Eircom fibre for direct to exchange news?

mailsanchu · 12-05-2015 04:17PM

dbit wrote: »

My name ?

dbit · 12-05-2015 04:19PM

They couldn't handle me, so they opted to ban me, almost a year ago roughly 2 weeks after i signed up to discover i was direct fed.
Needless to say i let loose but never used language nor did i slander or slur anyone . They banned me as i was causing too much noise on the topic , so sweep it under the carpet as per usual.

I asked why and they said i was warned , i asked for proof and they produced none and just stated "mods decision is final."

ITs why I hate Eircom so very much , how they behave with customer base is a disgrace nothing new here we all know this.

Had they have told me BT were the cause to all of this i would have accepted that explanation , but none was given , just a basic go away you cant have fiber attitude.

mailsanchu · 12-05-2015 04:21PM

dbit wrote: »

They couldn't handle me, so they opted to ban me, almost a year ago roughly 2 weeks after i signed up to discover i was direct fed.
Needless to say i let loose but never used language nor did i slander or slur anyone . They banned me as i was causing too much noise on the topic , so sweep it under the carpet as per usual.

I asked why and they said i was warned , i asked for proof and they produced none and just stated "mods decision is final."

ITs why I hate Eircom so very much , how they behave with customer base is a disgrace nothing new here we all know this.

That is not a correct way.

mailsanchu · 12-05-2015 05:15PM

dbit wrote: »

They couldn't handle me, so they opted to ban me, almost a year ago roughly 2 weeks after i signed up to discover i was direct fed.
Needless to say i let loose but never used language nor did i slander or slur anyone . They banned me as i was causing too much noise on the topic , so sweep it under the carpet as per usual.

I asked why and they said i was warned , i asked for proof and they produced none and just stated "mods decision is final."

ITs why I hate Eircom so very much , how they behave with customer base is a disgrace nothing new here we all know this.

Had they have told me BT were the cause to all of this i would have accepted that explanation , but none was given , just a basic go away you cant have fiber attitude.

I am having few issues with Eircom too because i am connected directly to exchange

ED E · 12-05-2015 06:01PM

mailsanchu wrote: »

I am having few issues with Eircom too because i am connected directly to exchange

As has been said 100 times, this isn't eircoms fault. Its Comreg and BT/Vodafone/Sky.

mailsanchu · 12-05-2015 06:50PM

ED E wrote: »

As has been said 100 times, this isn't eircoms fault. Its Comreg and BT/Vodafone/Sky.

I fully understand that .. But eircom network is not very good like UPC.

And one more thing eircom never told me i am connected to exchange and i found out that information through internet. I asked eircom many times and they always told me a copy paste answer. They are very secretive about their rollout

ED E · 12-05-2015 06:59PM

Its more likely the people on the front line dont understand what DF is.

But yeah, transit wise all the DSL providers seem inferior to UPC, though their ops guys have botched things before.

mass_debater · 12-05-2015 07:02PM

mailsanchu wrote: »

I fully understand that .. But eircom network is not very good like UPC.

And one more thing eircom never told me i am connected to exchange and i found out that information through internet. I asked eircom many times and they always told me a copy paste answer. They are very secretive about their rollout

What? Not sure what Upc have to do with this thread. When have UPC come out and announced their plans or future rollouts? Upc have a good network in cherry picked high population density areas, they are not looking to enhance that or expand. Of course Eircom are not going to talk about an issue they are dealing with Comreg on

mailsanchu · 12-05-2015 07:24PM

mass_debater wrote: »

What? Not sure what Upc have to do with this thread. When have UPC come out and announced their plans or future rollouts? Upc have a good network in cherry picked high population density areas, they are not looking to enhance that or expand. Of course Eircom are not going to talk about an issue they are dealing with Comreg on

I am angry because i had to find out that information from the internet. Eircom could have told me the situation. I asked many times why i cant efibre. I cant get upc and i heard from my friends that they get the offered download speeds. With eircom i am paying for 24Mbps and i never got more than 13.

mass_debater · 12-05-2015 07:33PM

mailsanchu wrote: »

I am angry because i had to find out that information from the internet. Eircom could have told me the situation. I asked many times why i cant efibre. I cant get upc and i heard from my friends that they get the offered download speeds. With eircom i am paying for 24Mbps and i never got more than 13.

You are dealing with sales staff, the answer is they have no idea why you can't get efibre or how long it will take before you can, besides they will be told not to discuss anything outside the sales script in front of them. Did you ask Upc how long it will be before they can provide you a service? Only 13mbit, we have 7 and get about 1 in the evenings. You are paying for up to 24mbit

dbit · 12-05-2015 08:26PM

ED E wrote: »

As has been said 100 times, this isn't eircoms fault. Its Comreg and BT/Vodafone/Sky.

I fully understand this ED E its the way its been handled, and the coverage map caused me to move to where i am now Stuck in the Darkness. Its my experience with Eircom professionally over the last 10-20 years that has formed my opinion bolstered by the privatization and horrid business acumen that has led Eircom to where it is now. Its lack of training of front line is not really our fault is it ?

I still Fart in Eircoms General direction and jump with joy that I am 1 month toward end of contract.

mass_debater wrote: »

What? Not sure what Upc have to do with this thread. When have UPC come out and announced their plans or future rollouts? Upc have a good network in cherry picked high population density areas, they are not looking to enhance that or expand. Of course Eircom are not going to talk about an issue they are dealing with Comreg on

I agree 100% with that. UPC are not the only isp guilty of this and we well know it. More honesty in delivery would be a great place to be in . Regulators and current issues in hand of course I understand sensitivity is in play . Eircom have time after time failed to look professional from where i stand. That always illusive Eircom Tantric Engineers appointment, where we sit there all day and no one comes.

dbit · 13-05-2015 10:40AM

Short lived rejoicing , still banned . Useless bunch of tits . dying to disconnect from this Sh1thole ISP.

dbit · 13-05-2015 10:48AM

Looking at the Eircom support forums that i am banned from , they are now giving customers more info on the DF situation , advising the exchange name unit number and if scheduled date is fed back from api call they advise that too. Still the mass of Blue icons for building in progress is again a load of sh1t .I have tested alot of numbers around cork area and those that come back with a date are fine but more are there with no date , again another bullsh1t move by DarkCom/SuffocationCom/Eircom .

bk · 13-05-2015 11:43AM

mass_debater wrote: »

What? Not sure what Upc have to do with this thread. When have UPC come out and announced their plans or future rollouts? Upc have a good network in cherry picked high population density areas, they are not looking to enhance that or expand. Of course Eircom are not going to talk about an issue they are dealing with Comreg on

Off topic, but UPC continue to quietly expand and rollout their services in their existing footprint and also continue to do in-fill work within their footprint.

For instance just two weeks ago they announced that they have upgraded Donabate, Ratoath, Ashbourne and Lusk to support 240Mb/s DOCSIS 3.0, Horizon, etc.

http://www.upc.ie/about-us/press/2015/upc-brings-advanced-new-digital-services/

Also internationally you will find lots of information about UPC's parent companies (Liberty Global) plans for expansion and rolling out new technology, e.g. DOCSIS 3.1

I agree that they aren't expanding as aggressively as Eircom, but they service very well their existing footprint.

marno21 · 13-05-2015 01:11PM

I'd imagine a lot of exchanges will be brought forward and "January-June 2016" is another way of saying "not yet, but soon".

Eircom currently have planned:
~80 exchanges planned for May
~30 exchanges planned for June
~80 exchanges planned for July
3 for August/September
2 for October/November/December

If they work for the rate they plan to at for the next 3 months they should get most of the rollout, if not all, done before the end of the year

Praetorian · 13-05-2015 01:14PM

I think a lot of people were disappointed that UPC have not tackled areas that were never cabled up. They have the know how, the buying capacity and the financial backing. VDSL and other new products will erode UPC's customer base if they don't expand. Arguably they would have been a better partner for ESB than Vodafone are. It feels like they are only doing in-fill work now and the odd new development. It's pretty disappointing from my perspective. But I'm delighted Eircom have been forced into a FTTH rollout and at least we do have the "evolve" on the way.

dbit · 13-05-2015 01:37PM

bk wrote: »

Off topic, but UPC continue to quietly expand and rollout their services in their existing footprint and also continue to do in-fill work within their footprint.

For instance just two weeks ago they announced that they have upgraded Donabate, Ratoath, Ashbourne and Lusk to support 240Mb/s DOCSIS 3.0, Horizon, etc.

http://www.upc.ie/about-us/press/2015/upc-brings-advanced-new-digital-services/

Also internationally you will find lots of information about UPC's parent companies (Liberty Global) plans for expansion and rolling out new technology, e.g. DOCSIS 3.1

I agree that they aren't expanding as aggressively as Eircom, but they service very well their existing footprint.

They are also the easiest service, to clone or attack . Whored out community string still exists . With all the wonders of 3.1 you would think they would secure the platform.

bk · 13-05-2015 06:34PM

Praetorian wrote: »

I think a lot of people were disappointed that UPC have not tackled areas that were never cabled up. They have the know how, the buying capacity and the financial backing. VDSL and other new products will erode UPC's customer base if they don't expand. Arguably they would have been a better partner for ESB than Vodafone are. It feels like they are only doing in-fill work now and the odd new development. It's pretty disappointing from my perspective. But I'm delighted Eircom have been forced into a FTTH rollout and at least we do have the "evolve" on the way.

Virgin Media, UPC's sibling in the UK, has recently announced a massive expansion to service an additional 4 million homes.

I get the impression that UPC might have done the same here, but the rollout of FTTH by ESB/VF knocks that on it's head.

Up until now UPC have been focused on doing much needed upgrade work to it's existing network to make it all DOCSIS 3.0 compatible.

And this work still isn't finished, they still have some areas that haven't been upgraded. It would make no sense for UPC to expand into new areas when they still haven't upgraded all of their existing network. It is typically much easier to get people you already have a relationship with (e.g. TV) to upgrade to Broadband + phone, then it is to move into completely new areas.

I think UPC has only now gotten to a stage in their upgrade project where it is starting to come to an end and they would start to think about expanding into new areas, like Virgin are now starting to do in the UK. But as I said earlier, ESB/VF FTTH has blocked that pretty significantly.

You are right, it might have well been in UPC's interest to partner with ESB on their FTTH project, it seems like an almost perfect fit. I guess Vodafones big stack of money in the bank made the difference.

I think UPC will instead focus on it's existing network footprint. Upgrade to faster DOCSIS 3.0 and 3.1 with speeds closer to 1Gb/s. Try and get more people in these areas to sign up to attractive UPC packages from Eircom. Rollout a mobile network and become a significant quad play company. Focus on making the most of their existing footprint, rather then expanding.

The danger with this is if Eircom starts to do FTTH in UPC areas and starts to win back UPC customers. Eventually UPC may have to look at becoming a FTTH network itself.

Of course then there is the possibility of Vodafone buying UPC as has been rumoured in the past. That could change things significantly.

Hibrasil · 13-05-2015 08:53PM

Anyone experiencing difficulty with prequal widget below:-

https://www.eircom.net/prequalWidget/rest/ardaddresslook/phone-rsp/xx-xxxxxxx/broadband/true

It does not appear to be working at the moment...or is it just me!!!!

dbit · 13-05-2015 08:55PM

Hibrasil wrote: »

Anyone experiencing difficulty with prequal widget below:-

https://www.eircom.net/prequalWidget/rest/ardaddresslook/phone-rsp/xx-xxxxxxx/broadband/true

It does not appear to be working at the moment...or is it just me!!!!

Failing here too not just you .

dbit · 15-05-2015 01:10PM

Seems to been working agian as of yesterday , but then today i get this result ?

{"aaa":"2903064","error":"SERVER_ERROR","xbc":false,"xec":false,"xfc":false,"xrc":false,"inga":false,"ingb":false,"phase":"NGA_DONUT","phone":"xxx-xxxx","validationType":"phone","completed":true,"partialAddresses":[],"isRedCustomer":true,"ina":false}

NGA_Donut ? is something happening or is the server Borked ? Im hoping SERVER_ERROR is just a knock back from editing under way lolz

guil · 15-05-2015 01:12PM

dbit wrote: »

Seems to been working agian as of yesterday , but then today i get this result ?

{"aaa":"2903064","error":"SERVER_ERROR","xbc":false,"xec":false,"xfc":false,"xrc":false,"inga":false,"ingb":false,"phase":"NGA_DONUT","phone":"xxx-xxxx","validationType":"phone","completed":true,"partialAddresses":[],"isRedCustomer":true,"ina":false}

NGA_Donut ? is something happening or is the server Borked ? Im hoping SERVER_ERROR is just a knock back from editing under way lolz

That is the result I've been getting for ages. Think it's something to do with Vodafone removing the dial tone from the line. Happens with me and my mothers number. Also the only time I've seen that isRedCustomer:true as well

dbit · 15-05-2015 01:24PM

guil wrote: »

That is the result I've been getting for ages. Think it's something to do with Vodafone removing the dial tone from the line. Happens with me and my mothers number. Also the only time I've seen that isRedCustomer:true as well

Ye i was just reading back over the older posts with you and others chattering on that subject , I am not vodafone nor was i ever vodafone though.

NGA_Donut got me all fizzy in my pants for a mo.

dbit · 15-05-2015 01:25PM

Red customer i think is = pissed off beyond reprise.

guil · 15-05-2015 01:46PM

It's strange cos I'm adsl2 but my Ma is vdsl and both say the bit about red and donut.

dbit · 15-05-2015 01:48PM

Lolz jesus eircom make up yer minds , now its back to {"aaa":"NNNNNN","xbc":true,"xec":true,"xfc":false,"xrc":false,"inga":false,"ingb":true,"maxNGB":"17M_768K_RH","maxNGBServiceCode":"BMBS24M","phone":"xxx-xxxxx","validationType":"phone","completed":true,"partialAddresses":[],"isRedCustomer":false,"ina":false}

tuxy · 16-05-2015 02:28AM

I had an engineer call out to me to tell me Eircom have bad congestion on their network and there was no plan to fix it.
While he was here he told me fibre from Nenagh exchange is all setup and ready to go but not available yet.
He also told me Eircom use vdsl up to 2.5km, first I heard of vdsl being usful at that range.

mailsanchu · 16-05-2015 06:56AM

report on our problem
http://www.independent.ie/business/technology/news/broadband-dispute-leaves-100000-in-rural-towns-saddled-with-slow-internet-31227249.html

mass_debater · 16-05-2015 07:05AM

tuxy wrote: »

I had an engineer call out to me to tell me Eircom have bad congestion on their network and there was no plan to fix it.
While he was here he told me fibre from Nenagh exchange is all setup and ready to go but not available yet.
He also told me Eircom use vdsl up to 2.5km, first I heard of vdsl being usful at that range.

There are exchanges all over the country set up and ready to go but are waiting on Comreg.
It's 2km from the cab, but after 1800m you are better off on ADSL. It's only 1700m from the exchange if it's eVDSL.

mailsanchu · 16-05-2015 07:08AM

mass_debater wrote: »

There are exchanges all over the country set up and ready to go but are waiting on Comreg.
It's 2km from the cab, but after 1800m you are better off on ADSL. It's only 1700m from the exchange if it's eVDSL.

correct. My local exchange is also ready to go

Eircom fibre for direct to exchange news?

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