Eircom F1000 locks up on speedtest every time (on upload test)

onefinemorning · 2014-06-07 14:13:22

Hi I just wonder am I unlucky or have others had the same issue. New VDSL broadband works well but F1000 modem needs to be rebooted every few days. Now I just found out that the Eircom F1000 locks up on speedtest every time (on the upload test) and needs to be rebooted. Alos a problem sending gmail files (again on upload).…

07-06-2014 03:13PM

#1

onefinemorning

Registered Users, Registered Users 2 Posts: 52 ✭✭

Join Date: December 2009

Posts: 45

Hi

I just wonder am I unlucky or have others had the same issue. New VDSL broadband works well but F1000 modem needs to be rebooted every few days.

Now I just found out that the Eircom F1000 locks up on speedtest every time (on the upload test) and needs to be rebooted. Alos a problem sending gmail files (again on upload).

So download seems to be ok on the modem but upload kills it.

Any others have the same issue??

0

Comments

#2 09-06-2014 12:46PM

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

onefinemorning wrote: »

Hi

I just wonder am I unlucky or have others had the same issue. New VDSL broadband works well but F1000 modem needs to be rebooted every few days.

Now I just found out that the Eircom F1000 locks up on speedtest every time (on the upload test) and needs to be rebooted. Alos a problem sending gmail files (again on upload).

So download seems to be ok on the modem but upload kills it.

Any others have the same issue??

[font=Times New Roman","serif]Hi onefinemorning

This does seem very odd and definitely should not be happening. It's best to contact efibre support on 1890260260 or via web chat here: [/font]http://www.eircom.net/about/contact/ for assistance with resolving this issue.

Thanks
Al

0
#3 10-06-2014 08:34PM

onefinemorning

Registered Users, Registered Users 2 Posts: 52 ✭✭

Join Date: December 2009

Posts: 45

So I spent a wonderful 30 mins of my lunch break listening to the wonderful Eircom hold music to be at last connected to a so called Eircom customer rep - who had no idea how to fix the problem. I may as well have been talking to my daughters pet rabbit.

However.. I did use the webchat support service this evening and to my pleasant surprise the person at the other end actually seemed to know something about modems and eFibre (shock horror).

Apparently I may have received a dodgy F 1000 modem so a new one on the way. - time will tell

0
#4 11-06-2014 10:57AM

eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

onefinemorning wrote: »

So I spent a wonderful 30 mins of my lunch break listening to the wonderful Eircom hold music to be at last connected to a so called Eircom customer rep - who had no idea how to fix the problem. I may as well have been talking to my daughters pet rabbit.

However.. I did use the webchat support service this evening and to my pleasant surprise the person at the other end actually seemed to know something about modems and eFibre (shock horror).

Apparently I may have received a dodgy F 1000 modem so a new one on the way. - time will tell

Hi onefinemorning

Apologies for the disappointing service from the centre but I'm glad you got help from web chat. Hope the issues resolves shortly.

Thanks
Al

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