Recently, I had bought a Barbour jacket from Sportsden in their SALE and had ordered the wrong size so it was huge.

They have a good returns policy so I didn't think much of sending it back for a refund other than it was a stress free decision. I have bought other items and ammo in the past from them.

They received the jacket and i got a call from Stephen to tell me that not only had they received it but he was contacting Barbour to see if he could get me the correct size! I wasn't expecting a sale item to be treated this way.

A few weeks passed and i got a message from Stephen to give him a call. Turns out Barbour had sent a jacket in the correct size but a newer version.

The jacket was over double the sale price l paid and not a sale item but Stephen said to see if it fit me first. It did and I was delighted with it. Sportsden didn't charge me a cent extra and im Stephens words 'he just wanted me to be happy with the jacket'.

Customer service is always appreciated but I have to say that this was incredibly good and very much appreciated.