Parcel Motel losing items

Ratzo Rizzo · 16-07-2014 01:37PM #1

To lose one item may be considered bad luck, to lose two items may be exceptional but to lose three items in a row raises my suspicions about this company.
The last two were both sent by courier and both were confirmed as delivered to Parcel Motel.

Has anyone experienced any issues with lost or missing items?? I think in future I'll avoid them and accept the increased postal charges to Ireland...

srsly78 · 16-07-2014 01:39PM

I had one package that did not arrive. Turned out that the sender did not correctly put the address on it (the PMXXXXX code). A quick phonecall to PM support revealed the package was sitting in a warehouse in Dublin. I gave them my details and they forwarded it as normal.

homer911 · 16-07-2014 01:47PM

They lost an expensive college book of mine posted from England. Refused to take any responsibility for it until they got a reference from the English shipping company (which took a while to get). Fairly quickly after that they "searched the warehouse" and found it. Got it the next day, no apology and still got charged. Haven't used them since.

Cant understand why/how it could have got lost - it was clearly and properly labeled with my PM code by the seller. Was missing for about 3 weeks.

Citroen2cv · 18-07-2014 03:58PM

On two occasions, parcels being shipped to me have gone missing. The sending party had my correct delivery address, and somewhere in between the parcels went missing. Gave parcel motel a ring on both occasions who said they'd check their warehouse, but never got back to me.

Icepick · 18-07-2014 04:11PM

Did you get a confirmation they received the package? Because you can't blame them if they didn't receive it in the first place.

Carley353 · 28-07-2014 10:07PM

I had a delivery issue with them too. Again, it seems the vendor dropped the PM ID code from the second line of the address so PM didn't know where to send it.
After contacting the vendor, I rang PM who 'checked the warehouse' and found the parcel eventually.
However, the parcel still had my name on the label so I would have thought they could have made some effort to trace their customer instead of just leaving the parcel sitting there.
Maybe they need to put something on their website so you can update your account when you're expecting a delivery?
As a customer you've no control over whether the seller is going to correctly label your item with your PM ID number.

Discodog · 29-07-2014 07:25AM

The critical flaw with Parcel Motel is that items are not checked in at the NI site. They don't go onto the system until they get to Dublin. This provides a big opportunity for items to go missing.

The €100 liability is very low. You have to contact them before delivery to increase the cover.

MagicBusDriver1 · 29-07-2014 07:33AM

I had someone's else parcel delivered to me before. There was no similarities with the name or the pmid. It got it collected eventually and never received my promised refund. I will only use them now for cheaper items

Cabaal · 29-07-2014 08:52AM

Discodog wrote: »

The €100 liability is very low. You have to contact them before delivery to increase the cover.

or you can just use their website to increase the cover,

The 100e liability is perfectly fine for the avg joe in most cases, those that want higher can easily pay extra for it.

It would be unfair to have a higher default liability for everyone as this would put the price up for everyone.

jonseyblub · 31-07-2014 03:37PM

I went to collect my parcel this morning and the compartment was empty. Anyone have this experience? They say they are investigating.

recipio · 02-08-2014 07:22PM

Never lost an item but had some sitting in NI before I enquired about them. You would expect them to make an effort if the name is correct - they have it on their system - but that's not the case.

Fiskar · 07-08-2014 06:58PM

Of late I notice every box or package I get dilvered via PM is opened and taped back up. Had one DNA item that the amazon seller resent. Would not use PM for any items over 100 euro.

VIP king · 05-10-2014 12:06PM

No losses thankfully but several delays of late. Seems many motel's are blocked by voulme of traffic so if your desparate for an item ( a car part ) in my case TOUGH.

They did mis-palce something and if you look at the T&C they have 14 days to get it from NI to your motel and there aint nothing ypu can do if you dont like it.

If the motels are full now what will it be like nearer Xmas ???

Rather than up the price they should charge the same but offer a discount for prompt collection thus freeing up places for other buyers.

I bet many leave it for the 48 hours for no good reason.

I'm told about parcel connect by fastway. Collect from a petrol garage near you most open early till late but NO LIMIT ON ITEMS like the motels !!!

J T take note.

VIP king · 05-10-2014 04:06PM

New one to me.

I'm told as the guy loads the motel the computer reads your scan and opens an appropriate door one item at a time so it is supposed to be foolproof. The parcel must have been there then.

Was it something small ( envelope ) and it was at the back ?

YossiA · 05-10-2014 04:15PM

Is there a penalty if you do not collect within 48 hours? What is the maximum value you can insure a package for?

VIP king · 05-10-2014 06:26PM

I think it will be removed within 24 hours. As it is now so popular they are often full so people waiting for something cannot gte it as others have not removed theirs. If it goes back to the depot you have to pay again to have it sent out.

As fustraiting it is when something is lost with the service being offered for under €4 you cannot really expect any more than the max of € 100 offered.

Higher value can be accepted - rates are on the website

cat_dog · 05-10-2014 07:43PM

YossiA wrote: »

Is there a penalty if you do not collect within 48 hours? What is the maximum value you can insure a package for?

If your parcel stays at the Parcel Motel for longer than 48 hours, they will collect it and bring it back to the nearest Nightline Depot.
You will be charged €3.95 for a second stay.
More info here:
http://www.parcelmotel.com/terms.html

Champ · 05-10-2014 10:12PM

jonseyblub wrote:

I went to collect my parcel this morning and the compartment was empty. Anyone have this experience? They say they are investigating.

I had this happen once before in Limerick. Called their number and explained that it was empty. The rep was very nice and knowledgeable and indicated that the driver probably put the package into the wrong locker. So she got someone down there within a day with the master keys or something to find the package and place it into the correct locker (you'll get another PM text with code).

I got a refund and wasn't too bothered about the mistake as we're only human and had plenty of other orders delivered without issue.

cookiecakes · 06-10-2014 02:28PM

I've found that their customer ervice is severely lacking recently. I remember when they had a rep on here and she was so helpful. Once one of my parcels was checked in twice and I emailed her to ask if it was 2 separate ones (this was before they had pictures!) and she refunded the charge and put two extra free stays on my account. Sound as you like.

Recently I had two parcels leave the depot at the same time and were marked as in transit. One arrived. The other did not. I emailed them asking where it had gone and was told 'oh it will be there tomorrow morning'. A full 48 hours after it left Belfast, it showed up. The customer service dude pretty much had the attitude ''well it showed up' and that was that. Added to the price increase, if there was another company offering a similar thing, I'd definitely migrate.

Bob24 · 07-10-2014 11:01AM

Ratzo Rizzo wrote: »

To lose one item may be considered bad luck, to lose two items may be exceptional but to lose three items in a row raises my suspicions about this company.
The last two were both sent by courier and both were confirmed as delivered to Parcel Motel.

Has anyone experienced any issues with lost or missing items?? I think in future I'll avoid them and accept the increased postal charges to Ireland...

Not very reassuring ...

Have you reported to them? And have they paid you money for their lost item insurance?

[NER-HQ]Yoda · 10-11-2014 09:58PM

I'm missing a Parcel myself at the moment. It was tracked Royal Mail 1st class and signed for in Belfast.
Waiting now 19 days since it arrived in Belfast. They're checking for it everywhere Im told.
To be honest Im not impressed at all.

Digital Society · 12-11-2014 05:10PM

Ratzo Rizzo wrote: »

To lose one item may be considered bad luck, to lose two items may be exceptional but to lose three items in a row raises my suspicions about this company.
The last two were both sent by courier and both were confirmed as delivered to Parcel Motel.

Has anyone experienced any issues with lost or missing items?? I think in future I'll avoid them and accept the increased postal charges to Ireland...

Are they 100% putting your PM Number on it?

A bit strange that ive ordered 100s of times and never had any bother but you get 3 in a row. Where they all sent by the same person?

If they where that bad they would go out of business fairly quickly.

ani_mal · 16-11-2014 12:20AM

did anyone tried this crowd? https://www.parcelconnect.ie/map

they are more expensive but use local shops to provide service

kleefarr · 16-11-2014 12:22AM

Collected one today. Never had any problems.

SpaceTime · 18-11-2014 11:59AM

Biggest issue I've had its vendors not putting the PM number into the address because they assume its an error!

You've got to also include an explanatory note in the delivery notes.

Also make sure you put the ID into the first line.

ani_mal · 18-11-2014 12:52PM

I always tell vendors to put this PM number as its very important. and asking for confirmation. no problem so far. amazon or eBay no problem at all

o1s1n · 18-11-2014 12:55PM

Journee Victorious Shelter wrote: »

Day 17 into parcel motel losing my item and still no word on them processing the claim.

[NER-HQ]Yoda wrote: »

I'm missing a Parcel myself at the moment. It was tracked Royal Mail 1st class and signed for in Belfast.
Waiting now 19 days since it arrived in Belfast. They're checking for it everywhere Im told.
To be honest Im not impressed at all.

You seriously need to chase them, ask for an update every few days.

They broke a monitor on me a couple of months ago and I hounded them for a refund. Got one after about two weeks.

AlanS181824 · 18-11-2014 06:27PM

VIP king wrote: »

New one to me.

I'm told as the guy loads the motel the computer reads your scan and opens an appropriate door one item at a time so it is supposed to be foolproof. The parcel must have been there then.

Was it something small ( envelope ) and it was at the back ?

RE the envelope thing, I bought shoes for my dog (don't hate :pac:) and they were sent from China in an envelope.

The ParcelMotel driver obviously though that there's no point putting a little envelope in a whole compartment in the ParcelMotel even though I'm a paying customer and instead left it into the adjoining Topaz!

Can't understand their reasoning but it was a massive pain nonetheless!

Collibosher · 19-11-2014 03:31AM

AlanS181824 wrote: »

....I bought shoes for my dog (don't hate :pac:) and they were sent from China in an envelope...

Hush puppies ?

AlanS181824 · 19-11-2014 09:22AM

Collibosher wrote: »

Hush puppies ?

Er... Boots actually!

copper beauty · 25-03-2015 11:59AM

Ratzo Rizzo wrote: »

To lose one item may be considered bad luck, to lose two items may be exceptional but to lose three items in a row raises my suspicions about this company.
The last two were both sent by courier and both were confirmed as delivered to Parcel Motel.

Has anyone experienced any issues with lost or missing items?? I think in future I'll avoid them and accept the increased postal charges to Ireland...

I have no problem until now. My QVC package worth over £300 plus €17 postage has gone missing from Dublin. They are checking cctv. I know what they are going to say - we can't find it. I didn't realize I am only cover for €100.

Parcel Motel losing items

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