Moto G - [Threads Merged]

Occono wrote: »

I used to work in Argos, you should have been offered an email receipt when you bought the phone.

Hi, thanks for that. I bought the phone in-store and I don't think I filled in anything with my email address on.

Just checked, couldn't find anything. Looks like I'm out of luck.

I contacted Motorola UK Support, waste of time, they said there's no issues with the Moto G, and to switch the phone to 2G for a few days & monitor it. They just fobbed me off.

ieoin wrote: »

My phone is still under warranty and I am going to be taking it back to Argos soon. Any advice on whether I should ask for a replacement or a refund?

I never dealt with a return after 30 days personally, so I can't give any tips. I'll just link to the policy page: https://www.argos.ie/static/StaticDisplay/includeName/ReturnsAndRefunds.htm

Nono Toure wrote: »

Hi, thanks for that. I bought the phone in-store and I don't think I filled in anything with my email address on.

Just checked, couldn't find anything. Looks like I'm out of luck.

I contacted Motorola UK Support, waste of time, they said there's no issues with the Moto G, and to switch the phone to 2G for a few days & monitor it. They just fobbed me off.

The email receipts were a new service when I started back in September, and it took a while for us to remember to do them because they hadn't made it automatic on the tills yet. Sorry if they forgot to offer you one.

I have reset the phone, cleared the cache partition multiple times and use a new sim card from vodafone but nothing has resolved the issue. When I put my sim into another phone the buzzing/glitching sound does not occur. The noise occurs randomly into the call but it is basically happening on a daily basis.
Moto support: ' If you are still facing the same issue even after the factory reset then you mobile needs to examine by qualified technician. We would like to suggest that you send your phone to our repair Centre'

'For replacement or refund you need to contact the place of purchase since retailer imported the product to their market so they need to provide refund or replacement. As a manufacturer we can offer you a warranty repair'

Mine is still under warranty with Argos so I am going to be bringing it back to them soon.

Got mine from tesco UK and it worked perfectly for months and then the problem showed up so wonder if it is some app installation or SW upgrade that caused the issue

The_Bullman wrote: »

used to have that buzzing problem on the 1st get moto g. It would basically stop the call because I wasn't able to hear anything else.

That was on vodafone.

I'm now on 48 and on the dredded update and that problem is no more.

No clue what used to cause it. No clue when it stopped but when I read this I realised how annoying it used to be.

My dad is on vodafone as well and it is driving him nuts (2nd gen).
New sim didnt seem of any use, what is up with the new 5.0.2 update, I have seen a few posts on reddit saying its bricking phones.

That noise happened me again yesterday evening. It was the first time I made a call in 2 days, and on that day it happened 5 times in 1 hour. I'm with Vodafone, not sure if they're partially at fault too.

But as usual it's mid-call and then all this noise and rummaging appears in the earpiece and then the call drops.

This has been happening me for months with my 2nd gen Moto G.

Nono Toure wrote: »

Just made another call, first one since the last problem and AGAIN all the noise appeared in the earpiece about 2 mins into the call and the call then dropped.

I don't know if it's a dodgy phone or terrible network from Vodafone.

Yeah happened to me with Gen 1 and Gen 2 Moto G' ended up getting rid of them and switched to a Windows phone and never had the issue again funnily enough I was using a Vodafone sim and the issue mostly appeared when signal dropped from 4 bars to 3 bars. But if you rely on your phone for making calls this isn't the phone for you.

My buzzing occurs anywhere, doesnt matter on location at all perhaps its something to do with vodafones signal. BS anyway

alwayswright wrote: »

Thanks for the reply. Have tried everything I could to fix it but kept running into the same issue as yourself. Will contact Motorola tomorrow

deiseach wrote: »

I had a similar problem to you. Rather than bore you with the details of how I got on here, I can bore you with the details of how I got on over at Motorola's forum.

I don't know how you got on, alwayswright. As it happens, my phone went kaput again three weeks after it was repaired. It's not a big deal, I was thinking of getting a new phone anyway. But it won't be a Motorola.

caviardreams wrote: »

After being disappointed with the new Nexus 5x, I am converted to the moto g 3rd gen! Definitely going for the 2gb version as this is the big selling point for me - a little concerned about the reliability / issues people have mentioned over the past few pages regarding buzzing noises etc. Never had a moto - are they reasonably good?

Also, the best place I can find to buy it pricewise at the moment seems to be amazon uk preorder at £179 - is there anywhere else?

Thanks guys

I got one (the 2gb) on Amazon.it . Should be around €225 delivered.

It was for my wife so I haven't spent any time with it myself but she seems happy so far. V. decent camera for the price.

I wonder which phone would be better to get; the Moto G 3rd Gen. or the Vodafone Smart ultra 6?

Both seem to have a few small problems, but both are well regarded and fairly cheap. Any ideas?

Stallingrad wrote: »

On paper the Ultra is better, but I would take the 2mb MotoG over it.

The size swings it for me - the Ultra is just too big!

caviardreams wrote: »

Definitely decided on the 2GB G!
Just wondering if anyone has order directed from Motorola UK? Any problems shipping to Parcel Motel in the north? Or in general? Better to stick with Amazon possibly?

Very tempted to go for one of the coloured options

Ordering from Motorola UK is a complete non-starter as far as I can make out. I tried and it failed because they won't ship to Parcelmotel (or any other parcel handlers). I don't think that they accept non-UK credit cards either.

deiseach wrote: »

I don't know how you got on, alwayswright. As it happens, my phone went kaput again three weeks after it was repaired. It's not a big deal, I was thinking of getting a new phone anyway. But it won't be a Motorola.

Would you believe I was able to fix this 24 hours after I bought a new phone! Not worrying about any damage you might do aids the troubleshooting process. Time will tell if it's permanent (my wife is going to use the Moto G) but it's an itch well and truly scratched.