Pixmania product never delivered, no follow-up

ViveLaVie · 03-12-2014 05:59PM #1

So I purchased a phone off the pixmania website on November 21st. I paid for delivery between 3-4 working days. I never received the package and I didn't receive any email or phonecall to state any issue so I emailed pixmania on Nov 30th to request information. An agent replied on the 1st saying Hermes had tried to deliver my package but couldn't locate the house. I replied the same day stating the address I'd given at the time of purchase and requesting more information on what would happen to my order. I did not receive a reply. I emailed twice more and still have not received any reply. As it is, I've had my bank account debited a significant sum of money but I have not received a product and pixmania are basically ignoring me.

What can I do here?

Oryx · 03-12-2014 06:38PM

If you paid by credit card, request a chargeback.

ViveLaVie · 03-12-2014 07:00PM

From the bank is it? I do actually want the product though.

ABajaninCork · 03-12-2014 07:06PM

Cancel the order, request a chargeback and get it from somewhere else...

ViveLaVie · 03-12-2014 08:19PM

ABajaninCork wrote: »

Cancel the order, request a chargeback and get it from somewhere else...

How can I cancel the order? I don't have an option to and they're ignoring my emails. Is there anyone I can report them to?

ABajaninCork · 03-12-2014 08:28PM

What do you mean you can't cancel? Have you tried calling them??

ViveLaVie · 03-12-2014 08:59PM

ABajaninCork wrote: »

What do you mean you can't cancel? Have you tried calling them??

I've emailed them four times and been ignored each time. I can't call unfortunately because it's a premium number and my network plan restricts calls to those numbers.

Ken. · 03-12-2014 09:04PM

One last email to them is in order telling them that if someone hasn't contacted you by 12 midday* tomorrow then you'll be initiating a charge back on your card for non delivery of items.

*obviously change the time to what suits you.

johnciall · 05-12-2014 01:58AM

Hermes are pretty poor, was a segment about them on watchdog last week

INPUT INNPUT · 05-12-2014 04:17AM

What if he used a debit card?

Court?

They're french though aren't they?

Can ya bring them?

dudara · 05-12-2014 10:04AM

INPUT INNPUT wrote: »

What if he used a debit card?

If it was a Visa Debit card, which most are these days, then a charge back is possible.

Court?

They're french though aren't they?

Can ya bring them?

I believe that you can bring European based entities before the EU. Enforcing any judgement might be a problem though.

Boards.ie: Niamh · 18-12-2014 05:20PM

ViveLaVie wrote: »

So I purchased a phone off the pixmania website on November 21st. I paid for delivery between 3-4 working days. I never received the package and I didn't receive any email or phonecall to state any issue so I emailed pixmania on Nov 30th to request information. An agent replied on the 1st saying Hermes had tried to deliver my package but couldn't locate the house. I replied the same day stating the address I'd given at the time of purchase and requesting more information on what would happen to my order. I did not receive a reply. I emailed twice more and still have not received any reply. As it is, I've had my bank account debited a significant sum of money but I have not received a product and pixmania are basically ignoring me.

What can I do here?

Pixmania saw your post and would like to respond. They contacted us directly, this is their reply to you:

Thank you for your review and feedback.

I kindly ask you to contact me directly at - greg@pixmania.com with your order number and details so that I can resolve any issue you have regarding this.

Kind regards,
Greg.
Pixmania Mediator

Pixmania product never delivered, no follow-up

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