Are Trailfinders worth it?

Narsil · 2014-06-26 14:14:15

Thinking of booking a multi trip holiday to Peru and Brazil through Trailfinders and I was just wondering if anyone has any opinions either way about them? Can they help if a flight is cancelled etc or are they simply just a middle man with very little power to help if something goes wrong?

26-06-2014 03:14PM

#1

Narsil

Registered Users, Registered Users 2 Posts: 220 ✭✭

Join Date: May 2009

Posts: 209

Thinking of booking a multi trip holiday to Peru and Brazil through Trailfinders and I was just wondering if anyone has any opinions either way about them? Can they help if a flight is cancelled etc or are they simply just a middle man with very little power to help if something goes wrong?

0

Comments

#2 26-06-2014 03:24PM

Bannerman7

Registered Users, Registered Users 2 Posts: 220 ✭✭

Join Date: May 2011

Posts: 216

I use Trailfinders for all our hols & have been lucky that nothing has ever gone wrong apart from flight delays. A few times we missed connecting flights but airline involved sorted this out.
Would recommend you ask them yourself as you need to know this information from the horse's mouth.

0
#3 27-06-2014 07:59PM

geecee

Registered Users, Registered Users 2 Posts: 962 ✭✭✭

Join Date: October 2003

Posts: 876

if its a small price difference between them and ebookers for same itinerary I would always recommend Trailfinders...

I was caught in Thailand during a Coup, a lost passport incident, the Tsunami and the Ash cloud
(unlucky i know!)

It was so much easier on 2 of those occasions to be able to call TF and get through to a person for clarification on flight situation etc - than dealing with an outsourced call center with the likes of ebookers/expedia.

The TF people can help you when you are in trouble... don't expect anything similar from ebookers/expedia etc

0
#4 27-06-2014 08:05PM

geecee

Registered Users, Registered Users 2 Posts: 962 ✭✭✭

Join Date: October 2003

Posts: 876

geecee wrote: »

The TF people can help you when you are in trouble... don't expect anything similar from ebookers/expedia etc

Another example of TFs excellent customer service here:

http://www.boards.ie/vbulletin/showthread.php?t=2057237054

0
#5 27-06-2014 10:00PM

comongethappy

Registered Users, Registered Users 2 Posts: 2,756 ✭✭✭

Join Date: August 2007

Posts: 2727

I've looked at trailfinders for ideas & pointers & then go and plan an itinerary myself, usually for less.

I see them as a good starting point to gain inspiration.

0