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SKY TV reactivated my account without my consent.

  • 04-07-2014 09:41AM
    #1
    FutureGuy
    Moderators, Computer Games Moderators Posts: 15,264 Mod ✭✭✭✭


    Absolutely fcuking livid this morning. A few days ago, Sky called me to see if I'd be interested in returning for 9 months free. I said I may consider it but I would need to have an engineer call out because we have issues receiving a number of our channels.

    I told the rep that I might consider it pending a call out from an engineer to see if the issue coule be resolved. I told them I did not want an engineer call out until I locate my Sky card and the rep said ok.

    Out of the blue a couple of days later, I received a text saying that your engineer would be out at a certain time that day (I was working and there was no way I could meet). I rang the engineer and explained the situation and he said this wasn' the first time this has happened.

    This morning I receive a letter thanking me for rejoining Sky! When I ring, I have to wait 12 minutes and that costs about 4 euro.

    Surely, they cannot legally sign me to a contract when I do not consent?


Comments

  • #2
    wmpdd3
    Registered Users, Registered Users 2 Posts: 9,626 ✭✭✭wmpdd3


    sound like an over zealous sales person.

    make a formal complaint through their website, give time the call etc.

    also call your bank and make sure the d d is.cancelled, sky can activate one based previous instructions.

    I made a complaint online and I was called by a senior service something or other who sorted the issue quickly.


  • #3
    PeteK*
    Registered Users, Registered Users 2 Posts: 1,009 ✭✭✭PeteK*


    FutureGuy wrote: »
    This morning I receive a letter thanking me for rejoining Sky! When I ring, I have to wait 12 minutes and that costs about 4 euro.
    What number did you call?
    Any time I've ever called Sky, I pressed **00##.. someone would answer within seconds, no exaggeration!
    I often do it when on hold with companies.


  • #4
    Slippin Jimmy
    Registered Users, Registered Users 2 Posts: 6,030 ✭✭✭Slippin Jimmy


    FutureGuy wrote: »

    Surely, they cannot legally sign me to a contract when I do not consent?

    Usually when you "rejoin" sky there is no contract as such, just need to give 31 days notice when cancelling.


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