Can't find my bill...how to get account number?

galwaydoc · 14-09-2015 08:13PM #1

Hi there, just got the letter today about the water conservation grant.

I received a paper bill, but can't find it, and don't have an online account.

I have checked my bill payment online and can see a twelve digit payment reference and a fourteen digit unique mandate reference.

Are either of these the actual account number? If not, how would I go about retrieving it, given there is a deadline of October 8 to apply online for the grant and I don't want to risk just waiting for the next bill.

Irish Water: Kim · 15-09-2015 09:38AM

Hi galwaydoc,

Thanks for your query.

galwaydoc wrote: »

Hi there, just got the letter today about the water conservation grant.

I received a paper bill, but can't find it, and don't have an online account.

I have checked my bill payment online and can see a twelve digit payment reference and a fourteen digit unique mandate reference.

Are either of these the actual account number? If not, how would I go about retrieving it, given there is a deadline of October 8 to apply online for the grant and I don't want to risk just waiting for the next bill.

Please send the following via PM and we can certainly provide your account number:

-Name;
-Address; and
-WPRN.

Thanks in advance.

Kind regards,
Kim

galwaydoc · 15-09-2015 10:21AM

Hi Kim, thanks for getting back to me.

I'm at work, so don't have the grant letter with me. Will PM you this evening.

Many thanks for your help.

Irish Water: Kim · 15-09-2015 10:26AM

Hi galwaydoc,

Thanks for your response.

galwaydoc wrote: »

Hi Kim, thanks for getting back to me.

I'm at work, so don't have the grant letter with me. Will PM you this evening.

Many thanks for your help.

You're very welcome.

That's great. We are online here until 8pm this evening and will be back online tomorrow at 9am. Once the information is received a member of our team will be more than happy to assist you.

I hope this helps.

Kind regards,
Kim

galwaydoc · 15-09-2015 06:26PM

PM sent Kim. Many thanks.

Irish Water: Allanah · 16-09-2015 09:15AM

Hi galwaydoc,

We have received your private message and a member of our team will respond shortly.

Thanks,
Allanah

Can't find my bill...how to get account number?

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