Aldi customer service

Gar1173 · 10-05-2014 02:04PM #1

I reported a fault with my drill 17/04. I got a ref number and forwarded email with scan of my receipt as requested... I have not received any response as to what they are going to do about it... I have emailed a seconnd tym and still no response... Not happy with this...

skelligs · 10-05-2014 03:13PM

why didn't you go back to the store you bought it from and get it swapped/refunded immediately. Normally Aldi (and Lidl) are extremely good on returns.
Also, we've had easter holiday and May holiday in past 3 weeks and normally you would allow for up to 28 days which is standard.

Also how about ringing them? - You can imagine the number of emails they can get including tons of spam, so an email can get lost very easiloy especially if sent at a weekend - best time to send emails to companies is between 10am and 12noon as that's when the lowest amount of spam mails arrive.

ytpe2r5bxkn0c1 · 10-05-2014 03:19PM

Just bring it back to where you bought it. They have always refunded on the spot for me.

Gar1173 · 13-05-2014 03:53PM

It was over a month so i couldn't bring it back to the store... I told to contact the supplier and did provide what i was asked to provide...

wmpdd3 · 13-05-2014 05:35PM

try another aldi store, do you have the receipt,

foggy_lad · 13-05-2014 08:05PM

Gar1173 wrote: »

It was over a month so i couldn't bring it back to the store... I told to contact the supplier and did provide what i was asked to provide...

Your contract is with the store and nobody else! The store MUST either repair replace or refund.

Aldi customer service

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