Last straw with Gamestop and what not

readyletsgo · 10-11-2014 12:09PM

My God lads, this topic is going round in circles!

Gamestop are a shop, retail store, they are in it to make money, if they offer you 'disc insurance' just say no thanks. Simple. I have NEVER met a staff member in any gamestop in Ireland that repeat the speal to me after I say no thanks. It's for mammys and daddy's that have no idea about that stuff, duh.

Gamestop staff bullying you? Give me a God damn break lol, they are staff in a shop! They don't give a sh!te how much you spend with them over however long.

I don't shop in gamestop because they open all the new games so to me a new game from there is second hand.

Again, stupid topic is extremely stupid, get over you sensitive self and SHOP SOMEWHERE ELSE.

Retr0gamer · 10-11-2014 12:21PM

Varik wrote: »

It was cracked or it cracked when you tried to remove it.

If he is telling the truth both would count as a defective product not fit for use. I wouldn't be surprised if Activision cheaped out and went for lower quality disc manufacture that could lead to that happening. Either way you would be entitled to a refund or replacement. You also wouldn't need disc cover, which is a total rip off IMHO, since this is covered by Irish consumer law.

10-11-2014 12:27PM

Retr0gamer wrote: »

If he is telling the truth both would count as a defective product not fit for use. I wouldn't be surprised if Activision cheaper out and went for lower quality disc manufacture that could lead to that happening. Either way you would be entitled to a refund or replacement. You also wouldn't need disc cover, which is a total rip off IMHO, since this is covered by Irish consumer law.

Agree.

It shouldn't matter if the case is cracked or the disk itself.
If the product is in it's original packaging and unopened then all contents of the product should be as per factory condition and working.

If not then it's deemed as product defect and has impact on the overall product quality. I know this from work.

Varik · 10-11-2014 12:28PM

Retr0gamer wrote: »

If he is telling the truth both would count as a defective product not fit for use. I wouldn't be surprised if Activision cheaped out and went for lower quality disc manufacture that could lead to that happening. Either way you would be entitled to a refund or replacement. You also wouldn't need disc cover, which is a total rip off IMHO, since this is covered by Irish consumer law.

If they did that it wouldn't be just one guy with an issue, if he cracked it then it's accidental damage and not covered.

10-11-2014 12:35PM

Varik wrote: »

If they did that it would be one guy with an issue, if he cracked it then it's accidental damage and not covered.

Where is the fairness in this?
GameStop have no way to determine if the disk / case was broken by the consumer or in the factory / transport.

This should all be covered by consumer law I thought?

Varik · 10-11-2014 12:45PM

M!Ck^ wrote: »

Where is the fairness in this?
GameStop have no way to determine if the disk / case was broken by the consumer or in the factory / transport.

This should all be covered by consumer law I thought?

Meant to say wouldn't rather than would.

If it is damaged by the customer then where is the fairness to the retailer, if it goes to the small claims court the judge could put the onus on Gamestop or state that he should have check.

From the sound of this,from what he's written it did break as it was opened.

Retr0gamer · 10-11-2014 12:53PM

Varik wrote: »

If they did that it wouldn't be just one guy with an issue, if he cracked it then it's accidental damage and not covered.

If he cracked the disc taking it out of the case using the proper method then the disc is not fit for its intended use and fully covered by Irish law. If its due to poor quality discs and boxes (which can happen) then it's not really accidental damage, especially if it was the first time out of the box. According to Irish law the complaint is with the retailer, it might not be fair but the retailer can then make a complaint to the supplier as well.

terryduff12 · 10-11-2014 01:01PM

Took it out as normal not with a hammer or anything looked over it before I took it out quick glance pressed middle and took disc out. Was looking at second disk had first disk in hand and looked at it noticed crack. Between DVDs and games well over a thousand I have opened and never had a problem even the worst game defiance its as tight to get out with pressing the middle and that hasn't cracked. I'm down after 2 the manager is sound too talk to so id imagine I will have no problem im not looking for money back just a product fit for use.

10-11-2014 01:05PM

terryduff12 wrote: »

Took it out as normal not with a hammer or anything looked over it before I took it out quick glance pressed middle and took disc out. Was looking at second disk had first disk in hand and looked at it noticed crack. Between DVDs and games well over a thousand I have opened and never had a problem even the worst game defiance its as tight to get out with pressing the middle and that hasn't cracked. I'm down after 2 the manager is sound too talk to so id imagine I will have no problem im not looking for money back just a product fit for use.

If the disk is Blu-Ray there's no way you could have broken it without considerable force. Sounds a definite defect to me.

terryduff12 · 10-11-2014 01:21PM

Standard 360 disk

10-11-2014 01:23PM

terryduff12 wrote: »

Standard 360 disk

Ah soz x360 thought it was X1.

Still DVD's are fairly durable. Should not be an issue when removing the disk unless you used a crowbar.

RobbingBandit · 10-11-2014 01:24PM

One of the halo limited editions were defective a few years ago for a lot of people in many different games stores discs became loose in transit and were damaged beyond use, it can happen.

cloud493 · 10-11-2014 01:29PM

Which is why they should replace his disc for him no problem.

terryduff12 · 10-11-2014 01:29PM

Ya remember that I bought my copy of halo limited edition in England in argos and there was a rattle in the box one of the disc was loose but there was no damage.

Stylesclash07 · 10-11-2014 01:44PM

My local gamestop is awesome. While I dont buy as much as I used to I normally shop in gamestop if I buy the game physical, I dont preorder in there much anymore I find myself pre ordering on my ps4 I like the pre load system . I even went as far as to buy the psn codes to buy my copy of destiny digitally. The people that work there know me by name and have a great knowledge of games and i even play games with them on the odd occasion. I do see how the prices in the store are more than i would like but sometimes its great to walk down the road and pick up a game i would not normally play as a spur of the moment buy. Also they know me enough not to offer some things like the game protection as they know me and how well i keep my games, they also like to hear if i got something elsewhere cheaper. I agree with other people on here if you dont want to shop in gamestop go somewhere else cause you can get games so much cheaper other places but there is the odd diamond in gamestop. Assassins Creed 3 freedom edition for 20 euro was a great deal i found there last year.

FourFourRED · 10-11-2014 02:25PM

readyletsgo wrote: »

My God lads, this topic is going round in circles!

Gamestop are a shop, retail store, they are in it to make money, if they offer you 'disc insurance' just say no thanks. Simple.

That would be no problem but I have had numerous encounters where I literally had to politely decline it three times until they got the message. To ask once is ok, their told to do that but to keep asking when I've said no is really off putting.

Genghiz Cohen · 10-11-2014 02:41PM

Last time I was in a GameStop is was mostly for the novelty of being in a physical game store.

So quaint!

:pac:

cloud493 · 10-11-2014 02:52PM

I love physical games, I hope they always make them. That is to say, there is a market for them.

TerrorFirmer · 10-11-2014 02:53PM

RobbingBandit wrote: »

One of the halo limited editions were defective a few years ago for a lot of people in many different games stores discs became loose in transit and were damaged beyond use, it can happen.

Was that Halo 3? Have a limited edition, looked at the discs recently and both were cracked because the disc holders became loose! Still readable though. Of course, the fact that we have 3 copies of Halo 3 and several copies of ODST in the house...not a huge loss.

Ol' Donie · 10-11-2014 03:45PM

I've defended poor old Gamestop at various times on Boards, but I was disgusted with what I saw in the Tallght branch on Saturday.

They've taken the WiiU section off the wall! Booo!

And to make matters worse, they seem to have replaced it with feckin soft toys!

For shame!!

cloud493 · 10-11-2014 03:56PM

Sleep ye noble prince

terryduff12 · 10-11-2014 04:25PM

So just back. Pleasant experience manager had a look at it seen the problem asked did I play it like this I said no as it could shatter he went on to say crack didn't go to the disk just the plastic so there was no force used and said it can be changed no problem. Asked did I want game protection I said no felt a bit guilty after getting game exchanged, but 70 euro is expensive enough

CiDeRmAn · 10-11-2014 04:41PM

terryduff12 wrote: »

So just back. Pleasant experience manager had a look at it seen the problem asked did I play it like this I said no as it could shatter he went on to say crack didn't go to the disk just the plastic so there was no force used and said it can be changed no problem. Asked did I want game protection I said no felt a bit guilty after getting game exchanged, but 70 euro is expensive enough

Shock Headline!

GAMESTOP CAUGHT GIVING DECENT CUSTOMER SERVICE!
STAFF MEMBER SACKED AT REVELATIONS!

GAME INSURANCE NOW TO BE OFFERED A MINIMUM OF 8 TIMES DURING TRANSACTIONS!

Nody · 10-11-2014 04:48PM

CiDeRmAn wrote: »

Shock Headline!

GAMESTOP CAUGHT GIVING DECENT CUSTOMER SERVICE!
STAFF MEMBER SACKED AT REVELATIONS!

GAME INSURANCE NOW TO BE OFFERED A MINIMUM OF 8 TIMES DURING TRANSACTIONS!

You're doing it wrong!

Gamestop caught giving decent Customer Service; or did they?
We'll give you the inside scope on how Gamestop say one thing in public and another in private in our exclusive scope of what's actually going on!

Come with us as we see the real Gamestop and the truth behind the closed doors!

Varik · 10-11-2014 04:50PM

Nody wrote: »

You're doing it wrong!

Gamestop caught giving decent Customer Service; or did they?
We'll give you the inside scope on how Gamestop say one thing in public and another in private in our exclusive scope of what's actually going on!

Come with us as we see the real Gamestop and the truth behind the closed doors!

You didn't pimp you text number, twitter, or Facebook page and ask people to tell you what they think.

RobbingBandit · 10-11-2014 04:57PM

CiDeRmAn wrote: »

Shock Headline!

GAMESTOP CAUGHT GIVING DECENT CUSTOMER SERVICE!
STAFF MEMBER SACKED AT REVELATIONS!

GAME INSURANCE NOW TO BE OFFERED A MINIMUM OF 8 TIMES DURING TRANSACTIONS!

If you ever quit your day job you would do well in either political propaganda or PR.

ahnowbrowncow · 10-11-2014 05:12PM

CiDeRmAn wrote: »

Shock Headline!

GAMESTOP CAUGHT GIVING DECENT CUSTOMER SERVICE!
STAFF MEMBER SACKED AT REVELATIONS!

GAME INSURANCE NOW TO BE OFFERED A MINIMUM OF 8 TIMES DURING TRANSACTIONS!

Why are you so defensive of gamestop of all things? What's your vested interest?

Grayditch · 10-11-2014 05:32PM

Poor Gamestop get an awful time. You'd swear they brought it on themselves or something.

CiDeRmAn · 10-11-2014 06:52PM

ahnowbrowncow wrote: »

Why are you so defensive of gamestop of all things? What's your vested interest?

No vested interest here.
I go where the bargains are, simple as, but I have had good experiences and bad ones at every retailer I've ever used, GS is no different.
I picked up Contact for the DS in GS this morning for a fiver, the guy wanted to sell me insurance for a euro and I said no thanks..... that was it.
I am not going to go in there all defensive and wait to argue if the insurance topic is raised.
That said, I'd mention it to him if it was offered again.

And, as for my day job, it's a doozy and I only have my hobbies to keep me rocking along on an even keel.
A CNM2 in the field of ID, looking after people with challenging behaviour it's a job that could wear a guy out, if it wasn't for Bayonetta and the like

cynicaljam · 10-11-2014 08:38PM

Right so while we all have our keyboards out let me tell you someone worse than GameStop.
CeX are robbing people blind, their ENTIRE stock consists of used products. They would buy a system from you and sell it for 200+ more, then buy games from you and practically double the price and put it back on the shelf. I myself haven't bought anything over a tenner there.

But I noticed a scheme one of my friends was doing, so i thought I'd try it. Back in the day when the Collector's Edition meant something, i was gonna buy the Buccaneer Edition of Assassin's Creed IV for €19.99 while it was on sale and then sell it to CeX for €39.99, I felt like bending them over for a change. I went to do this six times in a row until I walked out with a profit, then I **** you not; I seen the staff of the Onni CeX walk in like the seven dwarfs all carrying Xbox and PlayStation copies of Assassin's Creed Buccaneer, guess who recently sold their entire stock? (GameStop, just around the corner from them.)

These clever clogs figured out my friends plan before it could be put to action and they had the audacity to sell them for a higher price even though the cheeky ****ers only paid €19.99 for them. Are you's having a laugh? Nobody screws you worse for price than CeX. Face it lads.

Last straw with Gamestop and what not

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