Bet Bright Issue

Hi All,

I hope this is the correct thread.

So I won a nice some of money over the past week or so on BB. I withdrew a few hundred 2 weeks or so.

So I was gambling again and I won a lot more. I tried to withdraw this money and my account was suspended pending clarification.

I then E-mailed them my verification, and it took them 5 photos of my debit card to finally accept my verification.

I received an E-mail today stating I was able to gamble again.

I went and logged on and notice my balance was half missing and my max stake was 0.10

There was no e-mail sent to me prior to them deducting my balance all bets where settled as winners. After I got onto live chat, I then received text messages saying my bets were ''losers/void''

Is there anyway I can take this further? It's a nice chunk of money like.

All Help Appreciated,

Shano.


Below is the Chat Log:


Saso (2/17/2016, 10:44:38 AM): Welcome to BetBright.com. How can I help you today?
Me (2/17/2016, 10:45:37 AM): After being suspended since the12th, I have been trying to verify since, I come back after jumping through hoops to see my account has had 550 taken off of it for no reason
Me (2/17/2016, 10:45:46 AM): I've not received an email for a reason
Me (2/17/2016, 10:46:17 AM): I tried to place my 5 quid free bet and I was told my max stake is 10p
Me (2/17/2016, 10:46:22 AM): WTF?
Saso (2/17/2016, 10:46:27 AM): Let me check that for you
Me (2/17/2016, 10:48:44 AM): Looking at my bets, my correct score bets have been made void
Me (2/17/2016, 10:49:16 AM): how come only the losers have been made void
Saso (2/17/2016, 10:49:42 AM): Eoin, I had a chat with our Trading Team
Me (2/17/2016, 10:50:06 AM): I mean winners
Saso (2/17/2016, 10:50:15 AM): The amount was taken from your account due to late bets
Me (2/17/2016, 10:50:39 AM): What? What bets were late?
Me (2/17/2016, 10:50:52 AM): I've received no email, no nothing about this
Me (2/17/2016, 10:52:13 AM): like if 3:1 (1-0), Fenerbahce v Kasimpasa, Correct score flex 0:4 (0-2), SC Paderborn 07 v 1. FC Kaiserslautern, Correct score flex
Me (2/17/2016, 10:52:17 AM): and
Me (2/17/2016, 10:52:18 AM): 1:2 (0-1), FSV Frankfurt v Spvgg Greuther Furth, Correct score flex
Me (2/17/2016, 10:52:22 AM): have been refunded
Me (2/17/2016, 10:52:32 AM): shouldn't the other bets placed on those games also be refunded
Saso (2/17/2016, 10:52:49 AM): SC Paderborn 07 v 1. FC Kaiserslautern
Me (2/17/2016, 10:52:57 AM): like as far as I'm concerned these are winning bets
Saso (2/17/2016, 10:52:59 AM): and Fenerbahce v Kasimpasa
Saso (2/17/2016, 10:53:22 AM): Eoin, the bets were late and the result was already known
Me (2/17/2016, 10:53:32 AM): no they weren't
Saso (2/17/2016, 10:53:45 AM): Our trading team say that they were
Me (2/17/2016, 10:54:03 AM): SC Paderborn kicked off at 17.30
Me (2/17/2016, 10:54:10 AM): I placed my bet at 19.08
Me (2/17/2016, 10:54:37 AM): 45 minutes a half
Me (2/17/2016, 10:54:43 AM): I placed at 83 minutes
Me (2/17/2016, 10:54:50 AM): doing simple math
Saso (2/17/2016, 10:55:22 AM): Eoin, I am afraid that I all can say is that our Trading Team have settled them as late bets
Me (2/17/2016, 10:55:31 AM): What?
Me (2/17/2016, 10:55:38 AM): That makes no sense
Me (2/17/2016, 10:55:45 AM): Saso like you understand what I'm saying
Saso (2/17/2016, 10:56:17 AM): I am just a messenger here explaining to you what the trading team said
Me (2/17/2016, 10:56:30 AM): what about the other bets on the matches
Me (2/17/2016, 10:56:37 AM): how come they're settled as loses
Me (2/17/2016, 10:56:43 AM): if they were placed at the same time
Me (2/17/2016, 10:56:52 AM): there is no reason for this
Saso (2/17/2016, 10:57:27 AM): They have confirmed to me that they stand by their decision
Me (2/17/2016, 10:57:41 AM): So why are some void and some lost?
Me (2/17/2016, 10:58:00 AM): How can they stand by this, this makes absolutely no sense
Saso (2/17/2016, 10:58:47 AM): You can send us an email with your complaint and our manager will read it and reply to you
Me (2/17/2016, 10:59:06 AM): I'll just go to boards.ie and share this there
Me (2/17/2016, 10:59:11 AM): what a joke
Me (2/17/2016, 10:59:46 AM): How can you void selective bets on them being placed "late" and not void others
Saso (2/17/2016, 10:59:51 AM): Will you mention that the bets were placed when the result was known?
Me (2/17/2016, 10:59:58 AM): I'll share this log
Me (2/17/2016, 11:00:22 AM): Where I've stated they were placed inplay at 83 minutes
Saso (2/17/2016, 11:00:33 AM): They were placed when the result was know
Me (2/17/2016, 11:00:45 AM): They were not
Saso (2/17/2016, 11:00:48 AM): I think both you and I know it
Me (2/17/2016, 11:00:53 AM): The game kicked off at 17.30
Me (2/17/2016, 11:00:57 AM): add 45 minutes
Me (2/17/2016, 11:01:01 AM): 18.15
Me (2/17/2016, 11:01:06 AM): 15 minutes added time
Me (2/17/2016, 11:01:09 AM): 18.30
Me (2/17/2016, 11:01:15 AM): add 45 minutes
Me (2/17/2016, 11:01:17 AM): 19.15
Me (2/17/2016, 11:01:23 AM): then added time 3 minutes
Me (2/17/2016, 11:01:25 AM): 19.18
Me (2/17/2016, 11:01:31 AM): I placed my bets at 19.08
Me (2/17/2016, 11:02:08 AM): The game isn't over how can I know the result on a correct score?
Saso (2/17/2016, 11:02:10 AM): Fenerbahce v Kasimpasa match
Saso (2/17/2016, 11:02:31 AM): Game was finished when at 19:51.57 you placed a bet
Saso (2/17/2016, 11:02:42 AM): SC Paderborn 07 v 1. FC Kaiserslautern
Me (2/17/2016, 11:03:06 AM): if the fenerbache game was finished why was only 1 bet made void and not all 3?
Me (2/17/2016, 11:03:54 AM): https://twitter.com/Fenerbahce_EN/status/698232352963764224
Me (2/17/2016, 11:04:01 AM): 87th minute 7.49
Saso (2/17/2016, 11:04:08 AM): They have been voided
Me (2/17/2016, 11:04:11 AM): https://twitter.com/Fenerbahce_EN/status/698234164936577024
Me (2/17/2016, 11:04:16 AM): 7:56 PM - 12 Feb 2016
Me (2/17/2016, 11:04:26 AM): there were still 4 minutes left
Saso (2/17/2016, 11:04:58 AM): You were placing late bets, Eion
Me (2/17/2016, 11:05:10 AM): None of these games were finished when I placed them
Saso (2/17/2016, 11:05:41 AM): If you wish to complain about the decision please send an email
Me (2/17/2016, 11:06:14 AM): The only way I'll be complaining is through ibas
Saso (2/17/2016, 11:06:40 AM): ok