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Amazon Delivery Dates whats going on?

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Comments

  • Registered Users, Registered Users 2 Posts: 11,554 ✭✭✭✭alwaysadub


    Has anyone had any problems with the paid delivery? Went to order 2 Christmas presents on Super Saver Delivery only to get an estimated delivery date of Dec 28th! My last 2 Amazon orders took over a fortnight to arrive so I'm thinking of paying for delivery but if there's problems with that too I won't bother.


  • Moderators, Technology & Internet Moderators, Regional South East Moderators, Paid Member Posts: 28,597 Mod ✭✭✭✭Cabaal


    alwaysadub wrote: »
    Has anyone had any problems with the paid delivery? Went to order 2 Christmas presents on Super Saver Delivery only to get an estimated delivery date of Dec 28th! My last 2 Amazon orders took over a fortnight to arrive so I'm thinking of paying for delivery but if there's problems with that too I won't bother.

    Personally any paid delivery recently I've had no issues,
    If I have to pay for delivery I generally opt for priority (if its available) because its generally about 1e more. The plus side is if its late you can easily get a refund for priority delivery


  • Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    foggy_lad wrote: »
    My current order for 2 pc games(placed 6th Dec) went dispatched very quickly and showed a delivery date of today but my postman had no games for me:confused: Also the An Post tracking number assigned to the delivery does not exist. It looks like they are dispatching these from their Irish Centre but they have possibly screwed up?

    An update on this - I got onto them again yesterday via the chat option and was told every stock excuse the staff members screen could belt out
    Each order has an estimated delivery date by which the parcel should be delivered. If a parcel hasn't arrived by then, we'll ask you to wait a little longer for it to be delivered in case of unforeseen delays.

    How long we'll ask you to wait is calculated based on the order's delivery method. For your order #026-*******-******* we won't ask you to wait beyond 17 December 2015.

    We ask you to wait until then because this order may reach you before a replacement order would. Creating a replacement order now may cause inconvenience for you resulting in you having to return an unwanted duplicated item.


    Your parcel and is in transit with AP_LETTER, but was sent by an untrackable method so, unfortunately, I unable to confirm its exact location.

    When your order does arrive there's no need to contact us. However, if you haven't received it by 17 December 2015, please let us know and we'll be happy to replace it free of charge, or refund you if a replacement is unavailable.

    We hope to see you again soon.

    They have now cancelled and refunded that order without me asking for this and are stating that it was returned to their fulfilment centre as "undeliverable"

    http://www.amazon.co.uk/gp/help/customer/display.html?ie=UTF8&nodeId=13833761
    About Undeliverable Parcels

    Occasionally parcels are returned to us as undeliverable. As we can’t re-dispatch orders that have been returned to us, when a carrier returns a parcel as undeliverable we’ll issue you a full refund, including the delivery costs.

    If you'd still like to purchase the items in a parcel that's been returned to us as "undeliverable" you'll need to place a new order.

    A parcel might be returned as undeliverable for several reasons:

    Incorrect address. If the address is incorrect or outdated the parcel will typically be returned to us by the carrier or the unintended recipient. Please double-check the address carefully when placing your order. For more information about adding, editing and deleting addresses from your Address Book see Add & Manage Addresses.

    Incorrect address format. If our system doesn't recognise the way an address was entered the parcel may be assigned to a carrier that can't deliver to that address.

    Failed delivery attempts. Most of our carriers will make more than one attempt to deliver a parcel. If they find that they can't successfully deliver your parcel it'll be returned to us.

    Refused by recipient. A gift recipient who isn't expecting a gift may refuse a parcel if they believe it's being delivered to them by mistake. In this case we'll refund the gift purchaser and let them know by e-mail. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way.

    Illegible address. In rare cases address labels may become impossible to read in transit. If that happens a carrier will return the parcel to us.

    Damaged in transit. If a parcel is damaged while it's on its way to you the carrier may return it without attempting delivery.
    The address is the same as every other addressed package delivered by an post/DPD/UPS/GLS/Fastway etc etc. It is more likely that the package was never sent as how else would Amazon be able to give the An Post tracking number so quickly when one of the games was fulfilled by amazon and they usually take a bit longer to dispatch. Also they usually give a yodel or royal mail or asendia or Iparcel tracking number.

    Not good when they can screw up so close to Christmas but I suppose it's because of the volume of orders.


  • Closed Accounts Posts: 1,288 ✭✭✭Virtanen


    Virtanen wrote: »
    On the flip side, I also just bought a DVD (sold by a 3rd party seller, fulfilled by Amazon). Dispatched today with Asendia, estimated delivery date the 22nd. Good thing it isn't a Christmas present
    To my pleasant surprise, this actually arrived today. +1 for Asendia


  • Registered Users, Registered Users 2 Posts: 12,771 ✭✭✭✭Encrypted Pigeon


    Is there anyway to get amazon to dispatch by post only? I have a package which is apparently in the hands of fastway and has been in Ireland since mid week last week and I am still waiting for news of an delivery attempt.


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  • Registered Users, Registered Users 2 Posts: 1,443 ✭✭✭ams


    I placed an order for some books yesterday after checking the last dates for delivery for Ireland (20th Dec for standard delivery and 22 for priority express).

    I checked today and my estimated delivery date is the 5th of January.

    I got onto someone via the help function and they said that even if they speed up the delivery as a one off, the date is still only showing as 4th of January.

    Not sure what to do now - I haven't gotten a dispatch email. I reckon if I don't get one by tomorrow I will cancel. The items I have ordered are books which are sold by Amazon EU S.a.r.L. - unfortunately I was getting a really good saving by buying them off Amazon.


  • Moderators, Technology & Internet Moderators, Regional South East Moderators, Paid Member Posts: 28,597 Mod ✭✭✭✭Cabaal


    Is there anyway to get amazon to dispatch by post only?.

    No, Amazon can't assign a specific delivery company to a customers account or order like that.


  • Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    Expecting the same order that they had previously cancelled to be delivered today as per the amazon website but again it is not delivered. They seem really bad for delivery times and estimates at the moment, possibly due to taking on temporory untrained staff for the Christmas season?


  • Registered Users, Registered Users 2 Posts: 1,443 ✭✭✭ams


    If I placed an order for 25pounds to get free shipping and if certain items in the order cannot be delivered till after Christmas (rendering them useless) and I cancel those items - would I be charged a delivery cost then?


  • Registered Users, Registered Users 2 Posts: 219 ✭✭IrishBlaine


    ams wrote: »
    If I placed an order for 25pounds to get free shipping and if certain items in the order cannot be delivered till after Christmas (rendering them useless) and I cancel those items - would I be charged a delivery cost then?


    No you will be charged, They fixed that loophole.


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  • Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    ams wrote: »
    If I placed an order for 25pounds to get free shipping and if certain items in the order cannot be delivered till after Christmas (rendering them useless) and I cancel those items - would I be charged a delivery cost then?

    If you contact the support they might cancel the item for you and cancel any shipping charges, they are quite good with that.


  • Registered Users, Registered Users 2 Posts: 219 ✭✭IrishBlaine


    nava wrote: »
    If you contact the support they might cancel the item for you and cancel any shipping charges, they are quite good with that.

    I doubt they will, They were not having any of it when I contacted them about it.


  • Registered Users, Registered Users 2 Posts: 12,771 ✭✭✭✭Encrypted Pigeon


    Cabaal wrote: »
    No, Amazon can't assign a specific delivery company to a customers account or order like that.

    Thanks, finally got the parcel about a week after the expected delivery date, was more of a logistic issue with the courier than amazon but still, the lottery of getting "an post" (who can actually find me) or courier is a nightmare. In future, probably best to send to place of work.


  • Registered Users, Registered Users 2 Posts: 780 ✭✭✭dubal


    I bought 3 games from Amazon (Dec 16), took free delivery option, which on the site said Dec 29.

    Once, I completed the order it changed to January 6, they shipped Dec 17.

    Anyhow, all three games arrived this morning.. December 23, via An Post.

    Can't fault them, I may even reply to their survey on how good their packaging is now :D

    Dubal


  • Registered Users, Registered Users 2 Posts: 6,924 ✭✭✭shoutman


    I ordered Fifa 17 on September 16th, due to arrive October 3rd. Got a notification saying it was dispatched on September 28th. It's now October 6th and have received nothing.

    Shipped with Asendia and been told to wait until October 13th before requesting another one sent out. Not happy.


  • Registered Users, Registered Users 2 Posts: 5,452 ✭✭✭FAILSAFE 00


    Also been stung by Asendia...

    I am shocked Amazon still use them. Just one Google search finds a tidal wave of horrible customer experiences.


  • Registered Users, Registered Users 2 Posts: 73 ✭✭Palimpsest


    Pre ordered July. Dispatched 28th Sept. Never arrived. Amazon customer service have reordered but it won't be here until 31st Oct. Lesson learnt-never again


  • Registered Users, Registered Users 2 Posts: 1,489 ✭✭✭WeleaseWoderick


    My deliveries from Amazon were very slow earlier this year but after I complained about a delivery going missing, everything I have ordered from them since has been very prompt. They are all sealed with "Amazon Prime" tape too despite me not being a member.


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