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Most stupid requests you've ever had at work?
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topmanamillion wrote: »I was on work experience which meant I had to do 9-5 work in a converted mental asylum. Her office was an old patient bed.
Anyway she did nothing for the day only answer the phone now and again and various clerical work. She was in about 50 and I was 20. So we had nothing to talk about. I'm sitting there in silence pretending to read notes trying not to fall asleep.
After a while I get up, walk down the corridor to the toilet. I use the facilities and slowly walk back to my cell to herself.
I walk in the door and she turns around.
where did you go?
Oh I just went to the toilet.
Oh well could you tell me next time!!!
Another day she left early and told me to stay behind and basically cover for her. Needless to say I left shortly after her!
Yeah, but did she make any amusingly stupid requests??
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Nearly got fired by a prominent insurance agency that 123.ie bought out about two years back. The reason was for giving people bad advise - ever get that question along the lines of "ever been refused insurance, or had a policy forceably cancelled?"
Well, when you call a company who deal with a lot of underwriters (such as the AA - obviously wasn't them I am referring to though), those underwriters will sometimes give a good discount to people who fit in their preferred criteria, but will not provide a quote for those outside of it. So for example, let's say Zurich (if I recall) would give a good price on over 25s, but they simply would not quote on our system for under 25s. This is not a declinature of insurance, it simply means that you don't fit that companies acceptance criteria through that particular agency/brokerage. Which is why the likes of the AA do not provide letters of declinature... in that instance if you were to call Zurich direct, you would be able to get a quote. If you are well outside their favoured criteria it could end up being a ridiculously high quote, but that is only because they don't necessarily want you as a customer and not because of anything you have done (it's often down to age of the person, vehicle, mod cons, etc). So if for example the AA has 12 companies they work with, usually only 3-8 or so will come up on any given quote, at different prices (so you usually only hear the cheapest priced one from the salesperson on the other end of the phone).
Some people get very upset and worried over this, because being declined insurance is one of the most damning things you can have on your record and will almost certainly skyrocket the price of your insurance. So it is best practice to calm them down and reassure them that it has no baring on any other quotes they will be shopping around for. Just because they could not get a quote through us does not mean they have to say they were declined insurance. "Give us a shot next year, we're just not gonna be the company for you this time, no offense intended" type stuff.
Anyway, a call of mine got pulled, then they pulled a few more and there was uproar. A sale I had from a customer we could not get a quote for the year before was also brought up. According to them, I was in huge breach of regulations as I should never have told them it did not count as a declinature of insurance and would be held accountable if legal action were to arise. These were people all with at least 6-7 years experience in insurance each, and all CIP (fully qualified).
They requested, no demanded, I call the customer I had sold to and tell them we were cancelling their insurance immediately.
So I told them: if this is the case, then literally every single customer who has ever called us, or who has ever called the AA or any other broker/agency, has been declined insurance; same for any under 25s who have ever enquired with 123.ie. This also means that every one of you giving out to me now have been declined insurance. This means we need to close the entire motor side of the business, and the entire insurance industry in Ireland needs to be closed.
They were dumbfounded and furious. They left the room for a few minutes, then came back and told me to "leave it" (leave what?) or face a written warning; I could consider this the verbal one. On the way out I asked if they still wanted me to call the customer like they had said. Their response? "You've made enough of a mess, we will handle it!".
Less than a week later, it was announced 123 were buying them out. I was leaving a few weeks later when my contract was up anyway. Most people got transferred to 123 but not management, so I got a mighty chuckle at the panic of these clowns as their worlds caved in on them. Including my line manager, the worst of the lot, throwing a hissy fit and crying at her desk. Delightful.
I checked that customer's policy every day until I left, and surely enough they never contacted her. Bloody eejits could have caused an unbelievable sh!t storm!
Another one in car insurance is people from WEST Cork (good jaysus, they cannot make it nearly clear enough that it is WEST Cork) calling in to complain that their docs just say 'County Cork'. Pretentious eejits (not sure if the new post codes have made this allowable at all now though - doubt it, mind).
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Ha, I know it does - but while I'm a bit of a food snob at times so I know where you are coming from - I've got a neanderthals palate for coffee. I use it for morning fuel rather than the taste of it, itself. Just make it strong, be generous enough with the milk and sugar, and that's all I ask for.Believe me the sh1te in that jar did not have any kind of fancy flavouring. I hate instant coffee, so I tend to think it's all sh1t, but this would be the cheapest nastiest shït money could buy. 0 -
Less than a week later, it was announced 123 were buying them out. I was leaving a few weeks later when my contract was up anyway. Most people got transferred to 123 but not management, so I got a mighty chuckle at the panic of these clowns as their worlds caved in on them. Including my line manager, the worst of the lot, throwing a hissy fit and crying at her desk. Delightful.
Oh my god how often does this happen? I have the good grace to feel a bit bad about this, but in all honesty if that had been me I would have nearly orgasmed with the satisfactionAnother one in car insurance is people from WEST Cork (good jaysus, they cannot make it nearly clear enough that it is WEST Cork) calling in to complain that their docs just say 'County Cork'. Pretentious eejits (not sure if the new post codes have made this allowable at all now though - doubt it, mind).
Had a customer ring up about her bill and nearly scream down the line at me for five solid minutes.,..the problem? The letters B.A. weren't included after her name. "I have a degree!!! I earned the right to have those letters after my name!!" :eek:0 -
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Ha, I know it does - but while I'm a bit of a food snob at times so I know where you are coming from - I've got a neanderthals palate for coffee. I use it for morning fuel rather than the taste of it, itself. Just make it strong, be generous enough with the milk and sugar, and that's all I ask for.
Ah sure each to his own, I say.
A lot of coffee "connoisseurs" would probably look down their nose at the ones I like too, but who gives a damn... 0 -
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Another one in car insurance is people from WEST Cork (good jaysus, they cannot make it nearly clear enough that it is WEST Cork) calling in to complain that their docs just say 'County Cork'. Pretentious eejits (not sure if the new post codes have made this allowable at all now though - doubt it, mind).
Ah that reminds me of the uproar a few years ago when the new roads were being built linking up the M50 with the N11. Some geniuses made a decent mock up of the DLR county council letterhead and sent out loads of letters to houses in Leopardstown telling them that once the work was complete their addresses would no longer be South County Dublin but they would now live in Dublin 26.
The calls to Joe Duffy were comical!0 -
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Working in a bookshop, old fella comes in:
Him:"Where's the milk?"
Me:"We don't have milk, this is a bookshop."
Him:"What kind of a bookshop doesn't have milk?"
Me:"The normal kind."
Him *leaves*
Of all the places I've ever worked, the little bookshop really stood out as having more of those kinds of interactions than anywhere else. I think maybe it has something to do with the way places like Easons sell so much stationery, art supplies, weird little gifty things like photo frames, mugs, all that stuff?
I actually used to keep a list of the bizarre things people came looking for. I forget most of them now but I do remember mobile phones* and Christmas manger decorations. WTF
To be fair, that was around 1997 or 1998, when mobile phones were just becoming a big thing and loads of places were selling them. That Christmas it seemed like everyone was buying them as gifts; I once had this conversation with a customer:
Him: Hiya, do you gift wrap?
Me: Yeah, sure.
Him: Will yea wrap this for me? *holds out mobile phone*
Me: Um.,..did you buy that here?
Him: Yes.
Me: You know this is a bookshop right?
Him: yeah, so?
Me: We don't sell mobile phones
Him: Oh......so there's no chance you could wrap it anyway?
Me:..............Ah yeah, **** it, why not 0 -
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