Virgin Media Cancellation deals

PopTarts · 07-11-2014 7:48am

Does anyone know if I send an e-mail to cancel and give my 30 day notice if they contact you again in this time and offer you a better deal or just allow the cancelation to go ahead?

Contract is up in 2 weeks and they say they can only offer me a €5 loyalty discount. I've rang on two occasions.

Also, if I give my 30 day notice, can I decide not to cancel or do I have to then go ahead with it?

Thanks.

Eire Go Brach · 07-11-2014 9:40am

PopTarts wrote: »

Does anyone know if I send an e-mail to cancel and give my 30 day notice if they contact you again in this time and offer you a better deal or just allow the cancelation to go ahead?

Contract is up in 2 weeks and they say they can only offer me a €5 loyalty discount. I've rang on two occasions.

Also, if I give my 30 day notice, can I decide not to cancel or do I have to then go ahead with it?

Thanks.

I have given my 30 day notice twice. First they rang and gave it to me for half price. Second time I had to ring with a few days left. I said I would accept the offer they gave me after looking around. Can't remember what It was. But they could not find it. So gave it to me half price again (o; that's what I have now.

But my deal is 30mb BB, middle tv package and phone. The thing is I was prepared to lose the tv package, it did not bother me. So I just kept saying I don't want it. They actually made it hard for me to get rid of it ha ha. They 30mb might be the reason I have gotten it half price twice. The only thing that I really need is unlimited BB

So my advice to you. Is give them your 30 day notice. Hopefully they will ring with an offer. Ring them with a few days left and accept there offer. If your actually prepared to lose a part of your package. Go all the way with that.

Morf · 08-11-2014 3:06am

Having the guaranteed income of a 12 month contract on their balance sheet is a plus for them (in general and for the person getting a renewal on their monthly total) or at worst the breaking of contract penalty so you're doing them a favour too.

Black_Knight · 10-11-2014 3:26pm

Rang up today about my previous quote from a week or 2 ago, and was told it is no longer valid. Quoted me a new "deal" that was €3 a month more than before.

Just sent my cancellation email.

Gongoozler · 10-11-2014 6:37pm

My housemate rang the other day and again said about cancelling, they said they'd lower it to 55 a month for 6 month, and back to 70 for the remainder. I think she thought it's a good deal, till I told reminded her they offer the same package for 53 a month to new AND existing customers.
Why do they have to make it so hard. I'm going to ring them myself this week.

kooga · 10-11-2014 9:40pm

guys pull the trigger and give your cancellation.............they will ring you

besty · 10-11-2014 11:47pm

I am out of contract since last month. On a E120 per month package and was disappointed with the reduction I was offered (E10 per month). Just served my cancellation notice so will see what that throws up...

cunnifferous · 11-11-2014 12:26am

Never accept their first offer! Or second for that matter. I had to call them at least 5 times threatening to cancel before I got a decent deal.

Sometimes you get someone who won't budge and insists that €5 off is the best they can offer but keep trying and eventually you should get a decent deal.

I got the Horizon max package eventually for €35 a month.

B.A._Baracus · 11-11-2014 2:08am

Interesting thread...
My contract just expired yesterday and was about to ring Eircom this week to get a better deal.
I am paying 95 euro a month for 50mb internet and digital tv in 2 rooms. No sky sports or anything like that. Feel it's a rip off. Got an Eircom guy call to the house a few months ago to say I could get the same from them for 66 euro. Of course... still in contract at the time so what could you do.

But really interesting reading this thread. Gonna give UPC a call tomorrow and see if they can offer me a better deal.

Black_Knight · 14-11-2014 1:02pm

So UPC rang and gave me a better deal. Works out around €53 a month average (€5 less than their best offer before I cancelled), but 1) I was at work so couldn't really discuss and 2) they did the same package im on for an average of €50 a month previously. Since then i've had a few emails/texts/calls about collecting equipment.

The waiting game continues.

chenz116 · 14-11-2014 2:38pm

Just rang UPC after seeing this forum.

I have home phone any time and broadband unlimited for €49

Im out of contract next month and said I was concidering leaving because of the offers i can get from other companies.

I was offered the next 4 months half and then back to full price, but i have to agree a new 12 month contact.

Seems ok to me €100 in my pocket

What ya think ?

gandalf · 14-11-2014 2:43pm

B.A._Baracus wrote: »

Interesting thread...
My contract just expired yesterday and was about to ring Eircom this week to get a better deal.
I am paying 95 euro a month for 50mb internet and digital tv in 2 rooms. No sky sports or anything like that. Feel it's a rip off. Got an Eircom guy call to the house a few months ago to say I could get the same from them for 66 euro. Of course... still in contract at the time so what could you do.

But really interesting reading this thread. Gonna give UPC a call tomorrow and see if they can offer me a better deal.

Make sure you do your research and have Eircoms costs at hand to quote to them. I negotiated the Horizon Max, with Anytime Phone and the top bb for €45 last March. It will be going back to full price in March so I will be initiating the process again next March. If they want to hold onto me they will gave to deal.

Never take their first offer.

kooga · 14-11-2014 2:46pm

chenz116 wrote: »

Just rang UPC after seeing this forum.

I have home phone any time and broadband unlimited for €49

Im out of contract next month and said I was concidering leaving because of the offers i can get from other companies.

I was offered the next 4 months half and then back to full price, but i have to agree a new 12 month contact.

Seems ok to me €100 in my pocket

What ya think ?

who is your tv provider?

youtube! · 14-11-2014 2:51pm

This threasd has me confused, I was with that bloody shower for 4 years never missed a payment, last year when I was out of contract they offered me half price tv for 12 months but then they claim that they sent me a letter after 7 months informing me that they were increasing prices and that my offer was no longer valid...

So as a point of principle I told them I would not be paying any extra to what we agreed verbally and that I wished to leave unless they could offer me a better deal something akin to what they offer their new customers, now considering I had BB TV and 3 extra boxes with them I reckoned they would at least offer me some kind of deal...not a bit of it...

a really shiity company with really ****ty attitudes to loyal customers, I am with SKY now and I could not be happier, up yours UPC!

chenz116 · 14-11-2014 3:26pm

kooga wrote: »

who is your tv provider?

SKY

told them i dont want UPC tv its a horrible system

Black_Knight · 14-11-2014 5:27pm

chenz116 wrote: »

Just rang UPC after seeing this forum.

I have home phone any time and broadband unlimited for €49

Im out of contract next month and said I was concidering leaving because of the offers i can get from other companies.

I was offered the next 4 months half and then back to full price, but i have to agree a new 12 month contact.

Seems ok to me €100 in my pocket

What ya think ?

They did something similar for me. Then I gave my 30 days cancelation notice. Got a phonecall the next day with a better offer.

kooga · 14-11-2014 6:28pm

chenz116 wrote: »

SKY

told them i dont want UPC tv its a horrible system

ok you need to research how much moving (in theory ) is to eircom.........ring upc back tell them you are cancelling straight up. if they ask why say moving to eircom much better deal as a NEW CUSTOMER and if no improved offer give your 31 days cancel notice...........you can change your mind anytime and they will ring u.

A Law · 14-11-2014 7:54pm

chenz116 wrote: »

Just rang UPC after seeing this forum.

I have home phone any time and broadband unlimited for €49

Im out of contract next month and said I was concidering leaving because of the offers i can get from other companies.

I was offered the next 4 months half and then back to full price, but i have to agree a new 12 month contact.

Seems ok to me €100 in my pocket

What ya think ?

Reckon u can do better. I pay 26 for that for a year but mine is 52 full price. My year is almost up on the discounts tho.

Lovelyguy · 17-11-2014 11:40am

Hi all -

I rang up there saying I was trying to get a cheaper option and was thinking of going to Eircom. I'm currently paying 73 a month, have been a customer for over 6 years and never got a special intro half price. Never missed a payment etc.

I also told them I'd no interest in the phone part of the bundle and would take the basic TV pack with reduced speed broadband once it was unlimited. Was basically told I'm in contract until 28th Jan and made no effort to try keep my business. Looking forward to leaving them now.

kooga · 17-11-2014 11:45am

Lovelyguy wrote: »

Hi all -

I rang up there saying I was trying to get a cheaper option and was thinking of going to Eircom. I'm currently paying 73 a month, have been a customer for over 6 years and never got a special intro half price. Never missed a payment etc.

I also told them I'd no interest in the phone part of the bundle and would take the basic TV pack with reduced speed broadband once it was unlimited. Was basically told I'm in contract until 28th Jan and made no effort to try keep my business. Looking forward to leaving them now.

u need to go through with it now, ring them end of december and give your 32 days notice!

whiskeyman · 17-11-2014 3:42pm

How does a UPC contract work?
I got them in 2 years ago this coming Dec.
Is it one year, then rolls / renews each year?

kooga · 17-11-2014 4:17pm

you are out of contract

Black_Knight · 17-11-2014 5:43pm

whiskeyman wrote: »

How does a UPC contract work?
I got them in 2 years ago this coming Dec.
Is it one year, then rolls / renews each year?

You were probably on a 1 year contract (there are new 18 month contracts now, but they're only recent), so after that first year, your contract is a rolling contract, month by month. If you want to cancel, ring up and tell them, get the email address, and give your 30 days notice.

Gongoozler · 19-11-2014 5:28pm

So I called UPC about cancelling. They ask why, which is ..something. I said we're out of contract and what we're being offered isn't low enough. She then explained how the deal for 53 for new customers is actually more pricey because of all the other stuff they have to pay for like a box etc.

as if that's meant to make them sound good!

They didn't offer anything lower than this ****e 55 per month for 6 months, then back to 70 for the remainder, so I said yeah still cancelling so. After 4 years, this is bollix. She gave me the email address to send our cancellation to, and said it'll be confirmed then.
Sky here we come

they don't really have a clue do they

deisediva · 19-11-2014 6:05pm

Be careful and check your bills after entering new contact.
I am with them over 15 yrs and went into new deal in August. Sept bill arrive overcharge old price which was €40 more expensive rang they said they would sort it, Oct bill same thing rang again they promised me they would sort it load of calls and they tried to tell me my new contract would start from Oct I said no way. They eventually agreed to back date to August and refund the 2 months I was overcharged.
Along comes Nov bill overcharged yet again more calls and they claiming I am not owed money. Told today I will be refunded but will not hold my breath.

To be honest at this stage I want rid of them so if I don't get refund by end of week I am cancelling and will not be paying a fee.
Have all 3(phone/tv and broadband) with them with 2 extra tv boxes have priced Sky but seems very dear will have to look into other options.

Pinkman · 19-11-2014 9:11pm

Is there generally a set % discount they start off with when you get through to the customer loyalty department or does it depend on what package you are on? I am on the 200mb Horizon Max and pay over €80 per month. Was offered an €18 reduction per month. Think I will go ahead and cancel and see if they ring back with a better offer.

Eire Go Brach · 25-11-2014 11:26am

Pinkman wrote: »

Is there generally a set % discount they start off with when you get through to the customer loyalty department or does it depend on what package you are on? I am on the 200mb Horizon Max and pay over €80 per month. Was offered an €18 reduction per month. Think I will go ahead and cancel and see if they ring back with a better offer.

Do It chance your arm. I am not sure about there criteria. I dont seem a great customer. Yet I have gotten 50% off for the last 2 years. Well this being my 2nd year. Before that I got €15 off.

Gongoozler · 25-11-2014 12:17pm

If you send the cancellation email, is that it, no going back?

rocally · 25-11-2014 4:48pm

They offered me a deal today to stay after I cancelled - Tv, Broadband and Phone (sports + setanta) €91 until Feb then €99 for 3 months and €139 after that with a horizon box - The 139 after six months is too expensive.

Nollog · 25-11-2014 6:37pm

Gongoozler wrote: »

If you send the cancellation email, is that it, no going back?

You could sign back up as a new customer.

Eire Go Brach · 28-11-2014 10:00pm

Gongoozler wrote: »

If you send the cancellation email, is that it, no going back?

No. You have to give 30 day notice. If they don't call you. Ring them on day 28 and just say you will accept the offer you have been given.
It's perfectly fine to that.
That have even rang me to take there box back 1 week into my 30 days. I told them to come back when my 30 days was up.

Gongoozler · 29-11-2014 1:04am

Eire Go Brach wrote: »

No. You have to give 30 day notice. If they don't call you. Ring them on day 28 and just say you will accept the offer you have been given.
It's perfectly fine to that.
That have even rang me to take there box back 1 week into my 30 days. I told them to come back when my 30 days was up.

Thanks. I don't think my housemate would be happy to do that, so I'm just going to leave it to her to decide what to do

lowbatt07 · 29-11-2014 3:09pm

Hi,

I got offered a package half price for 6 months on a 12 month contract. Apparently the loyalty department now only offer half price deals for 6months? Does anyone know if this is the case? Has anyone gotten a half price offer for 12 months recently?

Eire Go Brach · 01-12-2014 11:25am

lowbatt07 wrote: »

Hi,

I got offered a package half price for 6 months on a 12 month contract. Apparently the loyalty department now only offer half price deals for 6months? Does anyone know if this is the case? Has anyone gotten a half price offer for 12 months recently?

I got a half price deal back in July. Mine is a basic enough package though.
I have 30Mb BB. Middle tv package and phone. I get mine for €36 for 12 months. My only real requirement was unlimited BB data.

Sgt Pepper 64 · 01-12-2014 11:07pm

lowbatt07 wrote: »

Hi,

I got offered a package half price for 6 months on a 12 month contract. Apparently the loyalty department now only offer half price deals for 6months? Does anyone know if this is the case? Has anyone gotten a half price offer for 12 months recently?

I got the same 6 month deal, but they said new packages are coming out in feb and you can change again as the contract will end then and not in 12 months, although I didn't really understand why

Pinkman · 01-12-2014 11:28pm

Asked for the half price for 6 months deal today and was told it had expired and the half price was only for 4 months from now on. Eventually they said they would make an exception. Should have just asked for half price for the full year starting off. They said there will be a €5 increase in the package from Feb.

lowbatt07 · 02-12-2014 2:10am

Sgt Pepper 64 wrote: »

I got the same 6 month deal, but they said new packages are coming out in feb and you can change again as the contract will end then and not in 12 months, although I didn't really understand why

A price increase means they are breaking their contract terms with you and as such you can opt out of the contract , i.e. get them to give you another deal

whiteshorts · 02-12-2014 1:51pm

They said there will be a €5 increase in the package from Feb.

Guess that means there are price increases coming for all of us?

shakedown · 04-12-2014 2:57pm

I was on half price for 12 months which was about to expire. The best they offered was half price for 6 months on a 12 month contract. But she said all prices are going up in Feb with new contracts and new deals, so I signed up and will see what they can offer next month.

Everyone will be able to change/cancel/renegotiate their contract in Jan - emails about the price increase will start going out on the 7th Jan and be staggered according to your billing date.

jay0109 · 05-12-2014 5:05pm

They just confirmed to me that Sky Sports goes up to €40 in February because Sky have increased the price to them....so now you know where your money goes when your hear of Prem Lg getting a record new deal!
Offered it to me for 37e now and I asked for a 20% discount which I was told a few months ago was there for me to avail of. But they seem to be toughening up, as they said no way to the 20% now because I'm already on a discounted overall package price. So I said we'll leave it so

Time to start hopping between Sky and UPC in alternate years to bag the best discounts
Do you still need a landline for Sky?

dubrov · 05-12-2014 5:34pm

I'm amazed that Sky Sports are putting there price up given they no longer have one of the key Premiership packages.
That must be saving them millions every year.

clevtrev · 05-12-2014 5:46pm

dubrov wrote: »

I'm amazed that Sky Sports are putting there price up given they no longer have one of the key Premiership packages.
That must be saving them millions every year.

SKy and BT are paying £6.6m per match now whereas in the previous deal for Sky they were paying 4.4m. The premiership teams are the real winners out of this with an annual payment of £1billion although Im sure Sky are making a few quid too

bromley52 · 05-12-2014 6:58pm

jay0109 wrote: »

They just confirmed to me that Sky Sports goes up to €40 in February because Sky have increased the price to them....so now you know where your money goes when your hear of Prem Lg getting a record new deal!
Offered it to me for 37e now and I asked for a 20% discount which I was told a few months ago was there for me to avail of. But they seem to be toughening up, as they said no way to the 20% now because I'm already on a discounted overall package price. So I said we'll leave it so

Time to start hopping between Sky and UPC in alternate years to bag the best discounts
Do you still need a landline for Sky?

No land line required.

looder · 05-12-2014 8:52pm

bromley52 wrote: »

No land line required.

For their broadband, you do.

Black_Knight · 08-12-2014 1:12pm

I caved today. Was due to be cut off midweek so I rang them up and took their previous offer. 1/2 price for 6 month. Said the prices are going up €5 in January so I can change my contract then, but doubtful anything will be like 1/2 price for 6 month.

Not delighted, but realistically, they're own only option.

itsnotmyfault · 08-12-2014 2:21pm

dubrov wrote: »

I'm amazed that Sky Sports are putting there price up given they no longer have one of the key Premiership packages.
That must be saving them millions every year.

Strange thing is, having looked at the talk to sky forum about their price increases, it's their basic and variety prices going up and NOT sports or movies so you have question if Sky really are increasing the price of sports to upc.

P.o.p.p.y · 08-12-2014 2:28pm

Been with UPC 8 years, contract is was up yesterday so sent my cancellation notice last month, got a call two days later to collect the equipment. A week later got a call from the retention team offering me a new deal, 120mg broadband 40 extra tv channels and sky sports for 87.80 for 12 months, said I would think about it rang them the following week to accept and they said they had no idea what I was talking about and offered me 96 Euro for first six months and 126 euro thereafter. Long storey short cancelled tv with them ordered 120mg broadband for 44 a month and got half price sky sports and tv from sky for 36 Euro a month for 12 months, total price 80 Euro for 12 months. Don't think I will ever go back to UPC for tv. Terrible service always cutting off the last 5 mins of recorded shows, not recording some at all. Delighted now that they have no regard for their customers as have a much better deal with much better service now.

xpletiv · 08-12-2014 3:47pm

My 12 month broadband contract is up this month. Any idea how id go about getting cheaper broadband with them now that its expired? Ive no interested in the TV package and will not be taking anything... any tips all?

steirishrover · 17-12-2014 10:01pm

So my contract is up 16th Jan with upc and I called up today to cancel

So they offering me My basic tv, phone, broadband and all sky sports & movies for 69euro for first 6 months and after that will be 102

So if I was to get the sky deal on the groupon with broadband extra what would I be paying? UPC rep guy was trying to tell me sky broadband is slow and I be paying 30 line rental on top that sky are not telling me about...

Also he said that I'd have no itv/utv and other stations etc on the sky.. So guys is he waffling or what and is the sky offer with broadband included still be cheaper for me?

_Kaiser_ · 17-12-2014 10:57pm

steirishrover wrote: »

So my contract is up 16th Jan with upc and I called up today to cancel

So they offering me My basic tv, phone, broadband and all sky sports & movies for 69euro for first 6 months and after that will be 102

100 quid a month is nuts IMO. Netflix or similar for films would save you a fortune. Do you really need a landline phone?

Also he said that I'd have no itv/utv and other stations etc on the sky.. So guys is he waffling or what and is the sky offer with broadband included still be cheaper for me?

Only till January 1st.. then UTV Ireland launches and is already testing on Sky (will also be recordable like any other channel). He is right about the other ITV channels though but you can add these manually (no TV Guide for them though and not recordable)

Really the main advantage to Sky is a better box/user interface - UPC Horizon seems to get very mixed reviews - and more channels (of argable quality)

UPC however has the best broadband in the country

Depends what you want really

Virgin Media Cancellation deals

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