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YouTube Buffering and general performance of eFibre

  • 22-07-2014 11:23AM
    #1
    beanzoo
    Registered Users, Registered Users 2 Posts: 39 ✭


    Hello

    We have been an eircom customer for a bit and yesterday because it is the same cost as our original package upgraded to efibre.

    Installation went fine but unfortunately we are just a bit to far form the connection and speed is only 18mb/s compared to the 13mb/s  we already had which is a bit disappointing but at least upload has increased form 0.8 to 4 ish.

    Anyway  the problem I am having is with youtube which at this speed I should be able to play at 1440p but even at 1080p I am getting poor loading and buffering especially at the start of the videos which was not happening before so is there any settings I can play with to improve this 

    Thanks Bean


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    beanzoo wrote: »
    Hello

    We have been an eircom customer for a bit and yesterday because it is the same cost as our original package upgraded to efibre.

    Installation went fine but unfortunately we are just a bit to far form the connection and speed is only 18mb/s compared to the 13mb/s  we already had which is a bit disappointing but at least upload has increased form 0.8 to 4 ish.

    Anyway  the problem I am having is with youtube which at this speed I should be able to play at 1440p but even at 1080p I am getting poor loading and buffering especially at the start of the videos which was not happening before so is there any settings I can play with to improve this 

    Thanks Bean

    [font=Times New Roman","serif]Hi beanzoo

    Yes, the youtube issue should definitely not be occurring - there should be no buffering at all. The best advice I will be able to offer is to get in touch with technical support right away. They can be contacted on 1890260260 or via webchat here [/font]    http://www.eircom.net/about/contact/

    Thanks
    Al


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