supervising and internal policies,you could have understaffed facilities,and if someone isn't in the mood to pick your order delays could happen instantly.

While we see such companies as top tier but when it comes to workers stories it seems more horror then pleasure to work in such places.And usually such stories are kept away from public.

Even recently was looking at new GPUs and in reviews there were warnings as someone found cards that looked completely the same yet price difference would be 200£ so buying used person would end up with crappy card while someone who returned it cashed in-thus returns policy works ok,but then lack of supervision indicates that whoever is responsible doesn't follow up on service their supposed to do.Of course this is all hypothetical stuff but evident that delivery dispatch times have increased,even thou spring/summer season is a lot quieter and usually more workers for summer jobs.

Speedwell wrote: »

Many or most of the items "fulfilled by Amazon" are not in an Amazon warehouse located in the UK. "Not yet dispatched" and "preparing for dispatch" then mean that some or all of the items in the order are in transit from a non-UK fulfillment center to the UK fulfillment center

If that's the case, then they're basically lying about their stock. If amazon.co.uk says "in stock" but the item is in Germany or wherever, it's just unacceptable.

scamalert wrote: »

doesn't sound true, look at fullfilment center map: by the count theres 8 in UK ,so id rather believe that once order comes in its more due to location in UK part -since they could be bundling and most likely are packages to deliver to say another depo to add other packages since scale of logistics are more like AI work to calculate costs,stock,distances,expenses.

Simple example would be shipping large item from furthest point =expensive,bundle that with more orders to ship closer-cut costs.
Thus they wouldn't be lying per say,since on many items they have retailer themselves to handle them.

That makes perfect sense, but people have been reporting that a single item order wasn't getting dispatched for several days.

rinleezwins wrote: »

That makes perfect sense, but people have been reporting that a single item order wasn't getting dispatched for several days.

I'm one of them, I ordered on Wednesday 04 May one item which was marked as Prime/Expedited shipping to PM in NI and was forecasted to be delivered 05 to 06 May.

It was only dispatched on Saturday 07 May according to Amazon, but in reality not handed over to Royal Mail until Monday 09 May and just delivered this morning.

Strange thing ordered item of amazon and it went out this monday,rcvd today has amazon prime sticker over the box,but went to check my amazon acc just in case,and it says not prime member.
Also last week had item ordered of amazon that came within 3 days-not sent by amazon thou but seems whatever complications were it got faster or is is just me ?

I just got a mail saying I have been refunded for 2 of my orders made back on the 5th of May. I am pretty pissed as I have been waiting for ages only to be told now they can't deliver. Iparcel were down as the courier, so obviously they got the package, shrugged at the address and left in some corner for a week before sending it back to amazon. I choose free delivery and I have never had a single issue in 10 years of buying from amazon. One of the items was a lightning deal and the other was a gift for my GF too, so annoying. I will have to waste an hour talking to support and reordering the lot now

If you want to re-order contact them on chat they probably cancel shipping charges.
Also they might do a discount for the loose with currency exchange even if not their fault.

I was surprise with my last order part shipped with Iparcel, arrived 2 days earlier than expected but even the expected date wasn't about 2 weeks after I placed order. It was handed over to them on a Tuesday afternoon in Germany deliver Monday.

doxy wrote: »

So either they've sent my item in some weird trajectory from UK to Germany to here, or the item was never in Surrey at all, which begs the question what on earth is up with their taking information?

Fred Swanson wrote: »

This post has been deleted.

DHL's european sortation hub is in Germany, Leipzig I believe.