Cannot access Skype Account

Maidhci · 25-11-2015 11:29PM #1

For some reason, I cannot access my Skype account. Neither the recovery link nor the password provided via email do not work.

I have filled in the customer service request form but unfortunately, it appears that it could take 72 hours before the issue is dealt with. This has not happened before and am unsure as to what might have triggered this? Does anyone have any ideas or similar experience? It is used rather infrequently but there is a credit balance on my account. Any advice appreciated.

bennyineire · 26-11-2015 12:45PM

When is the last time you updated the application, click on the about tab and then click check for updates

Maidhci · 26-11-2015 03:48PM

bennyineire wrote: »

When is the last time you updated the application, click on the about tab and then click check for updates

The application was last updated approx. 1 week ago, the last time I made Skype phone calls - not an updating issue therefore.

bennyineire · 26-11-2015 05:01PM

Are you doing this from home or in work ?

Maidhci · 26-11-2015 06:20PM

bennyineire wrote: »

Are you doing this from home or in work ?

On a home computer.

bennyineire · 26-11-2015 10:23PM

Mmmm strange, try uninstalling and reinstall

Cannot access Skype Account

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