Wiggle - Driving me mad!!

shansey · 16-10-2015 09:48AM #1

ok.

I ordered some things on wiggle, not much, jersey, jacket etc.

Never came.

I checked deliver status. Said damaged in transit.

I emailed to see what was up and was told I would have to await a refund but I could order the goods again. Pretty crap way of doing things but I ordered again and for a period of a week or two I was out twice the value of my purchase.

Again it never arrived.

Queue many many emails and calls to An Post and wiggle.

It turned up in Port Laoise.

They said delivery was attempted (I gave them work address so pretty sure it wasn't) and that they were returning it to sender.

I email wiggle.

They say they haven't a clue and never received it back. They check again. "Oh, we do have it. would you like me to send it back out?"

I told him I wasn't afforded this courtesy last time and that I was sick of it now and just wanted my refund.

They said ok.

I asked for confirmation email. It never came.

Two weeks later. No refund.

I email them. They say its out for deliver.

I pull out some hair.

I say how, I asked for a refund.

They say wait a day and see if it turns up.

I wait a few days and email again.

They say its delivered. Online Trak my Pak say its delivered but not An Post like the first time.

I write again.

They say they can't offer a refund now as its delivered and I should. "check with my neighbours!!

Anyone else ever have trouble with them?

I used them loads in the past but this will be the last time!

brianomc · 16-10-2015 10:04AM

I've placed 2 orders with them in the last 2 weeks. The first said it had shipped the next day (Friday), it wasn't, it was shipped on the Monday and I got it Thursday.
Then I placed another order on Monday, it still hasn't shipped. Back to CRC for me.

Alanstrainor · 16-10-2015 10:13AM

OP, do a chargeback on your credit card. And inform wiggle as such, that should sort this fairly sharpish.

I've used them many times, and never had issue. I do prefer chain reaction though.

ford2600 · 16-10-2015 10:21AM

Alanstrainor wrote: »

OP, do a chargeback on your credit card. And inform wiggle as such, that should sort this fairly sharpish.

I've used them many times, and never had issue. I do prefer chain reaction though.

+1

Quit the d1cking around; endless phone calls and emails.

You paid by credit card or laser/maestro?

see here
http://www.consumerhelp.ie/chargeback

JBokeh · 16-10-2015 10:22AM

I've never had a problem with them, but what happened with you sounds like a total farce! I only wish it didn't take 5 working days for most deliveries, but really, that is a first world problem. I do like the DHB clothes they do though

neris · 16-10-2015 10:27AM

I had problems with CRC deliveries a few times, an post tracking said items were delivered or attempted delivery but neither happened, called to the sorting office and the packages were there. Might be worth a call down to the sorting office. (The items I was getting delivered were small enough boxes to be sent through the track and trace for the normal post and not the an post courier service)

Hunterbiker · 16-10-2015 10:29AM

They still seem to be having problems following their warehouse expansion. Saying that all previous orders I've made (bar a return for a faulty pair of shoes) were completed quickly.
Found the customer service contact good.

CamperMan · 16-10-2015 10:40AM

Wheelies are a good firm to deal with...

shansey · 16-10-2015 11:15AM

Theyre adamant it was delivered so I'm disputing the charge.

I find it funny that An Post weren't involved here like they were the first time.

brocbrocach · 16-10-2015 12:35PM

Never had a problem with them but they were slower shipping a delivery to me last week than they were any time before.

Borderfox · 16-10-2015 01:18PM

Ordered twice from them and had trouble each time, delivery time was ridiculous too

Plastik · 16-10-2015 02:12PM

I've never had an issue with any of the numerous orders I've placed. Remain quite a happy customer and quite willing to recommend them to others based on my experience so far.

shansey · 16-10-2015 02:35PM

I never had a problem before either but now that a problem has arisen I find myself in trouble.

Their customer service is actually quite good in that they respond quickly.

I feel like I have been beating my head off a brick wall though.

And I have nowhere else to go.

smacl · 16-10-2015 02:39PM

I'm waiting on a couple of brown boxes myself (not Wiggle) that are taking longer than usual to come through. I wouldn't be surprised if there are lingering problems with An Post following the recent strike, even though it shouldn't affect parcels.

G1032 · 16-10-2015 06:30PM

I've purchased from them a good few times and never had am issue.
Last purchase was a pair of shoes and the size I got was too small. Returned and got available size up and it was pretty much hassle free.
The delivery can be a bit slow sometimes but other than that I'd have no issues

Luxman · 16-10-2015 06:44PM

Just noticed thread title should read "wiggle - cycling me mad"ðŸ˜႒

seven stars · 16-10-2015 08:38PM

Jaysus, that sounds awful. Like the others, I've ordered dozens of times and never had any issue at all. For me (in Dublin) CRC deliveries are lightning fast, but I find Wiggle prices are typically lower.

Jim Stynes · 17-10-2015 07:56AM

Never had any problems at all! Touch wood!
I live up North though, Royal Mail is quite good.

shansey · 20-10-2015 09:26AM

Well.

after nearly two months and countless emails. And being told my package was delivered and that I wouldn't be getting a refund I called the UK courier service who said even though it says the package has been delivered that it was actually on its way back to wiggle.

Not so much as an apology. I have however got my refund.

Just so its known I've used them loads before and everything has been fine. its just that when things went tits up they didn't want to know.

seamus · 20-10-2015 09:30AM

Last order I did from Wiggle landed right in the middle of the postal dispute. So there was that.

Still said, their new tracking process was a pile of ****. I had to click-through 3 different tracking sites to get the actual tracking site for the package. And it never really updated at all until the day it arrived.

gaffmaster · 20-10-2015 09:59AM

I'm living in London at the moment and can see how Wiggle's delivery and returns systems are designed for UK customers primarily.

The returns service comes with a Collect+ Label - which makes returning stuff super handy and free. Delivery still takes about 4 working days, though. And I've been left waiting longer. If that's the case with using one delivery company, handing over to a second link in the chain would only increase opportunities for delays and logging errors I reckon.

I recently used CRC again for the first time in ages, and it was lightning fast; got it the next day with free standard delivery. I'll go to them first for the next while.

D3PO · 20-10-2015 10:13AM

ive never had an issue with them but then again ive never had a problem. how a company deals with customer issues is the hallmark of them IMO. From reading this Id have to say it would put me off using them again in future if I can get as good a price from CRC, Swimcyclerun etc.

Borderfox · 20-10-2015 11:38AM

Wiggle and Ribble I found very bad, great service with CRC and Swim Cycle Run

Bambaata · 20-10-2015 12:16PM

Ive been ok with Wiggle to date, CRC always tops with regard speed of delivery from purchase. That said i haven't ever had any issues with either so cant comment on that end. Fingers crossed all is ok with Wiggle as ive just bought the Castelli Body Paint bibs and cannot wait to try them out!!

stecleary · 20-10-2015 02:31PM

I've always had reason to complain about wiggle, I have put bout 10 orders in with them over the last few tear, one being over €500 and not once have I got a free bag of haribo from them.....It's maddening

torydiver · 21-10-2015 12:40AM

Never had any real issues with any of mainland UK sites, have ordered plenty from them over the years.....

Have found PBK to be slower than other sites but still within their stated delivery times,

Given the sterling exchange rate lately, I've been using swimcyclerun for recent orders and have found them excellent to deal with....

godtabh · 21-10-2015 09:53AM

I'm having issues with Wiggle as well.

Ordered a set of tyres on the 12. Tracked deliver. It appears a deliver was attempted at a wrong address.

Contacted Wiggle. They tell me they dont have tracking number for the parcel and I'd just have to wait.

RacoonQueen · 21-10-2015 10:05AM

Only ever had one delivery not received from them. Normally I would get it within 5 working days from ordering. Contacted them on day 7, they asked me to wait 21!
Had no problem then, they resent it and got it within in 5 days after second dispatch. Wasn't happy with waiting a month for my order though. They would have been more accommodation, have literally spent thousands on their site and never complained.

Any website that allows you to order via PayPal by the way, use PayPal. Protection is all for buyers.

Can Wiggle tell you who signed for the order that they say was delivered but never was?

D3PO · 21-10-2015 10:08AM

seems this thread could be a jinx. I ordered a new wheelset and cadence and speed sensors from Wiggle just before this thread started.

just checked this morning and order still hasn't been processed. sheesh.

samvimes · 21-10-2015 03:31PM

I think this is the last time I'll use them, ordered a 2 pack of 25C tires, received 1x25 and 1x23, no response from them in over 48hours,

traprunner · 21-10-2015 03:59PM

I got a bottle chain degreaser from Wiggle about a month back. It was sealed in a plastic postal bag within a box. The seal was broken on the bottle and the cap wouldn't close tightly. I emailed them with a photo and a new bottle was dispatched the next day. I thought their customer service was excellent.

For delivery I'd rate Swim Cycle Run first (always next day), CRC are 2 days, Evans take a week and then Wiggle could take up to 2 weeks.

Wiggle - Driving me mad!!

Comments