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I moved my landline to another provider but my account is still active with you ?

  • 02-02-2016 02:53PM
    #1
    DublinBeaker
    Registered Users, Registered Users 2 Posts: 273 ✭✭


    hi there,
    I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

    My broadband moved on the 13th jan and phone calls moved on 16th Jan.

    Can you confirm that Eir are no longer billing me for the service.


Comments

  • #2
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    DublinBeaker wrote: »
    hi there,
    I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

    My broadband moved on the 13th jan and phone calls moved on 16th Jan.

    Can you confirm that Eir are no longer billing me for the service.
    Hi DublinBeaker

    Please feel free to PM me your eir account number and I will investigate this for you.

    Thanks
    Al


  • #3
    DublinBeaker
    Registered Users, Registered Users 2 Posts: 273 ✭✭DublinBeaker


    eir: Alan wrote: »
    DublinBeaker wrote: »
    hi there,
    I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

    My broadband moved on the 13th jan and phone calls moved on 16th Jan.

    Can you confirm that Eir are no longer billing me for the service.
    Hi DublinBeaker

    Please feel free to PM me your eir account number and I will investigate this for you.

    Thanks
    Al
    have sent that on Alan :)


  • #4
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    DublinBeaker wrote: »
    eir: Alan wrote: »
    DublinBeaker wrote: »
    hi there,
    I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

    My broadband moved on the 13th jan and phone calls moved on 16th Jan.

    Can you confirm that Eir are no longer billing me for the service.
    Hi DublinBeaker

    Please feel free to PM me your eir account number and I will investigate this for you.

    Thanks
    Al
    have sent that on Alan :)
    Hi DublinBeaker

    I had tried calling you but no answer - are you free to take a call before 5.30pm? If not I can call tomorrow.

    Al


  • #5
    DublinBeaker
    Registered Users, Registered Users 2 Posts: 273 ✭✭DublinBeaker


    eir: Alan wrote: »
    DublinBeaker wrote: »
    eir: Alan wrote: »
    DublinBeaker wrote: »
    hi there,
    I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

    My broadband moved on the 13th jan and phone calls moved on 16th Jan.

    Can you confirm that Eir are no longer billing me for the service.
    Hi DublinBeaker

    Please feel free to PM me your eir account number and I will investigate this for you.

    Thanks
    Al
    have sent that on Alan :)
    Hi DublinBeaker

    I had tried calling you but no answer - are you free to take a call before 5.30pm? If not I can call tomorrow.

    Al
    Hi Alan,
    Sent you on a PM with a mobile number contact. 
    Thx,


  • #6
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    DublinBeaker wrote: »
    eir: Alan wrote: »
    DublinBeaker wrote: »
    eir: Alan wrote: »
    DublinBeaker wrote: »
    hi there,
    I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

    My broadband moved on the 13th jan and phone calls moved on 16th Jan.

    Can you confirm that Eir are no longer billing me for the service.
    Hi DublinBeaker

    Please feel free to PM me your eir account number and I will investigate this for you.

    Thanks
    Al
    have sent that on Alan :)
    Hi DublinBeaker

    I had tried calling you but no answer - are you free to take a call before 5.30pm? If not I can call tomorrow.

    Al
    Hi Alan,
    Sent you on a PM with a mobile number contact. 
    Thx,
    Cheers DublinBeaker

    I'll call before 5pm :)

    Al


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  • #7
    DublinBeaker
    Registered Users, Registered Users 2 Posts: 273 ✭✭DublinBeaker


    eir: Alan wrote: »
    DublinBeaker wrote: »
    eir: Alan wrote: »
    DublinBeaker wrote: »
    eir: Alan wrote: »
    DublinBeaker wrote: »
    hi there,
    I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

    My broadband moved on the 13th jan and phone calls moved on 16th Jan.

    Can you confirm that Eir are no longer billing me for the service.
    Hi DublinBeaker

    Please feel free to PM me your eir account number and I will investigate this for you.

    Thanks
    Al
    have sent that on Alan :)
    Hi DublinBeaker

    I had tried calling you but no answer - are you free to take a call before 5.30pm? If not I can call tomorrow.

    Al
    Hi Alan,
    Sent you on a PM with a mobile number contact. 
    Thx,
    Cheers DublinBeaker

    I'll call before 5pm :)

    Al
    Bump


  • #8
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    DublinBeaker wrote: »
    eir: Alan wrote: »
    DublinBeaker wrote: »
    eir: Alan wrote: »
    DublinBeaker wrote: »
    eir: Alan wrote: »
    DublinBeaker wrote: »
    hi there,
    I moved my broadband and phone calls to another provider but my account is apparently still active with you. I also got a mail this morning about a contract price change ?

    My broadband moved on the 13th jan and phone calls moved on 16th Jan.

    Can you confirm that Eir are no longer billing me for the service.
    Hi DublinBeaker

    Please feel free to PM me your eir account number and I will investigate this for you.

    Thanks
    Al
    have sent that on Alan :)
    Hi DublinBeaker

    I had tried calling you but no answer - are you free to take a call before 5.30pm? If not I can call tomorrow.

    Al
    Hi Alan,
    Sent you on a PM with a mobile number contact. 
    Thx,
    Cheers DublinBeaker

    I'll call before 5pm :)

    Al
    Bump
    Hi DublinBeaker

    Apologies for the delays - I tried calling just a moment ago. Please let me know of a time that suits between 12 & 5pm Mon -Fri

    Al


  • #9
    DublinBeaker
    Registered Users, Registered Users 2 Posts: 273 ✭✭DublinBeaker


    Sorry Al, phone was on desk in work. Can I get you at the missed number?

    1 o clock tomorrow is ideal.


  • #10
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    DublinBeaker wrote: »
    Sorry Al, phone was on desk in work. Can I get you at the missed number?

    1 o clock tomorrow is ideal.
    Apologies DublinBeaker

    I was not available yesterday - are you free today?

    AL


  • #11
    DublinBeaker
    Registered Users, Registered Users 2 Posts: 273 ✭✭DublinBeaker


    Available today ☺ï¸


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  • #12
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    DublinBeaker wrote: »
    Available today ☺ï¸
    Hi DublinBeaker

    Cheers for taking my call - to recap the order is in to cancel your eir broadband - the direct debit will not be taken and once everything is closed the balance will be cleared :)

    I will be back to you Friday with a full resolution ..

    Al


  • #13
    DublinBeaker
    Registered Users, Registered Users 2 Posts: 273 ✭✭DublinBeaker


    eir: Alan wrote: »
    DublinBeaker wrote: »
    Available today ☺ï¸
    Hi DublinBeaker

    Cheers for taking my call - to recap the order is in to cancel your eir broadband - the direct debit will not be taken and once everything is closed the balance will be cleared :)

    I will be back to you Friday with a full resolution ..

    Al
    Hello, I believe Alan has left Eir and I need to talk to someone about how they can explain being billed 69euro this month when I cancelled 2 months ago.  Alan said I would be due a refund and not this.

    Whats the story, and I dont think this is an isolated incident :(


  • #14
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    DublinBeaker wrote: »
    eir: Alan wrote: »
    DublinBeaker wrote: »
    Available today ☺ï¸
    Hi DublinBeaker

    Cheers for taking my call - to recap the order is in to cancel your eir broadband - the direct debit will not be taken and once everything is closed the balance will be cleared :)

    I will be back to you Friday with a full resolution ..

    Al
    Hello, I believe Alan has left Eir and I need to talk to someone about how they can explain being billed 69euro this month when I cancelled 2 months ago.  Alan said I would be due a refund and not this.

    Whats the story, and I dont think this is an isolated incident :(

    Hi DublinBeaker, 

    I'm afraid Al has left now. Feel free to PPM me your details and I'll look into this for you.

    Thanks 

    Tracey 


  • #15
    DublinBeaker
    Registered Users, Registered Users 2 Posts: 273 ✭✭DublinBeaker


    eircom: Tracey wrote: »
    DublinBeaker wrote: »
    eir: Alan wrote: »
    DublinBeaker wrote: »
    Available today ☺ï¸
    Hi DublinBeaker

    Cheers for taking my call - to recap the order is in to cancel your eir broadband - the direct debit will not be taken and once everything is closed the balance will be cleared :)

    I will be back to you Friday with a full resolution ..

    Al
    Hello, I believe Alan has left Eir and I need to talk to someone about how they can explain being billed 69euro this month when I cancelled 2 months ago.  Alan said I would be due a refund and not this.

    Whats the story, and I dont think this is an isolated incident :(

    Hi DublinBeaker, 

    I'm afraid Al has left now. Feel free to PPM me your details and I'll look into this for you.

    Thanks 

    Tracey 
    I PM'ed you tracey and no word and now got a text saying i owe Eir €69.

    Al assured me this matter and account was closed.


  • #16
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    DublinBeaker wrote: »
    eircom: Tracey wrote: »
    DublinBeaker wrote: »
    eir: Alan wrote: »
    DublinBeaker wrote: »
    Available today ☺ï¸
    Hi DublinBeaker

    Cheers for taking my call - to recap the order is in to cancel your eir broadband - the direct debit will not be taken and once everything is closed the balance will be cleared :)

    I will be back to you Friday with a full resolution ..

    Al
    Hello, I believe Alan has left Eir and I need to talk to someone about how they can explain being billed 69euro this month when I cancelled 2 months ago.  Alan said I would be due a refund and not this.

    Whats the story, and I dont think this is an isolated incident :(

    Hi DublinBeaker, 

    I'm afraid Al has left now. Feel free to PPM me your details and I'll look into this for you.

    Thanks 

    Tracey 
    I PM'ed you tracey and no word and now got a text saying i owe Eir €69.

    Al assured me this matter and account was closed.
    Hi DublinBeaker,

    Did Tracey get back to you today?

    Pamela


  • #17
    DublinBeaker
    Registered Users, Registered Users 2 Posts: 273 ✭✭DublinBeaker


    Nope.


  • #18
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    DublinBeaker wrote: »
    Nope.
    I'll flag this with her DublinBeaker and she will be back to you on Monday,

    Pamela 


  • #19
    DublinBeaker
    Registered Users, Registered Users 2 Posts: 273 ✭✭DublinBeaker


    Eir: Pamela wrote: »
    DublinBeaker wrote: »
    Nope.
    I'll flag this with her DublinBeaker and she will be back to you on Monday,

    Pamela 
    bump :)


  • #20
    DublinBeaker
    Registered Users, Registered Users 2 Posts: 273 ✭✭DublinBeaker


    and bump :)


  • #21
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    DublinBeaker wrote: »
    and bump :)
    Hi DublinBeaker, 

    I'm afraid I have no PM from you, can you send it on again and I'll look into this for you. 

    Thanks 

    Tracey 


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  • #22
    DublinBeaker
    Registered Users, Registered Users 2 Posts: 273 ✭✭DublinBeaker


    Hi Tracey, PM sent yesterday.
    Can you look into this for me please :)


  • #23
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    DublinBeaker wrote: »
    Hi Tracey, PM sent yesterday.
    Can you look into this for me please :)
    Thanks DublinBeaker,

    I'll pass this onto Tracey.

    Pamela 


  • #24
    DublinBeaker
    Registered Users, Registered Users 2 Posts: 273 ✭✭DublinBeaker


    Any update ?


  • #25
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    DublinBeaker wrote: »
    Any update ?
    Hi DublinBeaker,

    I've checked Tracey's PM's and cant seem to find your PM. 
    Can you PM me your information please?Apologies for the inconvenience caused.

    Pamela 


  • #26
    DublinBeaker
    Registered Users, Registered Users 2 Posts: 273 ✭✭DublinBeaker


    PM sent.


  • #27
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    DublinBeaker wrote: »
    PM sent.
    Thanks DublinBeaker,

    I'll be back to you shortly :)

    Pamela 


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