Lumia 920 Lost Videos

shnaek · 02-07-2014 11:03am #1

Anyone have problems with lost video footage on a Nokia Lumia 920?

I took video footage at a wedding over the weekend. One video vanished completely on the phone itself. Some others wouldn't work when I cut and paste them onto my PC - they were only showing up as 5mg files, and a few seconds would play on VLC but that's it.

Very disappointing as I have a ****ty old samsung and all my videos on that came out. I was planning on giving a short vid to the bride and groom, but about half my vids didn't transfer properly to my PC.

I thought windows phone should work well with windows PC. And yes, I shouldn't have cut and paste without checking, but a 50% success rate doesn't fill me with confidence for using the phone for videos in the future.

wheresmybeaver · 02-07-2014 12:05pm

shnaek wrote: »

Anyone have problems with lost video footage on a Nokia Lumia 920?

I took video footage at a wedding over the weekend. One video vanished completely on the phone itself. Some others wouldn't work when I cut and paste them onto my PC - they were only showing up as 5mg files, and a few seconds would play on VLC but that's it.

Very disappointing as I have a ****ty old samsung and all my videos on that came out. I was planning on giving a short vid to the bride and groom, but about half my vids didn't transfer properly to my PC.

I thought windows phone should work well with windows PC. And yes, I shouldn't have cut and paste without checking, but a 50% success rate doesn't fill me with confidence for using the phone for videos in the future.

I saw this happen on an old lumia 800 when it was getting low on free space, how much free space on your lumia 920? In a worst case scenario you might have to hard reset to ensure that it records properly in future.

In the meanwhile try doing a soft reset and seeing if any videos show up afterwards. And yeah I wouldn't recommend cut and paste!

long_b · 02-07-2014 12:13pm

Don't suppose you were signed in to a Microsoft account and had AutoUpload turned on ?

shnaek · 02-07-2014 1:24pm

long_b wrote: »

Don't suppose you were signed in to a Microsoft account and had AutoUpload turned on ?

Had it turned on, but it only uploads if there's a wifi connection and there wasn't any at the wedding.

shnaek · 02-07-2014 1:25pm

wheresmybeaver wrote: »

I saw this happen on an old lumia 800 when it was getting low on free space, how much free space on your lumia 920? In a worst case scenario you might have to hard reset to ensure that it records properly in future.

In the meanwhile try doing a soft reset and seeing if any videos show up afterwards. And yeah I wouldn't recommend cut and paste!

Would have been about 8gigs free, so it should have been okay.

I'll try the soft reset. Thanks.

shnaek · 02-07-2014 3:38pm

Soft reset didn't work. I'll just have to chalk it down to bad experience and not rely on the phone again.

TBi · 03-07-2014 11:00am

Are you sure someone didn't gain access to your phone to delete an 'incriminating' video?

theothernt · 03-07-2014 2:32pm

Are you running the Windows Phone 8.1 update yet?

senordingdong · 05-07-2014 6:47am

Firmware maybe? Iirc the black update carried alot of fixes for the video camera bugs?

shnaek · 12-08-2014 4:41pm

TBi wrote: »

Are you sure someone didn't gain access to your phone to delete an 'incriminating' video?

Lol! No - that didn't happen. Got nothing incriminating on there.

theothernt wrote: »

Are you running the Windows Phone 8.1 update yet?

No - I didn't update - I decided to wait.

senordingdong wrote: »

Firmware maybe? Iirc the black update carried alot of fixes for the video camera bugs?

I have the latest firmware.

I did a search and it looks like the Nokia Camera App has caused this problem on a few occasions. It's intermittent with me, which makes the video function useless. I've missed out on lovely vids of my kids because the thing doesn't save.

What it does is save around 5,000kb of the vid (the first couple of seconds) and then the rest of the vid is missing. The vids don't even show up on the phone itself - it's only when I connect it to a PC that I can see the 5,000kb files.

I've gone back to the bog standard camera app and I am hoping that will work. I've lost so many vids now that are irreplaceable - really disappointed in the phone considering it was their flagship.

senordingdong · 13-08-2014 7:53am

Similar issue, a few months ago I noticed that whenever I recorded a video, there would be no audio on the playback.

Still can't get to the bottom of it as the only lead I had was that it might be a firmware fault but as the lads here have told me, my firmware is up to date.

shnaek · 13-08-2014 10:14am

senordingdong wrote: »

Similar issue, a few months ago I noticed that whenever I recorded a video, there would be no audio on the playback.

Still can't get to the bottom of it as the only lead I had was that it might be a firmware fault but as the lads here have told me, my firmware is up to date.

Bizarre, and very annoying - particularly with video which is often irreplaceable.

senordingdong · 13-08-2014 3:02pm

shnaek wrote: »

Bizarre, and very annoying - particularly with video which is often irreplaceable.

Exactly. Even checked one drive to see if the it was a hardware problem but alas, they had no audio eight.
Will try WPcentral.

beauf · 17-08-2014 9:10pm

shnaek wrote: »

...
I've gone back to the bog standard camera app and I am hoping that will work. I've lost so many vids now that are irreplaceable - really disappointed in the phone considering it was their flagship.

have you had the same issue with the default app?

shnaek · 18-08-2014 10:01am

beauf wrote: »

have you had the same issue with the default app?

Not so far. I've only taken a couple of short videos on it, but they've saved fine. Still not convinced until it's been working for a while.

Trouble with the default app is it doesn't focus as well as the Nokia one.

Lumia 920 Lost Videos

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