Samsung Ire Customer Service Dept

colossus-x · 29-07-2014 09:53PM #1

I am trying to contact Samsung but all my online searches only show me links/emails directed to the UK. I'd prefer a physical address and write a formal letter rather than an emal or has that gone out of fashion ? Has anyone ever delt with Samsung in Ireland or through their UK dept? I wish to contact them in regards to a TV I bought recently that I am not happy with. Thanks

athtrasna · 30-07-2014 12:42AM

Dealt with them over the phone...the key is to keep phoning until you get someone based in the UK and not their Asian call centre. You will succeed eventually. I got a 4 year old tv replaced with little problem once I got through to someone who was actually based in the UK.

colossus-x · 30-07-2014 12:47AM

athtrasna wrote: »

Dealt with them over the phone...the key is to keep phoning until you get someone based in the UK and not their Asian call centre. You will succeed eventually. I got a 4 year old tv replaced with little problem once I got through to someone who was actually based in the UK.

Wow well done. My TV is only 2 months old to your 4 years. I appreciate your advice but I did want to write to them in the first instance. I'm useless on the phone and don't think I could adequately put my case across using that method.

mickdw · 30-07-2014 12:48AM

Where did you buy it?

athtrasna · 30-07-2014 12:49AM

I think I had an email but IIRC I emailed and got a copy and paste from a script type reply which is why I took it to the phone.

ytpe2r5bxkn0c1 · 30-07-2014 07:54AM

If it's only 2 months old then you should be dealing with the retailer.

colossus-x · 30-07-2014 02:22PM

mickdw wrote: »

Where did you buy it?

Argos

colossus-x · 30-07-2014 02:33PM

Alyssa Wrong Wheat wrote: »

If it's only 2 months old then you should be dealing with the retailer.

Maybe it would be better if I described the nature of the problem. The unit is not faulty. I'm just not happy with the picture quality. I read countless very positive reviews online but it's performance to me does not match what I had read. On further investigation I found that the panel ( screen ) in my particular unit isn't a Samsung panel at all but made by a company called Optronics so it's no wonder the reviews I read online don't match my TV at all cause in essence it's a completely different telly albeit it with the same Samsung branding !

So you can see why I would want to deal directly with Samsung on this and not Argos!

Sam Mac · 30-07-2014 02:35PM

Return it to Argos stating you are not happy with the PQ and see what they say. They may let you return it, though I wouldn't hold my breath.

madfcuker · 30-07-2014 02:41PM

I had issues with a Samsung laptop and put my complaint on their Facebook page. They arranged to contact me and resolve the issue. They sorted it out quite quickly.

colossus-x · 30-07-2014 02:47PM

madfcuker wrote: »

I had issues with a Samsung laptop and put my complaint on their Facebook page. They arranged to contact me and resolve the issue. They sorted it out quite quickly.

That's an idea. Worth a try , thanks.

Samsung Ire Customer Service Dept

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