Improvements at Ryanair

bikeman1 · 15-04-2014 11:16PM

I notice that this evening's last flights to BHX STN & BRS with Ryanair have all departed DUB approx 30 mins late.

I have noticed this more recently. Is it a result of the new baggage and seating policy which is delaying the departure of flights?

The last Ryanair flight I did it seemed to take an age to get everyone on unlike before.

Interesting observation or just a coincidence?

Jhcx · 15-04-2014 11:24PM

FR flights always leave late imo but somehow land on time or before time. flight dpearts 09.20 arrive 10:50
eg Gate closes at 09:10 i arrive no plane. 09:30 plane arrives to gate. everyone boarded plane departs 09.45 walla lgw on time. ok not exact figures but but the plane is never there when the gate closes. So our these flights actually on time or really late but covered up to make them look false

fr336 · 15-04-2014 11:28PM

Jhcx wrote: »

FR flights always leave late imo but somehow land on time or before time. flight dpearts 09.20 arrive 10:50
eg Gate closes at 09:10 i arrive no plane. 09:30 plane arrives to gate. everyone boarded plane departs 09.45 walla lgw on time. ok not exact figures but but the plane is never there when the gate closes. So our these flights actually on time or really late but covered up to make them look false

They overestimate flight duration.

billie1b · 15-04-2014 11:45PM

fr336 wrote: »

They overestimate flight duration.

There's only a 5 minute time difference between FR and EI's flight times for LGW

billie1b · 15-04-2014 11:47PM

Jhcx wrote: »

FR flights always leave late imo but somehow land on time or before time. flight dpearts 09.20 arrive 10:50
eg Gate closes at 09:10 i arrive no plane. 09:30 plane arrives to gate. everyone boarded plane departs 09.45 walla lgw on time. ok not exact figures but but the plane is never there when the gate closes. So our these flights actually on time or really late but covered up to make them look false

Gate closing time and time of departure are totally different things.

Jack1985 · 15-04-2014 11:52PM

Rule of thumb is add 15 minutes to the flight duration time during scheduling where applicable;

A flight from ORK to PMI has an airborne time of 2hrs 14mins but is scheduled for 2hrs 30mins to account for taxiing and generally this acts as 15 minute buffer zone as the en-route time is less than 2hrs on occasion.

fr336 · 15-04-2014 11:53PM

billie1b wrote: »

There's only a 5 minute time difference between FR and EI's flight times for LGW

I've seen it all over the place on other flights. I always just assumed that's what they did, and what would be the problem with that?

billie1b · 15-04-2014 11:54PM

Jack1985 wrote: »

Rule of thumb is add 15 minutes to the flight duration time during scheduling where applicable;

A flight from ORK to PMI has an airborne time of 2hrs 14mins but is scheduled for 2hrs 30mins to account for taxiing and generally it acts as 15 minute buffer zone as the en-route sometimes is less than 2hrs.

Depends on which airport, DUB has a taxi allowance of ten minutes added, MAD has 15, so in total its 25 minutes

Jack1985 · 15-04-2014 11:54PM

I've seen it all over the place on other flights. I always just assumed that's what they did, and what would be the problem with that?

They do, and when they changed the CI from 30 to 6, they increased block to block times throughout the network. There's nothing wrong with it, everyone wants to be on-time!

Depends on which airport, DUB has a taxi allowance of ten minutes added, MAD has 15, so in total its 25 minutes

Yeah hence the word ''applicable''...

billie1b · 15-04-2014 11:56PM

fr336 wrote: »

I've seen it all over the place on other flights. I always just assumed that's what they did, and what would be the problem with that?

There's no problem, it just depends on which airport it is, they have to include taxi times on it. You may have a taxi allowance of 15 minutes but get lucky and taxi to the RWY in 5 minutes, so if your flight leaves 15 minutes late, you've just made up 10 minutes already. All airlines over compensate for it

billie1b · 15-04-2014 11:59PM

Jack1985 wrote: »

They do, and when they changed the CI from 30 to 6, they increased block to block times throughout the network. There's nothing wrong with it, everyone wants to be on-time!

Yeah hence the word ''applicable''...

Relax Jack, don't be so defensive, you don't have to know everything, you can learn things here also.

Jack1985 · 16-04-2014 03:03AM

Relax Jack, don't be so defensive

Contradiction of the century.

bikeman1 · 16-04-2014 11:43AM

So back to my question last night. Are the new policies introduced by Ryanair having a knock on in punctuality?

Will they have to lengthen their 25 minute turn arounds?

If you are on the 4th flight of a 4 flight job will it be more likely later now than before?

billie1b · 16-04-2014 11:47AM

bikeman1 wrote: »

So back to my question last night. Are the new policies introduced by Ryanair having a knock on in punctuality?

Will they have to lengthen their 25 minute turn arounds?

If you are on the 4th flight of a 4 flight job will it be more likely later now than before?

No, they still operate 25 minute turnarounds

Arequipa · 16-04-2014 03:49PM

Hi! I just returned from a European trip with Ryanair.
I was pleasantly surprised:
-online check in fine
-bag drop in T1 Dublin, smooth & efficient
-outbound flight experience was good: comfortable, good service from cabincrew.
-return flight was good: i was last in plane and so air hostess allowed me to take seat 1A= lots of legroom.
-food and drink onboard was good..
-landed on time & just a delay waiting for my checked bag, but wouldnt blame Ryanair..

Only negative feedback was:
-longish wait/queue to drop bag in foreign airport.
-dont like the way, on boarding, you go through & wait in line before actually boarding the aircraft...

-think the website is better.
-like the fact that the interior of the 737's are not plastered with advertisments lile before..

So my question is;

Is the Ryanair product and customer experience now on a par with Aer Lingus on the European routes?

Thanks a mil

A

Zyox · 16-04-2014 04:05PM

Sounds like a wonderful question for those delightful people in the Travel forum.

christy c · 16-04-2014 05:41PM

Zyox wrote: »

Sounds like a wonderful question for those delightful people in the Travel forum.

Yes but we love a good Ryanair v Aer Lingus thread every once in a while

lord lucan · 16-04-2014 09:03PM

Or even better it'll fit nicely into the existing 'Improvements at Ryanair' thread.

Spanish Eyes · 17-04-2014 06:37PM

AL has more legroom on the Airbus anyway. That's the only difference I can see. And you can recline your seat on AL which I hate. Transatlantic allowed though!

So there.

fr336 · 18-04-2014 07:39AM

One thing I don't like about the new website is the live flight info doesn't seem to give details anymore on the nature of a delay.

murphaph · 18-04-2014 08:14AM

Spanish Eyes wrote: »

AL has more legroom on the Airbus anyway. That's the only difference I can see. And you can recline your seat on AL which I hate. Transatlantic allowed though!

So there.

Yep the non reclining seats on short haul are a plus point for me too. EI should follow FR's lead there.

Jack1985 · 18-04-2014 01:23PM

Being reported bookings are down at Ryanair, because the new website developer never repaired old links into new redirects - So 90% of google searches are producing invalid pages turning away customers. Surprised they would forget something so vital especially as google recommends it to all website re-developers.

IngazZagni · 18-04-2014 03:22PM

Jack1985 wrote: »

Being reported bookings are down at Ryanair, because the new website developer never repaired old links into new redirects - So 90% of google searches are producing invalid pages turning away customers. Surprised they would forget something so vital especially as google recommends it to all website re-developers.

It's not being reported anywhere. What's being reported is that Ryanair have had a drop in rankings on google search terms as many old links are now giving a 404 error page. So for example if you were to search for "cheap flights to Spain" Ryanair would have dropped down the rankings on the google search pages. These things are constantly updated however so next week they could be right back up there. It's interesting this happened though as the new marketing officer at Ryanair was criticised in his previous job for allowing a temporary 15% drop in web traffic after money supermarket updated their website. Even the Guardian newspaper which reported this news admitted they suffered a similar temporary drop in traffic after their website update.

Jack1985 · 18-04-2014 07:01PM

It's not being reported anywhere. What's being reported

Wha?

“They’ve screwed up big time,” said Sam Silverwood-Cope of Intelligent Positioning, a web analytics company. “There’s going to be a hell of a lot of traffic that they’re missing.”
Maintaining prominent positions on the first page of Google search results is vital for many online businesses. Moneysupermarket.com, the price comparison site, suffered a double-digit share price decline last July after it lost its leading positions in the results rankings for certain key search terms.
When Ryanair restructured its website in March and April, it created a new set of web page addresses, or URLs, but failed to correctly redirect the old pages. This resulted in Google seeing the defunct pages, and awarding a lower ranking.

billie1b · 18-04-2014 07:13PM

Jack1985 wrote: »

Wha?

He's basically saying that there has been no reports that bookings are down, just that its getting a lower ranking from google, nobody can report if bookings are effected yet as there is no figures to suggest such

Jack1985 · 18-04-2014 07:18PM

Sorry lads.. Don't know why I said bookings were down meant web traffic!:o

CelticRambler · 27-04-2014 05:45PM

Seriously, how many people really need to search on Google for "cheap flights" to wherever, instead of just typing "ryanair.[anything]" into their browser? I live amongst a population, 95% of whom have never set foot in an airport, let along got on board an aircraft and even they know Ryanair flies "everywhere" in Europe.

fr336 · 30-04-2014 02:46PM

Now if you're a Daily Mail reader you'd be wondering why they didn't pay him...:pac:

A Dub in Glasgo · 30-04-2014 07:07PM

My 15 year old son wants to be a pilot. On our recent trip to Dublin a few weeks ago, my wife asked the Ryanair stewardess if my son could see the cockpit and to my great surprise they agreed and the Captain let him sit in his seat whilst he chatted with my son about being a pilot. Meanwhile the stewardess took a couple of photos with our camera. I was very impressed and was not expecting that level of engagement

Jamie2k9 · 30-04-2014 09:27PM

A Dub in Glasgo wrote: »

My 15 year old son wants to be a pilot. On our recent trip to Dublin a few weeks ago, my wife asked the Ryanair stewardess if my son could see the cockpit and to my great surprise they agreed and the Captain let him sit in his seat whilst he chatted with my son about being a pilot. Meanwhile the stewardess took a couple of photos with our camera. I was very impressed and was not expecting that level of engagement

Believe it not most airlines would do the same, noting special to Ryanair!

In general Ryanair's customer service wasn't bad from a staff level it was the charges for baggage, mistakes (passenger ones) and selling in you face on-board that were the problems, something which the staff had no control over.

Improvements at Ryanair

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