Virgin Media - call centre number and contract lenght

Bus Boy · 19-10-2015 05:50PM #1

Had changed last year to UPC form Sky as they were offering a good deal on broadband with an ok TV package. So the time has come where my year is nearly up and I give them a call. Gone is the person at the end of the line who wasn't reading from a prepared script on "Hello Mr......". Back to the dark ages and it's a call centre in Manilla. Any question I had regarding continuing my contract or how much it would cost to add a channel or two was met by, "If you upgrade to this and increase your broadband package to that..." Arrrrggghhhhhh.... It is unbelievably frustrating. Needless to say I will be switching back to Sky, even if UPC/Virgin have a faster broadband. Well done UPC on killing the goose that lay the golden egg. Rant over...

icdg · 19-10-2015 07:52PM

I'm not sure what the point in your post is, it seems to be just a rant and your quite mysterious title doesn't help. If you'd like to make clear what exactly we are meant to be discussing here I'll leave the thread open otherwise it is being closed.

Bus Boy · 20-10-2015 12:02AM

Apologies icdg. Basically I'm wondering is there a direct line I can ring to a call centre in Ireland or the UK to discuss my problem. My contract is up at the end of next month and I wanted to know is it a rolling monthly contract I go into thereafter? Amongst other questions I have. Apologies again.

slimjimmc · 20-10-2015 01:52AM

Don't know about a local call centre but you could try the Talk To... Virgin Media Ireland forum.

You will continue on a rolling monthly contract after the minimum contract period has expired. If you want to cancel then you should follow the process outlined in your T&Cs, i.e. give them 1 month's written notice.
https://www.virginmedia.ie/terms/terms-and-conditions/

icdg · 20-10-2015 11:09AM

Renamed thread

Bus Boy · 20-10-2015 02:58PM

Thanks guys.

Virgin Media - call centre number and contract lenght

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