Tarrif has changed

ash23 · 2016-02-23 07:31:42

Hi. I just got my latest bill and my tarrif is usually value reward with an 8% discount for having my gas with you and also ebilling. However this was only applied to part of the bill and the rest was charged at tarrif domestic which is the same but no 8% discount. Is this discount gone?

23-02-2016 08:31AM

#1

ash23

Closed Accounts Posts: 4,791 ✭✭✭

Join Date: August 2006

Posts: 4700

Hi.
I just got my latest bill and my tarrif is usually value reward with an 8% discount for having my gas with you and also ebilling.
However this was only applied to part of the bill and the rest was charged at tarrif domestic which is the same but no 8% discount.

Is this discount gone?

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Comments

#2 23-02-2016 09:25AM
Electric Ireland: David

Closed Accounts Posts: 1,454 ✭✭✭

Join Date: June 2010

Posts: 1408
Hi ash23,

Thanks for your post.

When did you sign up for the ValueReward price plan? If it was over 12 months ago it may have expired.

If you send us the following details by private message we'd be happy to check this for you:
Your account number

The first line of your address

Your contact number or date of birth

Your full name as it appears on your account

Confirmation you are the account holder (a sentence stating this is sufficient)

If it has expired, we can also look into the best available price plan for you sign up to.

Thanks,
David

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