Cancellation with Eircom

gargomo · 24-03-2015 12:10PM #1

Hi,

I have recently moved in an apartment and there was already a Eircom line in it. The line is blocked because the previous tenant left without paying the outstanding balance.

In order to get that sorted out, I had to send my tenancy agreement to Eircom. I've done that 1 month ago and the line is still blocked so I can't open a new account with any provider. I am calling them like everyday and they keep saying that they are waiting for an update and the Cancellation is in progress. They say to call back every 2 days to get an update but I've doing it for weeks now and still got nothing.

Could you please tell me what can I do to speed up things ?

Thanks in advance.

dudara · 24-03-2015 01:01PM

OP - do you want me to move this to the Talk to eircom forum to see if the eircom reps there can help?

dudara

gargomo · 24-03-2015 01:11PM

Hi, thanks for your reply.

Well I've been already talking with them on their forum but they couldn't resolve the issue yet. They just tell me to wait 24-48 hours but they have been saying that for weeks.

Slippin Jimmy · 24-03-2015 02:57PM

It's really only a matter that they can resolve. I don't think anyone can help you here. As suggested the best way through boards in getting this solved is through their talk to forum.

dudara · 24-03-2015 05:22PM

If I recall correctly, the next step would be to write a registered letter to eircom, clearly marking it as "Formal Complaint". If they fail to respond to that, then you should get in touch with Comreg.

Cancellation with Eircom

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