eircom.net email accounts going to SPAM folder of ALL gmail accounts

eircom: Alan wrote: »

LonBoard wrote: »

LonBoard wrote: »

Myself and another boards user 'Jimbly', both seem to be hit by the same problem. Since last week, our eircom.net emails have been going to the spam folders of ALL gmail addresses that we send to.

It seems that Google do this when the service provider (in this case Eircom) is seen by them as a source of excessive spam!


I want 4 things;
How widespread is this problem, i.e. how many Eircom.net accounts are being blacklisted by gmail?
Has this happened before?
I want to know what Eircom are doing about this?
I want this resolved here so that others can see the resolution process, rather than telling me to ring a 'pay-per-minute' tech support number?


In the meantime, I'm asking all my friends who have gmail accounts to see if they can alter their account settings so that my emails are not treated as spam for their account. Maybe if enough of them take this positive action, I will be un-blacklisted by Google.

My PC has not been hacked and used to send spam via my Eircom.net account. So the problem seems to be with Eircom as it also hit 'Jimbly' at the same time!


If there's anything else that I should be doing to minimise and/or rectify the problem, then please tell me and everyone else, right here on this forum.


regards

I've done some further research... I asked a friend who also has an eircom.net email address to do a test and guess what!... He too had his email- which he sent to another friend's gmail address, go into the gmail account's spam folder. My braodband provider is Imagine (irishbroadband.ie) and my friend is with UPC. So it seems that the only common denominator is that our outgoing emails have 'eircom.net' addresses.
I can't bellieve that no eircom staffer has responded to this problem yet, considering that the indications are that this problem is widespread and seems to be due to some issue that has caused eircom.net addresses to be blacklisted by google! 

Hi LonBoard

Apologies for the delays,

I can confirm that this is definitely not a widespread issue (I have checked with the support team) although I am sorry to hear of the negative effect this is having for you.

I can also confirm that the only option for assistance with email issue for users with other service providers is through the email support team on 1530277100 (charged at 33c per minute)

I'm sorry we cannot assist with your email issue here

Thanks
Al

eir: Alan wrote: »

misterheg wrote: »

eircom: Alan wrote: »

LonBoard wrote: »

LonBoard wrote: »

Myself and another boards user 'Jimbly', both seem to be hit by the same problem. Since last week, our eircom.net emails have been going to the spam folders of ALL gmail addresses that we send to.

It seems that Google do this when the service provider (in this case Eircom) is seen by them as a source of excessive spam!


I want 4 things;
How widespread is this problem, i.e. how many Eircom.net accounts are being blacklisted by gmail?
Has this happened before?
I want to know what Eircom are doing about this?
I want this resolved here so that others can see the resolution process, rather than telling me to ring a 'pay-per-minute' tech support number?


In the meantime, I'm asking all my friends who have gmail accounts to see if they can alter their account settings so that my emails are not treated as spam for their account. Maybe if enough of them take this positive action, I will be un-blacklisted by Google.

My PC has not been hacked and used to send spam via my Eircom.net account. So the problem seems to be with Eircom as it also hit 'Jimbly' at the same time!


If there's anything else that I should be doing to minimise and/or rectify the problem, then please tell me and everyone else, right here on this forum.


regards

I've done some further research... I asked a friend who also has an eircom.net email address to do a test and guess what!... He too had his email- which he sent to another friend's gmail address, go into the gmail account's spam folder. My braodband provider is Imagine (irishbroadband.ie) and my friend is with UPC. So it seems that the only common denominator is that our outgoing emails have 'eircom.net' addresses.
I can't bellieve that no eircom staffer has responded to this problem yet, considering that the indications are that this problem is widespread and seems to be due to some issue that has caused eircom.net addresses to be blacklisted by google! 

Hi LonBoard

Apologies for the delays,

I can confirm that this is definitely not a widespread issue (I have checked with the support team) although I am sorry to hear of the negative effect this is having for you.

I can also confirm that the only option for assistance with email issue for users with other service providers is through the email support team on 1530277100 (charged at 33c per minute)

I'm sorry we cannot assist with your email issue here

Thanks
Al

Hi Al

The same is happening to my mother-in-law, she can receive from Gmail, no problem but when sending they go into that person's spam folder in Gmail, she has this afternoon tried to send to 4 different Gmail users.

Is there a fix or an ETA when this will be fixed by, please?

Thanks.

Hi misterheg

This is ultimately beyond eirs control - If a gmail account is is putting it to spam then that's down to the Gmail account - there's really nothing eir can do about that. I personally have a gmail account but eir emails still go to my primary inbox. I'm sorry there's nothing we can do about this misterheg

Thanks

Al

Amaya Ancient Duck wrote: »

misterheg - try sending the mail through the Gmail mail outgoing server rather than the Eir mail server.

Your email will still come from Eircom net account however it will be sent via the Gmail mail server.

You'll need to have a GMAIL account to try this as you need to be authenticated on the Gmail outgoing mail server but it may fix the problem.

Settings can be found here. (second half of post)

Best of luck.

eir: Alan wrote: »

misterheg wrote: »

eircom: Alan wrote: »

LonBoard wrote: »

LonBoard wrote: »

Myself and another boards user 'Jimbly', both seem to be hit by the same problem. Since last week, our eircom.net emails have been going to the spam folders of ALL gmail addresses that we send to.

It seems that Google do this when the service provider (in this case Eircom) is seen by them as a source of excessive spam!


I want 4 things;
How widespread is this problem, i.e. how many Eircom.net accounts are being blacklisted by gmail?
Has this happened before?
I want to know what Eircom are doing about this?
I want this resolved here so that others can see the resolution process, rather than telling me to ring a 'pay-per-minute' tech support number?


In the meantime, I'm asking all my friends who have gmail accounts to see if they can alter their account settings so that my emails are not treated as spam for their account. Maybe if enough of them take this positive action, I will be un-blacklisted by Google.

My PC has not been hacked and used to send spam via my Eircom.net account. So the problem seems to be with Eircom as it also hit 'Jimbly' at the same time!


If there's anything else that I should be doing to minimise and/or rectify the problem, then please tell me and everyone else, right here on this forum.


regards

I've done some further research... I asked a friend who also has an eircom.net email address to do a test and guess what!... He too had his email- which he sent to another friend's gmail address, go into the gmail account's spam folder. My braodband provider is Imagine (irishbroadband.ie) and my friend is with UPC. So it seems that the only common denominator is that our outgoing emails have 'eircom.net' addresses.
I can't bellieve that no eircom staffer has responded to this problem yet, considering that the indications are that this problem is widespread and seems to be due to some issue that has caused eircom.net addresses to be blacklisted by google! 

Hi LonBoard

Apologies for the delays,

I can confirm that this is definitely not a widespread issue (I have checked with the support team) although I am sorry to hear of the negative effect this is having for you.

I can also confirm that the only option for assistance with email issue for users with other service providers is through the email support team on 1530277100 (charged at 33c per minute)

I'm sorry we cannot assist with your email issue here

Thanks
Al

Hi Al

The same is happening to my mother-in-law, she can receive from Gmail, no problem but when sending they go into that person's spam folder in Gmail, she has this afternoon tried to send to 4 different Gmail users.

Is there a fix or an ETA when this will be fixed by, please?

Thanks.

Hi misterheg

This is ultimately beyond eirs control - If a gmail account is is putting it to spam then that's down to the Gmail account - there's really nothing eir can do about that. I personally have a gmail account but eir emails still go to my primary inbox. I'm sorry there's nothing we can do about this misterheg

Thanks

Al