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€4.58 ex vat Service charge on elderly parents account for a Cordless phone rental ?

  • 18-02-2016 04:34PM
    #1
    muppetkiller
    Registered Users, Registered Users 2 Posts: 5,200 ✭✭✭


    Hey there,
    I am in the process of checking my parents bills to ensure they are not being ripped off and have noticed a lovely charge of around €5.57 each month for god knows how many years for a Cordless Phone Rental ? Now imagine my surprise seeing as I bought them the Cordless phone in the house a few months ago that you are charging them rental for a cordless phone ? They didn't have a cordless phone prior to me getting them one.
    Can you assist ?
    Thanks


Comments

  • #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    muppetkiller wrote: »
    Hey there,
    I am in the process of checking my parents bills to ensure they are not being ripped off and have noticed a lovely charge of around €5.57 each month for god knows how many years for a Cordless Phone Rental ? Now imagine my surprise seeing as I bought them the Cordless phone in the house a few months ago that you are charging them rental for a cordless phone ? They didn't have a cordless phone prior to me getting them one.
    Can you assist ?
    Thanks
    Hi muppetkiller

    If you would like to PM me the eir account number I will look in to this in further detail for you

    Thanks
    Al


  • #3
    muppetkiller
    Registered Users, Registered Users 2 Posts: 5,200 ✭✭✭muppetkiller


    eir: Alan wrote: »
    muppetkiller wrote: »
    Hey there,
    I am in the process of checking my parents bills to ensure they are not being ripped off and have noticed a lovely charge of around €5.57 each month for god knows how many years for a Cordless Phone Rental ? Now imagine my surprise seeing as I bought them the Cordless phone in the house a few months ago that you are charging them rental for a cordless phone ? They didn't have a cordless phone prior to me getting them one.
    Can you assist ?
    Thanks
    Hi muppetkiller

    If you would like to PM me the eir account number I will look in to this in further detail for you

    Thanks
    Al
    I've sent you that information Alan.


  • #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    muppetkiller wrote: »
    eir: Alan wrote: »
    muppetkiller wrote: »
    Hey there,
    I am in the process of checking my parents bills to ensure they are not being ripped off and have noticed a lovely charge of around €5.57 each month for god knows how many years for a Cordless Phone Rental ? Now imagine my surprise seeing as I bought them the Cordless phone in the house a few months ago that you are charging them rental for a cordless phone ? They didn't have a cordless phone prior to me getting them one.
    Can you assist ?
    Thanks
    Hi muppetkiller

    If you would like to PM me the eir account number I will look in to this in further detail for you

    Thanks
    Al
    I've sent you that information Alan.
    Thanks muppetkiller - I'll get back to you later today

    Cheers
    Al


  • #5
    muppetkiller
    Registered Users, Registered Users 2 Posts: 5,200 ✭✭✭muppetkiller


    eir: Alan wrote: »
    muppetkiller wrote: »
    eir: Alan wrote: »
    muppetkiller wrote: »
    Hey there,
    I am in the process of checking my parents bills to ensure they are not being ripped off and have noticed a lovely charge of around €5.57 each month for god knows how many years for a Cordless Phone Rental ? Now imagine my surprise seeing as I bought them the Cordless phone in the house a few months ago that you are charging them rental for a cordless phone ? They didn't have a cordless phone prior to me getting them one.
    Can you assist ?
    Thanks
    Hi muppetkiller

    If you would like to PM me the eir account number I will look in to this in further detail for you

    Thanks
    Al
    I've sent you that information Alan.
    Thanks muppetkiller - I'll get back to you later today

    Cheers
    Al
    Still nothing Alan ?
    No contact from you Friday.


  • #6
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    muppetkiller wrote: »
    eir: Alan wrote: »
    muppetkiller wrote: »
    eir: Alan wrote: »
    muppetkiller wrote: »
    Hey there,
    I am in the process of checking my parents bills to ensure they are not being ripped off and have noticed a lovely charge of around €5.57 each month for god knows how many years for a Cordless Phone Rental ? Now imagine my surprise seeing as I bought them the Cordless phone in the house a few months ago that you are charging them rental for a cordless phone ? They didn't have a cordless phone prior to me getting them one.
    Can you assist ?
    Thanks
    Hi muppetkiller

    If you would like to PM me the eir account number I will look in to this in further detail for you

    Thanks
    Al
    I've sent you that information Alan.
    Thanks muppetkiller - I'll get back to you later today

    Cheers
    Al
    Still nothing Alan ?
    No contact from you Friday.
    Hi muppetkiller

    Apologies for the delays, I have looked in to this and I can see that a cordless phone rental was ordered and posted over 22 months ago. The charge has appeared on the bill each month of €2.29 ex vat per month (bi-monthly bill).

    Normally we require the cordless phone in return for the removal of the charge however I see you mentioned above that your parents do not have it anymore. In this case I will need to escalate a case to the rented equiptments area and request removal of the charge, however I will need to speak with the account holder to arrange this - can you please PM me the contact details of the account holder or would it be ok to call the land line number on the account?

    Thanks
    Al


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  • #7
    muppetkiller
    Registered Users, Registered Users 2 Posts: 5,200 ✭✭✭muppetkiller


    eir: Alan wrote: »
    muppetkiller wrote: »
    eir: Alan wrote: »
    muppetkiller wrote: »
    eir: Alan wrote: »
    muppetkiller wrote: »
    Hey there,
    I am in the process of checking my parents bills to ensure they are not being ripped off and have noticed a lovely charge of around €5.57 each month for god knows how many years for a Cordless Phone Rental ? Now imagine my surprise seeing as I bought them the Cordless phone in the house a few months ago that you are charging them rental for a cordless phone ? They didn't have a cordless phone prior to me getting them one.
    Can you assist ?
    Thanks
    Hi muppetkiller

    If you would like to PM me the eir account number I will look in to this in further detail for you

    Thanks
    Al
    I've sent you that information Alan.
    Thanks muppetkiller - I'll get back to you later today

    Cheers
    Al
    Still nothing Alan ?
    No contact from you Friday.
    Hi muppetkiller

    Apologies for the delays, I have looked in to this and I can see that a cordless phone rental was ordered and posted over 22 months ago. The charge has appeared on the bill each month of €2.29 ex vat per month (bi-monthly bill).

    Normally we require the cordless phone in return for the removal of the charge however I see you mentioned above that your parents do not have it anymore. In this case I will need to escalate a case to the rented equiptments area and request removal of the charge, however I will need to speak with the account holder to arrange this - can you please PM me the contact details of the account holder or would it be ok to call the land line number on the account?

    Thanks
    Al
    I spoke with my parents and they certainly never ordered any cordless phone ? And to my knowledge never got one either (As why would I have bought one).
    Where would the details of ordering this phone be ? I presume you would need to have some recording of the order ?
    The landline is the number of the account holder but they are not there until after 6pm today.


  • #8
    muppetkiller
    Registered Users, Registered Users 2 Posts: 5,200 ✭✭✭muppetkiller


    Hello ? Can you please find the contract details which my parents signed up for a cordless phone ? And the date this occurred.
    If you cannot find this information we will be expecting a full reimbursement of the charges for the period you have been charging them.


  • #9
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    Hi muppetkiller

    The details (dates etc) are not accessible because it is over 22 months. I understand your position here however the charge has appeared on the bill each month and paid.

    If you wish to seek refund for this your parents will need to log an official complaint for investigation and upon completion of the investigation your parents will be contacted by a management from the complaints department outlining eirs official position on your claim and their findings.

    I understand you would like to resolve this matter for them however eir must comply with data protection regulations - I recommend taking time to register the complain in the company of your parents and requesting that you serve as a point of contact. Please follow here for details on how to lodge an official complaint: http://support.eir.ie/article/codeofpractice - Once your parents log a complaint they are also free to contact comreg if they would like verification on this process.

    Thanks
    Al


  • #10
    muppetkiller
    Registered Users, Registered Users 2 Posts: 5,200 ✭✭✭muppetkiller


    eir: Alan wrote: »
    Hi muppetkiller

    The details (dates etc) are not accessible because it is over 22 months. I understand your position here however the charge has appeared on the bill each month and paid.

    If you wish to seek refund for this your parents will need to log an official complaint for investigation and upon completion of the investigation your parents will be contacted by a management from the complaints department outlining eirs official position on your claim and their findings.

    I understand you would like to resolve this matter for them however eir must comply with data protection regulations - I recommend taking time to register the complain in the company of your parents and requesting that you serve as a point of contact. Please follow here for details on how to lodge an official complaint: http://support.eir.ie/article/codeofpractice - Once your parents log a complaint they are also free to contact comreg if they would like verification on this process.

    Thanks
    Al
    My parents check the total and pay the bill they are in their late 70's. They can't even see the bill don't mind understand the billing.
    Only for they got an expensive bill last month they asked me to check it.
    I'll lodge an official complaint so.


  • #11
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    muppetkiller wrote: »
    eir: Alan wrote: »
    Hi muppetkiller

    The details (dates etc) are not accessible because it is over 22 months. I understand your position here however the charge has appeared on the bill each month and paid.

    If you wish to seek refund for this your parents will need to log an official complaint for investigation and upon completion of the investigation your parents will be contacted by a management from the complaints department outlining eirs official position on your claim and their findings.

    I understand you would like to resolve this matter for them however eir must comply with data protection regulations - I recommend taking time to register the complain in the company of your parents and requesting that you serve as a point of contact. Please follow here for details on how to lodge an official complaint: http://support.eir.ie/article/codeofpractice - Once your parents log a complaint they are also free to contact comreg if they would like verification on this process.

    Thanks
    Al
    My parents check the total and pay the bill they are in their late 70's. They can't even see the bill don't mind understand the billing.
    Only for they got an expensive bill last month they asked me to check it.
    I'll lodge an official complaint so.
    Hi muppetkiller

    In the circumstances you have detailed I can understand your pursual of this matter. Unfortunately special exceptions cant be made in consideration of age or ability but I do highly recommend following this up via an official complaint.

    Thanks
    Al


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