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Aer Lingus now worse than Ryanair

  • 26-02-2016 08:15PM
    #1
    Registered Users, Registered Users 2 Posts: 456 ✭✭


    Recently booked Ryanair to the Canaries outbound and Aer Lingus back, better flight times. Up until the "Always getting better" campaign I've avoided Ryanair like the plague and used Aer Lingus but have used Ryanair a bit since and have been reasonably happy. But after these last two flights I doubt I'll ever set foot on an Aer Lingus flight again.

    First, the outward Ryanair flight. Pleasant happy crew, lovely uniforms, all the announcements over the PA clear and concise. The food and drinks were pretty OK, limited but enough to be getting on with on a 4 hour flight. Overall an extremely pleasant experience.

    Now the return Aer Lingus flight. The cabin crew could be described, at best, as a shambles. It started badly when an elderly female passenger asked one of the cabin crew a question about her checked in bags. I don't know what is was but the minute the passenger turned to go to her seat the crew member said something under her voice to another crew member and they both started sniggering. All cabin crew were scruffy, loose ties, one guy wearing a shirt a couple of sizes too small.
    General attitude to passengers was pretty abrupt. Announcements over the PA on all subjects were inaudible. The selection of food was very poor, they had everything on the in flight info sheet but nothing very appetising.
    I was a bit put out when I saw one cabin crew member reach into the toilet and take out a wedge of hand towels and use them as napkins.
    On the toilet point, there are 2 toilets up front on the Airbus but one seemed to be out of action. However it was available for use by the cabin crew, the pilots and some other person known to the crew who spent the flight in the jump seat section glugging back the vino. The closure of this toilet for the exclusive use of the crew meant the ordinary punters had to queue up which caused confusion when the crew actually got out and tried to do something.
    A nasty experience and one that I've no intention of reliving.
    It wasn't just me as the topic of conversation amongst passengers waiting for their cases later was the unpleasantness of the flight.
    I suppose one company wants the business and the other just couldn't give a damn.


«1

Comments

  • Registered Users, Registered Users 2 Posts: 82 ✭✭AvyStreet


    How much was the flight?


  • Closed Accounts Posts: 7,275 ✭✭✭Your Face


    Cool, thanks for that.


  • Registered Users, Registered Users 2 Posts: 12,247 ✭✭✭✭BoJack Horseman


    vote 'yes' to paragraphs.


  • Registered Users, Registered Users 2 Posts: 7,677 ✭✭✭frozenfrozen


    dusty207 has 207 posts nice


  • Registered Users, Registered Users 2 Posts: 16,199 ✭✭✭✭Spanish Eyes


    I choose Ryanair when I can, because they don't go on strike and destroy my plans. Everything else I can live with.

    Lesson learned there!


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  • Registered Users, Registered Users 2, Paid Member Posts: 2,225 ✭✭✭lc180


    You ok hun?


  • Registered Users, Registered Users 2 Posts: 805 ✭✭✭CB19Kevo


    Ryanair have really upped there game,never had a problem with them before its just obvious that they have improved a lot.


  • Registered Users, Registered Users 2 Posts: 456 ✭✭dusty207


    AvyStreet wrote: »
    How much was the flight?
    Can't remember but Ryanair was cheap going out and dear coming back and Aer Lingus was the other way around.
    Plus Ryanair get you there early and Aer Lingus back later, you can get nearly an extra day as a result.
    Total for 2 was about €300 return


  • Closed Accounts Posts: 14,949 ✭✭✭✭IvyTheTerrible


    Have you contacted the airline with your complaint, or are you just bitching on here?


  • Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Social & Fun Moderators Posts: 16,691 CMod ✭✭✭✭faceman


    Thinly veiled "I was on holiday in the Canaries like a boss" thread.

    You make me sick OP.


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  • Registered Users, Registered Users 2 Posts: 456 ✭✭dusty207


    dusty207 has 207 posts nice

    Wow, never noticed, thanks, oh damn, now I've 208.


  • Registered Users, Registered Users 2 Posts: 2,814 ✭✭✭Gone Drinking


    Why's there such a sense of entitlement when people are flying short-haul?

    They're flying you.. through the air.. hundreds if not thousands of miles.. for one hundred and fifty odd quid return!

    It's four hours, eat before you get on, don't expect hugs from the staff and enjoy a warm beer.


  • Closed Accounts Posts: 1,666 ✭✭✭Pink Fairy


    When you say the cabin crew member reached into the toilet?!

    Did you get free brown sauce with your sammich?


  • Registered Users, Registered Users 2 Posts: 456 ✭✭dusty207


    Have you contacted the airline with your complaint, or are you just bitching on here?

    Not a complaint, merely an observation.


  • Banned (with Prison Access) Posts: 91 ✭✭stefan.kuntz


    dusty207 wrote: »
    Wow, never noticed, thanks, oh damn, now I've 208.

    You should have quit while you were ahead.


  • Registered Users, Registered Users 2 Posts: 16,199 ✭✭✭✭Spanish Eyes


    AL are great, RYR is great. Timings dictate choice as does price.

    On neither airline are we going Business/First Class, so everyone, yes everyone has the same experience.

    OP you need to contact the airline and make a complaint. We here are very happy to get to our destination.

    Oh and I always pack a snack for myself just in case there is nothing left either. So what. Be prepared like the scouts.

    Honestly. What is this moan about?


  • Registered Users, Registered Users 2 Posts: 3,091 ✭✭✭Antar Bolaeisk


    They are becoming more customer focused, recently witnessed a head stewardess (or whatever the term is) come out from behind the check-in desks, aid a couple with their oversized bag to make it fit in the baggage checking device (almost to the point of stomping it in), then chastising her co-worker for not being more helpful. Thought I had queued for the wrong airline for a second.


  • Registered Users, Registered Users 2 Posts: 2,531 ✭✭✭Car99


    With regards to the "toilet for crew use only" the lavatory may have been inoperative for a technical reason making the that toilet area unsuitable for pax but ok for crew that were aware of the fault.


  • Registered Users, Registered Users 2 Posts: 2,531 ✭✭✭Car99


    Shorthaul is shorthaul , get me there safely , as scheduled and as cheap as possible with as little interference from cabin crew or other passengers as possible and I'm happy. If I want to be executive travel I expect to pay for it


  • Registered Users, Registered Users 2 Posts: 7,711 ✭✭✭stimpson


    Car99 wrote: »
    With regards to the "toilet for crew use only" the lavatory may have been inoperative for a technical reason making the that toilet area unsuitable for pax but ok for crew that were aware of the fault.

    3 words: Mile. High. Club.


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  • Registered Users, Registered Users 2 Posts: 10,211 ✭✭✭✭JohnCleary


    Keep it simple...
    For short-haul I just put up with whatever, it's cheap and cheerful. Close your eyes and you'll be at your destination soon.

    For long-haul, I fly business. 16 hours in the air is a long time and i'm happy to pay the premium. I expect the service and I get it.

    Simples.


  • Registered Users, Registered Users 2 Posts: 8,034 ✭✭✭mad muffin


    JohnCleary wrote: »
    Keep it simple...
    For short-haul I just put up with whatever, it's cheap and cheerful. Close your eyes and you'll be at your destination soon.

    For long-haul, I fly business. 16 hours in the air is a long time and i'm happy to pay the premium. I expect the service and I get it.

    Simples.

    Thinly veiled, I fly business class post… oh, wait…


  • Closed Accounts Posts: 3,419 ✭✭✭cowboyBuilder


    Come on Micheal ... try harder...


  • Closed Accounts Posts: 3,419 ✭✭✭cowboyBuilder


    I was once on a Ryáneir flight, and the pilot was hammered drunk, him and the co pilot were playing drinking games and then were leering at female passengers smacking their asses ... terrible stuff, at one point no one was in the cockpit for about 15 mins ...

    Finally a couple passengers had to land the plane, terrifying experience.


    *may not have actually happened ...



  • Registered Users, Registered Users 2 Posts: 27,387 ✭✭✭✭super_furry


    I'm Dave Lingus and I'll fight yis all!


  • Registered Users, Registered Users 2 Posts: 3,992 ✭✭✭mikeym


    I heard that Rayani Air Crowd are great to fly with :D

    http://rayaniair.com/rairweb/index.php


  • Closed Accounts Posts: 4,549 ✭✭✭maryishere


    dusty207 wrote: »
    I suppose one company wants the business and the other just couldn't give a damn.

    Nail on the head. One has the unionised retaurant CIE type mentality. The other is like a restaurant which is not unionised but striving to keep the customer happy / increase its business with a smile.

    Aer Lingus was ok in the old days when my parents paid 200 quid (the equivalent of a grand today) to fly to England, but thank God Ryanair came along.


  • Registered Users, Registered Users 2 Posts: 19,801 ✭✭✭✭suicide_circus


    Flights back from the Canaries, Majorca and the like are generally a pretty rough experience for cabin crew.


  • Registered Users, Registered Users 2 Posts: 456 ✭✭dusty207


    Flights back from the Canaries, Majorca and the like are generally a pretty rough experience for cabin crew.

    Agree, normally from passengers to cabin crew but this time it was the other way around.


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  • Registered Users, Registered Users 2 Posts: 456 ✭✭dusty207


    faceman wrote: »
    Thinly veiled "I was on holiday in the Canaries like a boss" thread.

    You make me sick OP.

    Small holiday with my wife just before I retire, treated like crap, Ryanair don't have sickbags, Aer Lingus does, wonder why???? If you're a mod, you're a disgrace.


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