Eircom free upgrade to efibre.

mollysusie · 2014-08-25 11:12:32

Received letter to set up appointment to get fibre as customer reward. First phone call, 15 minutes going through details , then told will call back in 2 mins to confirm technician time. receive call to dial 1901 and confirm because system crashed . Call again, go through details, this time offered discount and told, will…

25-08-2014 12:12PM

#1

mollysusie

Registered Users, Registered Users 2 Posts: 1 ✭

Join Date: August 2014

Posts: 0

Received letter to set up appointment to get fibre as customer reward. First phone call, 15 minutes going through details , then told will call back in 2 mins to confirm technician time. receive call to dial 1901 and confirm because system crashed . Call again, go through details, this time offered discount and told, will call back in 2 secs. Two hours later no call.

phone today, last chance because I did not ask for efibre but keep receiving offer by post.Go through details again because there is no record of calls, told will call back because they have to do a credit check and then it is refused.

Some customer reward after 24 years , no overdues. online looking at Sky and UPC.
Diasppointed. Is this because I pay by laser and not direct debt?

1

Comments

#2 25-08-2014 03:08PM

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

mollysusie wrote: »

Received letter to set up appointment to get fibre as customer reward. First phone call, 15 minutes going through details , then told will call back in 2 mins to confirm technician time. receive call to dial 1901 and confirm because system crashed . Call again, go through details, this time offered discount and told, will call back in 2 secs. Two hours later no call.

phone today, last chance because I did not ask for efibre but keep receiving offer by post.Go through details again because there is no record of calls, told will call back because they have to do a credit check and then it is refused.

Some customer reward after 24 years , no overdues. online looking at Sky and UPC.
Diasppointed. Is this because I pay by laser and not direct debt?

[font=Times New Roman","serif]Hi mollysusie

Direct debit is a specific condition of efibre broadband however if you would like me to look further in to this please send me a private message including your existing account and I will look in to this further.

Thanks
Al[/font]
[font=Times New Roman","serif] [/font]

0