Security deposit charged for direct debit payment

Hi shawnxxiong,

Thanks for getting in touch, and sorry to hear this.

This shouldn't have happened; our apologies for the inconvenience. If you send us the following details by private message we can look into this further for you:

• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)

Thanks,
David

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