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Problems with new car

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Comments

  • #32
    Drummerboy08
    Closed Accounts Posts: 12,102 ✭✭✭✭Drummerboy08


    rex-x wrote: »
    That has no place in Irish law, all repairs must be permanent is what the statute says, so they get one chance.

    I guess the barrister (who specialised in cases involving the motor industry) that gave the sales law module I studied was wrong so.


  • #33
    rex-x
    Registered Users, Registered Users 2 Posts: 1,893 ✭✭✭rex-x


    Drummerboy08 wrote: »
    I guess the barrister (who specialised in cases involving the motor industry) that gave the sales law module I studied was wrong so.

    They were incorrect, as stated in the post above it is a common but very wrong belief shared by many.


  • #34
    bucketybuck
    Registered Users, Registered Users 2 Posts: 18,938 ✭✭✭✭bucketybuck


    Drummerboy08 wrote: »
    The customer is more than likely entitled to a replacement vehicle in this case, but I can only base my opinion on what's being posted here.

    The only replacement vehicle the OP will get will be a courtesy car for a few days if they need it.

    Manufacturers do not replace new cars easily, it simply does not happen for many reasons and you are kidding yourself if you think otherwise. Unless you really think a business is going to swap a brand new car for a used car with significantly less value just because of a faulty switch.

    This isn't my opinion, its my job.


  • #35
    bucketybuck
    Registered Users, Registered Users 2 Posts: 18,938 ✭✭✭✭bucketybuck


    Drummerboy08 wrote: »
    I guess the barrister (who specialised in cases involving the motor industry) that gave the sales law module I studied was wrong so.

    The solicitor we employ on staff to handle these cases disagrees.


  • #36
    R.O.R
    Registered Users, Registered Users 2 Posts: 12,734 ✭✭✭✭R.O.R


    bucketybuck wrote: »
    The only replacement vehicle the OP will get will be a courtesy car for a few days if they need it.

    Manufacturers do not replace new cars easily, it simply does not happen for many reasons and you are kidding yourself if you think otherwise. Unless you really think a business is going to swap a brand new car for a used car with significantly less value just because of a faulty switch.

    This isn't my opinion, its my job.

    I've rejected 3 cars in the past few years and got replacements from the dealer / manufacturer. One did cost us a bit of money, the other 2 were FOC.

    Now, we'd have a lot more influence than a member of the general public, and it's not been a smooth ride on any occasion, but it does happen.

    One was for very minor, re-occuring electrical issues. Heated washer nozzles not working and rear wash wipe intermittent faults.


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  • #37
    bucketybuck
    Registered Users, Registered Users 2 Posts: 18,938 ✭✭✭✭bucketybuck


    R.O.R wrote: »
    Now, we'd have a lot more influence than a member of the general public, and it's not been a smooth ride on any occasion, but it does happen.

    I've never said it doesn't happen, I know it happens. I also know that its very unlikely to happen and so advising to push for it isn't particularly good advice for the OP.


  • #38
    Voodoomelon
    Registered Users, Registered Users 2 Posts: 9,661 ✭✭✭Voodoomelon


    bucketybuck wrote: »
    I've seen a new car blow a turbo 5 times in the first 3 months, wasn't replaced.

    I've agreed with everything you've said, but dear god, would you accept a car that blew a turbo 5 times in 3 months?
    No way in hell i'd be accepting that and i've no clue how the dealer got away with it. That's a major, re-occuring fault.


  • #39
    bucketybuck
    Registered Users, Registered Users 2 Posts: 18,938 ✭✭✭✭bucketybuck


    Voodoomelon wrote: »
    I've agreed with everything you've said, but dear god, would you accept a car that blew a turbo 5 times in 3 months?
    No way in hell i'd be accepting that and i've no clue how the dealer got away with it. That's a major, re-occuring fault.

    It was the new type Ford Focus, in 2007 as I recall (new then of course), they had turbo problems right from the get go. It really was crap for us as a dealer, we would replace the turbo and check everything we could think of, test drive it for days and then release the car. A few weeks later it would be towed in with another blown turbo. Very frustrating.

    Its also a good example of why dealers resist this idea of just replacing the car. I genuinely can't remember the details, but after a few months a fix was found, the car was sorted and she is still driving it to this day with no major issues since. (She brings it to my fathers independent for servicing). The car didn't need replacing, they rarely do, and people pushing for a new car everytime something goes wrong need to stop thinking of vehicles as being as disposable as dvd players.


  • #40
    Voodoomelon
    Registered Users, Registered Users 2 Posts: 9,661 ✭✭✭Voodoomelon


    I know what you're saying, we sell mechanical/electronic devices and when you get a new product that starts coming back and you can't figure out the ongoing fault, its an absolute nightmare.

    That said, you guys didn't know what the fault was at the time, much like the customer didn't. I stand by what I said, no way would I continue to entertain a car with 4 failed repairs on a turbo, i'd do my absolute utmost to get a replacement vehicle regardless of whether the car as a whole, didn't need replacing.

    I know what you're saying regarding people treating them like a DVD player, you can't just hand it back and demand a refund, but in that case they'd absolutely have grounds too in my eyes.
    A parking brake is one thing, a turbo is another.


  • #41
    Drummerboy08
    Closed Accounts Posts: 12,102 ✭✭✭✭Drummerboy08


    bucketybuck wrote: »
    The only replacement vehicle the OP will get will be a courtesy car for a few days if they need it.

    Manufacturers do not replace new cars easily, it simply does not happen for many reasons and you are kidding yourself if you think otherwise. Unless you really think a business is going to swap a brand new car for a used car with significantly less value just because of a faulty switch.

    This isn't my opinion, its my job.

    It's also my job, and I'm basing everything I say on previous experience with my customers.


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  • #42
    Drummerboy08
    Closed Accounts Posts: 12,102 ✭✭✭✭Drummerboy08


    bucketybuck wrote: »
    The solicitor we employ on staff to handle these cases disagrees.

    This barrister was employed directly by BMW UK and Ireland to handle these cases, so I've an idea he knows what he's talking about.


  • #43
    bucketybuck
    Registered Users, Registered Users 2 Posts: 18,938 ✭✭✭✭bucketybuck


    Voodoomelon wrote: »
    I know what you're saying, we sell mechanical/electronic devices and when you get a new product that starts coming back and you can't figure out the ongoing fault, its an absolute nightmare.

    That said, you guys didn't know what the fault was at the time, much like the customer didn't. I stand by what I said, no way would I continue to entertain a car with 4 failed repairs on a turbo, i'd do my absolute utmost to get a replacement vehicle regardless of whether the car as a whole, didn't need replacing.

    She certainly would have had a far better case for it than the OP has, but thats back to the point I guess, even in as genuine a case as that there was real resistance from our bosses to any replacement.


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