Amazon UK purposely slowing free supersaver orders

Grab All Association · 20-02-2015 05:15PM #1

I-Parcel

Received at i-Parcel 2/20/2015 12:56:26 PM Surrey GB
Your shipment has been flagged for review of the contents prior to export 2/18/2015 3:13:03 PM Surrey GB
Package details received electronically from Seller 2/18/2015 3:12:41 PM

Amazon

20 February 2015, 10:46 am, Surrey Parcel left the carrier facility
20 February 2015, 7:56 am, Surrey Parcel arrived at a carrier facility
19 February 2015, 4:00 am, GRIMBERGEN Parcel arrived at a carrier facility
18 February 2015, 3:07 pm, --- Parcel has been handed over to the carrier and is in transit

Delivery date was supposed to be the 23rd. Now saying the 26th. Took ages to dispatch.

Why the hell does a motherboard destined for Ireland go to Belgium and back to the UK?

I ordered a replacement laptop keyboard from a private seller on Amazon Thursday (standard post £1.99) and it came Tuesday.

These packages seem to be taking an unnecessary trip to Belgium.

L1011 · 21-02-2015 02:01AM

I parcel are terrible. Not Amazon's doing at all

DoYouEvenLift · 21-02-2015 02:07AM

I've noticed dispatching takes a good few days on my last few orders as well, one of them even took 5 business days just to be despatched

paulmclaughlin · 21-02-2015 02:16AM

Any time I ordered on the Friday using Super Saver the package would usually be here by Tuesday or Wednesday. Couldn't fault it to be honest.

pleasant Co. · 21-02-2015 03:54PM

Chris___ wrote: »

I-Parcel

Amazon

Delivery date was supposed to be the 23rd. Now saying the 26th. Took ages to dispatch.

Why the hell does a motherboard destined for Ireland go to Belgium and back to the UK?

I ordered a replacement laptop keyboard from a private seller on Amazon Thursday (standard post £1.99) and it came Tuesday.

These packages seem to be taking an unnecessary trip to Belgium.

You don't seem to be reading your tracking correctly.
Your parcel is coming from belgium, it didn't leave the UK to go to Belgium, it left Belgium to go to the UK, then it'll be on to ireland after a week or so of a hold up with the absolutely terrible iParcel. Expect to be even further annoyed, but get your facts straight for when you submit your complaint to amazon about the initial delay in dispatch and iParcel delay.

And no, amazon uk are not purposely slowing free supersaver orders, although this thread does pop up every year without fail

A Dub in Glasgo · 21-02-2015 04:57PM

Was this a 3rd party seller on Amazon UK or Amazon UK themselves?

ED E · 22-02-2015 11:30PM

While the thread title is wrong, I have noticed that amazon seem to have slowed down significantly within the last 6 months or so. Dunno whats changes but its rather disappointing.

An Post lost an item from them recently and it only got RTS'd a month after the re-shipment from amazon arrived, so I have to wonder if they're the ones failing to keep things moving.

CR 7 · 22-02-2015 11:34PM

I haven't noticed any significant delays with deliveries recently, just their usual trick of sending each item in an order individually if I use my Parcel Motel address.:(

Atomic Pineapple · 23-02-2015 12:59PM

I get almost everything sent to PM up north and haven't noticed any delays in purchasing stuff from amazon.co.uk lately. Book last week was shipped sharpishly and made it to PM without delay.

IrishBlaine · 24-02-2015 06:40PM

I think they're doing this as well on purpose, I ordered something last Wednesday and was shipped apparently with i-parcel the next day, Got a tracking number with it but it has not been scanned since, Just say's has just left Amazon warehouse and is in transit, Doubt it has left Amazon's hands yet.

pleasant Co. · 24-02-2015 08:49PM

So amazon say it's with iparcel, tracking confirms this, but you think it's still with Amazon and not sitting in a ups (iparcel) depot because?

IrishBlaine · 24-02-2015 09:39PM

When I go to track its says Package details received electronically from Seller, Surely should be scanned at this stage if i parcel have it

pleasant Co. · 24-02-2015 10:27PM

IrishBlaine wrote: »

When I go to track its says Package details received electronically from Seller, Surely should be scanned at this stage if i parcel have it

I wonder why they haven't scanned it in? maybe it's something to do with their deserved reputation :P

My last big amazon order had a few items, all shipped within a day or two of each other. 1 item was sent via iparcel, the rest standard mail. The iparcel package sat in one of their depots for a week, resulting in it missing its due delivery date by a week - a real rarity for amazon in my experience, generally their due delivery dates have been overestimated. All the items sent by regular post beat their due delivery dates, including 1 additional item ordered and sent about a week after the iparcel package was sent. What was different in my case was that iparcel's tracking did show the parcel as being in their depot, where it sat for a week. I did of course let amazon know how dissatisfied I was with their choice of courier, as they are to blame for contracting such a poor outfit.

IrishBlaine · 24-02-2015 10:34PM

pleasant Co. wrote: »

I wonder why they haven't scanned it in? maybe it's something to do with their deserved reputation :P

My last big amazon order had a few items, all shipped within a day or two of each other. 1 item was sent via iparcel, the rest standard mail. The iparcel package sat in one of their depots for a week, resulting in it missing its due delivery date by a week - a real rarity for amazon in my experience, generally their due delivery dates have been overestimated. All the items sent by regular post beat their due delivery dates, including 1 additional item ordered and sent about a week after the iparcel package was sent. What was different in my case was that iparcel's tracking did show the parcel as being in their depot, where it sat for a week. I did of course let amazon know how dissatisfied I was with their choice of courier, as they are to blame for contracting such a poor outfit.

Ye I was not too happy when they said i-parcel was delivering, Knew I would be left waiting, abit odd alright but sounds like it might have went missing, I have been on to them about it and they gave me 3 pound credit to my account which wasn't expecting, Don't know why they used a courier on a 5 euro item either abit strange

Grab All Association · 25-02-2015 02:30AM

My motherboard arrived today. A PC case ordered on the 17th was supposed to be delivered too by DHL but wasn't (in the past DHL delivered my iPhones from Apple on time)

24 February 2015, 2:13 am, Koeln Parcel left the carrier facility
23 February 2015, 4:27 pm, Staufenberg Parcel arrived at a carrier facility
19 February 2015, 9:29 am, --- Parcel has been handed over to the carrier and is in transit

IrishBlaine · 25-02-2015 04:03PM

Low and behold its been scanned a day before the estimate and its on its way to me finally, Amazon must have been holding it for 5 days, What you get for choosing free delivery I suppose.

_Whimsical_ · 26-02-2015 01:48AM

I've also noticed amazon have dramatically slowed their dispatch. They seem to dispatch on Sundays I've noticed so perhaps they're just allocating certain days to free delivery dispatch rather than keeping the flow continuously going.

Grab All Association · 26-02-2015 01:42PM

DHL delivery

Current Status

ITEM RECEIVED PORTLAOISE D.S.U.
CO LAOIS 26-Feb-15
01:52

Item History

Activity Date
ITEM RECEIVED PORTLAOISE D.S.U.
CO LAOIS 26-Feb-15
01:52

Snail mail has my PC case. So Monday it will delivered no doubt. 6 days late by then.

AndreiD · 26-02-2015 08:49PM

My order was supposed to arrive yesterday according to amazon's estimates, but I'm guessing it's been delayed a bit.
I didn't even get a tracking number.

N64 · 28-02-2015 02:38AM

Once the item is delayed, there is nothing amazon can do to delay the package. Contact amazon support if you have troubles with the item not arriving within estimate and they will most likely send you out a replacement.

Patty O Furniture · 28-02-2015 03:16AM

I bought stuff of AmazonUK on Sun, i got ETA Mar 2nd, i assumed the post would be late, but arrived last Wed.
But i have a separate post on An Post late delay's.

nompere · 28-02-2015 09:46AM

My most recent supersaver order was made at about 9.30 am one morning, and arrived just under 48 hours later into my South County Dublin Office with the rest of the morning post.

my3cents · 28-02-2015 01:03PM

After a few very slow dispatches and slow deliveries from Amazon just after Christmas just had part of a Super Saver delivery ordered on Sunday arrive on Tuesday with An Post. The other part of the same order arrived via iParcel on Friday. An Post ONE iParcel still ZERO!

blatantrereg · 28-02-2015 01:08PM

I've ordered a lot of stuff from amazon via super saver delivery in the last few months. The delivery times were always good.

The only time I had an issue with amazon delivery times they sent out a duplicate order to me without quibble, which they said I could keep when the original arrived the next day.

ED E · 28-02-2015 01:20PM

UK to Antrim to Dublin is 2-3 days faster than UK to Dublin, consistently. An post are the weak link I suspect. Shame to have to pay 4e per parcel though just to get prompt delivery.

my3cents · 28-02-2015 01:24PM

ED E wrote: »

UK to Antrim to Dublin is 2-3 days faster than UK to Dublin, consistently. An post are the weak link I suspect. Shame to have to pay 4e per parcel though just to get prompt delivery.

Can't understand that because if an order is dispatched promptly from Amazon in the UK (some orders come from all over even had one recently from Switzerland) to me in Waterford it often arrives on the 3rd day.

Its orders that come from Belgium and Germany that seem to be taking longer for me.

ED E · 28-02-2015 01:27PM

Could be the local depot. They lost a £200 item for a month for me recently. No tracking so I dunno where exactly the holdup is.

Captain Chaos · 28-02-2015 01:28PM

I got same day delivery from Amazon yesterday. Used 1 day free delivery option and it went to Antrim first via PM. If I selected my own address it's 2-3 days. It is An Post that are the slow arses or the handover process to An Post that's slow.

sunbeam · 28-02-2015 03:35PM

My super saver deliveries took up to a week to dispatch last year. My most recent one placed last Wednesday morning was here by yesterday (Friday) via An Post.

AndreiD · 03-03-2015 09:42PM

Not sure why it's taking so long, almost a week overdue on my package and still nothing. Is the no tracking number thing common?
Contacted amazon support, apparently I should wait until the 5th.

sunbeam · 03-03-2015 09:58PM

I usually don't get tracking numbers for the smaller packages delivered by An Post.

Amazon UK purposely slowing free supersaver orders

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