Cancelling Ryanair flight due to death

mjp · 19-05-2015 08:14AM #1

Looking to cancel a ryanair flight for parents for next due to death of uncle. From reading it looks like it's copy of death certificate they need. Does anyone know if it's a difficult and timely process and how long it roughly takes to get claim processed?

Grab All Association · 19-05-2015 08:19AM

Condolences to you and your family.

66dunaras · 19-05-2015 08:23AM

Sorry to hear about your uncle OP. About two years ago we had to apply for the same - had a refund from Ryanair within a week or two

Atlantic Dawn · 19-05-2015 08:25AM

Sorry to hear of your loss. Im not sure exactly but for previous flights that I have cancelled and rebooked due to flight time alteration issues on their end it has been less than 7 days for them to put the money back on my credit card.

https://www.ryanair.com/ie/questions/one-of-my-family-members-has-died-and-i-dont-want-to-travel/

macker20493 · 19-05-2015 08:27AM

Happened myself in April, I took a snippet from rip.ie and they gave a refund. as far as I can remember it has to be within 28 days of travelling? well let me know how u get on! Thoughts are with you and your family OP.

mjp · 19-05-2015 05:31PM

Was in touch with ryanair and to my surprise I managed get flights changed to 2 weeks time with no additional charge for changing flights. Only paid a small difference between flight costs. Was 7 family members in total and got sorted very quickly by their customer service team.

Must be a change in policy on their side as wasn't expecting to get much joy off them

macker20493 · 20-05-2015 10:48AM

Same as myself, I done everything through Web chat with a very helpful lad was quite surprised given the reputation they have.

finbarrk · 20-05-2015 11:10AM

Good to hear that about Ryanair. They have really turned their policies around.

Cancelling Ryanair flight due to death

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