Lost parcel motel package

copper beauty · 25-03-2015 11:53AM #1

I put my parcel in the Carrigaline Parcel Motel, Cork on the 11th of March - now it's the 25th. My package was full of beauty products and clothes to be returned to the UK QVC for refund. Worth £300 if not more. Wrapped in QVC wrapping. As of yet they cannot find, they are looking at cctv at the moment. I never realized that my package is only cover for €100. At the moment it's costing me €17 and £300. They are telling me it got to Dublin Depot and they have no idea where it is.

Good news Parcel Motel have found my package in the UK. They claim I had the wrong or old delivery number printed on it??? They have now released it. Thank god

dobsdave · 25-03-2015 12:15PM

copper beauty wrote: »

I put my parcel in the Carrigaline Parcel Motel, Cork on the 11th of March - now it's the 25th. My package was full of beauty products and clothes to be returned to the UK QVC for refund. Worth £300 if not more. Wrapped in QVC wrapping. As of yet they cannot find, they are looking at cctv at the moment. I never realized that my package is only cover for €100. At the moment it's costing me €17 and £300. They are telling me it got to Dublin Depot and they have no idea where it is.

What is your question?

Kevin McCloud · 25-03-2015 12:17PM

dobsdave wrote: »

What is your question?

Isnt if fairly obvious.

ABajaninCork · 25-03-2015 12:22PM

I presume you're asking what you can do if PM have indeed lost the parcel. Unless you took out extra cover, I'm afraid PM's liability is only E100.

I think you should make a formal complaint in writing to PM. Their address can be found on their home page.

copper beauty · 25-03-2015 12:23PM

copper beauty wrote: »

I put my parcel in the Carrigaline Parcel Motel, Cork on the 11th of March - now it's the 25th. My package was full of beauty products and clothes to be returned to the UK QVC for refund. Worth £300 if not more. Wrapped in QVC wrapping. As of yet they cannot find, they are looking at cctv at the moment. I never realized that my package is only cover for €100. At the moment it's costing me €17 and £300. They are telling me it got to Dublin Depot and they have no idea where it is.

Parcel motel just contacted me and claimed I put an old parcel mobile delivery number on?? It's in the UK and they have put new number and and it has been released. Good news - i dont know how I could have put wrong number on??

ABajaninCork · 25-03-2015 12:25PM

Lesson to be learned here. If you're receiving or sending high value items (>E100), then you should take out the extra liability insurance.

dobsdave · 25-03-2015 12:25PM

copper beauty wrote: »

Parcel motel just contacted me and claimed I put an old parcel mobile delivery number on?? It's in the UK and they have put new number and and it has been released. Good news - i dont know how I could have put wrong number on??

Maybe they just saw the code that was on it from when you received it?

copper beauty · 25-03-2015 12:32PM

ABajaninCork wrote: »

I presume you're asking what you can do if PM have indeed lost the parcel. Unless you took out extra cover, I'm afraid PM's liability is only E100.

I think you should make a formal complaint in writing to PM. Their address can be found on their home page.

Good news 2 week later. They have found it in the UK Depot. They claim I had an old printed delivery number on it??? Thank God - Thanks for reply. qvc told me they can claim from them for replacement or refund of all products if not found as parcel motel. Good to know

Lost parcel motel package

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