that Charleville Lodge Hotel page on FB & the epidemic of morons on social media

Azalea · 15-10-2015 12:37AM

newacc2015 wrote: »

I think companies dont give a **** about protecting data here. As there really is no repercussions

I've been led to believe numerous times that it's the opposite - that data protection is very strict here.

gctest50 · 15-10-2015 12:37AM

Haznat wrote: »

There's a funny review on Facebook of a woman giving a bad review and the hotel responds with "pity you never actually stayed!" To which she responds "I'm staying here right now!" No response from the hotel.

why doesn't she just go to the reception desk and complain ?

Haznat · 15-10-2015 12:48AM

gctest50 wrote: »

why doesn't she just go to the reception desk and complain ?

Why does the hotel allow online reviews on their Facebook page?

gctest50 · 15-10-2015 01:00AM

Haznat wrote: »

Why does the hotel allow online reviews on their Facebook page?

dunno ? email them and ask maybe

Charleville Lodge, 268 - 272 North Circular Road, Phibsborough, Dublin 7
Tel: +353 1 8386633 Fax: +353 1 8385854 Email: [EMAIL="info@charlevillelodge.ie%20"]info@charlevillelodge.ie [/EMAIL]

[EMAIL="info@charlevillelodge.ie%20"][/EMAIL]

DareGod · 15-10-2015 01:03AM

I've only just taken a look at the incident regarding the lady who left a negative review of the food in the restaurant.

The review was pretty simple and not terribly negative. It just was what it was. And his response to this was to post a photo of her eating the food, as if this was proof that she was lying about the food being bad. Wtf? How does a a photo of the customer eating the food prove that the food wasn't bad? Of course she ate the food, how else would she know it was bad?! And all his FB followers supporting this pr*ck on this?

And the comment beneath this photo that his supporters Liked the most:

"Is that a customer or an industrial food-shovelling robot?"

This guy is a d*ck and his supporters are d*cks too.

Social media and its mindless braindead follower mentality. It's diabolical.

PandaPoo · 15-10-2015 01:04AM

Yer man is a complete ride, sooo my type.

Started following the page yesterday, gives me a laugh!

DareGod · 15-10-2015 01:06AM

gctest50 wrote: »

why doesn't she just go to the reception desk and complain ?

Maybe she was complaining that the decor was awful or something. What would going to reception do for that?

Billy86 · 15-10-2015 01:17AM

So the hotel FB page's cover photo is the woman eating?

There's petty and then there's f***ing petty.

foggy_lad · 15-10-2015 01:19AM

I was going to thank the op but thought it might brand me a c**t so decided to post here to say well done OP and you'll feel much better after getting all that off your chest.

gctest50 · 15-10-2015 01:26AM

DareGod wrote: »

Maybe she was complaining that the decor was awful or something. What would going to reception do for that?

a bit more than whining on some website probably

DareGod wrote: »

....the decor was awful...

the decor was awful ? it's a hotel not your dream-house ffs -can't stand it when you see it ? go back downstairs and check out again

lots of hotel websites have photos of the rooms, if you are excessively decor-sensitive you should really look at them first

Canadel · 15-10-2015 01:39AM

It's nice to see some honesty and integrity within the hospitality sector for a change.

The hotel industry is merely a stage performance for managers and owners who pretend to care about customers while doing everything they can to exploit them, along with their staff, who slave away for minimum wage to keep the show on the road. Such is life I suppose, but hotels are a very accurate microcosm of it.

idunno78 · 15-10-2015 01:56AM

Just had a look at that post there! The funny thing is, no where did the man say he was going to give a negative review! Just said he would wait until his query was dealt with! He could have just given a review and not emailed them about it at all!! The manager/owner is being a bit dramatic I reckon!! He seems like a gobsh!te to me!!

ardinn · 15-10-2015 04:38AM

This is clickbait for him - Un-resistable clickbait - Expect Paul stevensons arrival here immediately!!

My 2 cents - As a manager in hotels for many years when I first saw the page it was giddy with glee. It made me happy someone was cutting through the bullsh1t - It's old now, sometimes mildly amusing but old none the less.

Publicly berating customers isnt nice though, but then again leaving false reviews is not either.

During the Garth brooks saga our company had a policy of no refunds for the nights, 5 hotels - about 1200 rooms in the city. Guess who got landed with the duty manager shifts the week it was announced, I had threats about where my name would be posted online and someone actually came in and took a picture of me! Wasnt my fault now was it, but no the "customers" saw it fair that I take the blame and be made a public figure of greed. Anyway the pics were not posted but it wasnt nice all the same.

It's 50/50 in my book anyway - having a complaint is one thing, threatening to leave a bad review in the hope of free stuff is another, or out of spite is yet another - Some customers are assholes, so are some hoteliers.

Tarzana2 · 15-10-2015 04:41AM

DareGod wrote: »

How would that change the fact that it's still happening? I'd rather be aware that it's going on, Because I actually do believe it's become an issue at this stage.

You're only catching on now? Duh. :pac:

The Charleville Lodge guy wishes he was witty and edgy.

Lots of people lap it up, which isn't surprising. We all knew the kind of people who sniggered alongside the witless bully in school. Lots of them seem to think they are very clever because they "get" his humour, bless them.

This probably does drum up business for him from the above kind of people. If he's happy to portray himself as an arse then let him off.

Oh noes, what if he comes after everyone commenting negatively in this thread? WE'LL BE AT HIS WITTY MERCY!

Tarzana2 · 15-10-2015 04:52AM

Incidentally, the FB page is filled with disciples telling him he is a PR and marketing genius, that they are dying to stay there and that his persona will bring people to the hotel.

But how many people have chosen NOT to stay there because of him? Can't be quantified, I guess, but I wouldn't just assume his tack is working for him. Note how many more 'Helpful' votes bad reviews get on the Charleville Lodge's TripAdvisor page then good ones.

nullzero · 15-10-2015 05:00AM

A Basil Fawlty for the social media generation.

jamesbere · 15-10-2015 05:46AM

nullzero wrote: »

A Basil Fawlty for the social media generation.

Basil Fawlty was at least funny

vicwatson · 15-10-2015 11:45AM

It be the last place in Dublin I'd stay. Sounds like Colditz instead of a Hotel.

CatFromHue · 15-10-2015 12:00PM

quadrifoglio verde wrote: »

He has a point though, the customer gets a taxi faster and pays less.
Maybe I just come from the generation that has the ability to go outside and hold out my hand, or use an app like uber.

I'm not sure who asked for a taxi but for Americans, or tourists in general, getting the hotel to arrange them a cab would be much more customary.

brooke 2 · 15-10-2015 12:12PM

[Deleted User] wrote: »

At first I thought he was funny. But like you, I came to the conclusion he's just a dick. And a one trick pony, at that.

Same here!

discus · 15-10-2015 12:22PM

Just took a read through that facebook page.

From http://www.charlevillelodge.ie/privacypolicy.html

Privacy Policy
Our Privacy Policy at the Charleville Lodge Hotel, the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. Hotel will not disclose identifiable user information to any third party without consent.

He has broken his own privacy policy, if I'm correct.

I wonder what went wrong in that mans life that made him so horrible. I'd hate to know I have such a negative impact on peoples lives.

Neyite · 15-10-2015 12:30PM

I've spent many years working in hospitality and I can see his responses as being some ultimate revenge fantasy for some front line staff - we've all dreamt of what we would say on our last day of the job. Ranting and Raving is built on the horrible experiences of front line staff, and our Ranters are far superior to this guy. He takes it too far.

Witty is fine imo, ridiculing a person for how they look or taking aggressive responses to a genuine issue is being a dick. Publishing a persons image or email address is beyond that again, just nasty. He comes across as spiteful, hateful and someone who encourages his staff to make fun of ordinary customers.

MilesMorales1 · 15-10-2015 12:36PM

Well the chap probably thinks he's being 'edgy' and that people like this sort of thing these days. But we'll see, I'm not the guys boss so I won't suggest ways he can change, but ya know.

discus · 15-10-2015 12:42PM

I feel that someone like Failte Ireland should have a word. Does nothing for our international image. I hope they don't have bord failte approved anywhere on their premises.

ThisRegard · 15-10-2015 12:53PM

Tarzana2 wrote: »

Incidentally, the FB page is filled with disciples telling him he is a PR and marketing genius, that they are dying to stay there and that his persona will bring people to the hotel.

There's currently a 4 page thread on the main forum on one of Irelands most read websites at the moment, a thread that he couldn't start himself without it being locked.

He's not doing too bad.

SEPT 23 1989 · 15-10-2015 12:58PM

It looks like a halfway house for prisoners released from Mountjoy

DEFTLEFTHAND · 15-10-2015 12:59PM

He reminds me a little of David Maloney aka 'The Respected Gentleman' from that episode of the Hotel Inspector.

Mesrine65 · 15-10-2015 01:14PM

Just wandered across to the FB page out of curiosity...the man is a bell-end IMHO

Cienciano · 15-10-2015 01:21PM

Bad idea of posting all those photos up. You can see the place is a hole. Wouldn't let the dog stay there

Oryx · 15-10-2015 01:39PM

The guy is a fool. Theres a fine line between wit and fcukwit. Hes definitely the latter. Best he can hope for is to quietly go out of business. At worst he'll get sued for defamation.

that Charleville Lodge Hotel page on FB & the epidemic of morons on social media

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