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Updating Postal Address

  • 29-10-2014 06:47PM
    #1
    DeKing
    Registered Users, Registered Users 2 Posts: 138 ✭✭


    Hi I tried updating my postal address for my current account via banking365 online the process works fine until it comes to recieving a security code to my phone. I never recieve a text. I've tried the whole process twice and nothing?


Comments

  • #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    [font=Arial, sans-serif]Hi DeKing, [/font]


    [font=Arial, sans-serif]Thank you for getting in contact with us here on Boards.ie. [/font]


    [font=Arial, sans-serif]When updating your address on a sole account through 365Online you must have your current mobile phone registered and activated to receive activation codes. [/font]


    [font=Arial, sans-serif]If you are you are still not receiving security codes to your mobile, once you have activated for this service we would ask you to: [/font]
    [font=Arial, sans-serif] [/font]
    • [font=Arial, sans-serif]Try switching your phone off and on. [/font]
    • [font=Arial, sans-serif]Make sure your mail box is not full.[/font]
    • [font=Arial, sans-serif]Ensure you have full coverage.[/font]
    • [font=Arial, sans-serif]If you are abroad make sure you have international roaming enabled. [/font]
    • [font=Arial, sans-serif]If your mobile is with a foreign provider, ensure that they will forward the text message sent from us to your handset. [/font]
    • [font=Arial, sans-serif]Have you got anti-virus or firewall which may block the text?[/font]
    • [font=Arial, sans-serif]Ensure that your phone provider allows you to receive texts from Financial Institutions.[/font]
    [*]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]If after this you are still not receiving the security codes we would ask that you call Bank of Ireland 365 on 0818 365 365 / 00353 1404 4000 and a representative will be more than happy to investigate this further for you. [/font]


    [font=Arial, sans-serif]If you do not have your mobile phone currently registered you can complete our Change of Address[/font][font=Arial, sans-serif] form and post it back to your branch. [/font]


    [font=Arial, sans-serif]We hope this helps and if we can assist you with anything else, please don't hesitate to post again. [/font]


    [font=Arial, sans-serif]Thanks, [/font]
    [font=Arial, sans-serif]Elaine [/font]

    [font=Arial, sans-serif] [/font]


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