Mister-auto.ie

mfceiling · 04-06-2012 08:11PM #1

Hi lads,

Anyone used them before?

Great prices for what I'm looking at.

Fuel filter for the van is €32 plus vat in the local motor factors....here it's €14.

Worth a shot?

rebel.ranter · 04-06-2012 08:29PM

I used them to buy shocks for a friend's Mazda 323F, the delivery was only €1 when I ordered, couldn't believe it! The stuff comes from France, it only took 3 days to arrive.
The items were exactly as described. So a thumbs up from me (except that it is sending business out of the country).

mickdw · 04-06-2012 08:50PM

Prices seem good. I priced OE discs and pads and they were well cheaper than local factors
Be careful of brand you are buying though as you may not be comparing like with like.

mgbgt1978 · 04-06-2012 08:53PM

Used them to get a wishbone for my picasso...€120 on micksgarage.ie...€56 with this lot.
As said took 3 days to deliver, rather than next day with micksgarage, but I think the wait was worth the extra delivery time.:)

pa990 · 04-06-2012 10:06PM

+1
Used them when postage was €1

Faultless

bf · 04-06-2012 10:52PM

Used them before no problems & ordered more stuff today, no complaints.

George Dalton · 04-06-2012 11:34PM

I use them the odd time for certain parts. As above you need to be careful with the brand of parts to make sure you are comparing like with like.

Hal1 · 04-06-2012 11:35PM

I have used them and it wasn't good. Parts were missing, box was damaged poorly packaged. It took a 4 weeks from the time of order for them to be delivered. Maybe it was a once off since others have had a good service from them.

Yawns · 05-06-2012 01:59AM

I used them. Delivery is painfully slow. A week to deliver. Missing half my items.

The customer care team is good and they did refund what I was missing when it appeared there was none in stock. However 2 weeks waiting on the replacement to be shipped out. My main gripe is it seems that Fedex is the slowest courier they use. When they shipped a second item out to me the used TNT and even tho it was sent 2 days after the first, it arrived before Fedex did.

woodseb · 05-06-2012 08:42AM

bought some wipers off them and the website said it would fit my car - but it didn't

they refunded me in the end and didn't require me to send them back so now have a spare set of wipers, just have to buy the car it fits now:)

don't think i'd use them again

MrFrisp · 05-06-2012 12:09PM

I just got My car serviced last friday,and so I compared the prices.

The difference between the prices from my local motor factor,and mister-auto was only about €3.00. (Oil,Air,Fuel filters)

But if I was to add in the delivery charge,it would have been about €10.00 dearer.

.

boomslang · 12-06-2012 12:45PM

I ordered last Thursday the shipment showed dispatched on Friday and initiated on FedEx tracking. Same on Monday so I contacted them. Seems it didn't actually ship. I was advised it was their fault and they would rectify. I kinda expected it to ship that day considering it was their error. Still waiting for it to ship. I'm hoping this is just a blip but I doubt I'll be using them again as the 48hr delivery claim for me isn't!

Not too impressed so far

.:update:.
Worryingly it's looking like the second attempt is now having the same issue, if so I think I'll ask for a refund.
Now it seems the original order they said had not been shipped has and the current so mow it looks like I'll end up with two lots lol

mickdw · 16-06-2012 10:18AM

I ordered stuff on the 12th. Just looked at the tracker there. Originated in France. Routed through Paris and was last scanned in Dublin. Will probably get the stuff Monday. 48 hour delivery is impossible considering it shown as economy international service with fedex. Must complain.

nympho · 16-06-2012 11:15AM

I bought a fuel filter and wipers, got here in 3 days and was a very good service. Will buy again.

mickdw · 18-06-2012 02:14PM

Update:

Order of front discs and pads arrived however only one disc arrived despite the order clearly being for a '2 wheel set' of discs.
I rang them and of course it was someone with a foreign accent. Anyway, was told they will get the 2nd disc sent out as it was an error. This is turning into a bit of a disaster. Id say at best it will be next monday all going well and this after having ordered on the 12th or so.
Wont use them again although for the genuine stuff, they were well priced.

Mar4ix · 18-06-2012 02:22PM

mickdw wrote: »

Update:

.....
I rang them and of course it was someone with a foreign accent. ........................

Company based in France, so no wonder there was foreign accent. Errors do happen. used myself them before, took week or so for delivery... dont know why... priced well, but long delivery time.

Hal1 · 18-06-2012 02:33PM

Yeah, I taught they had a poo service. I'd get a delivery sooner from China... :rolleyes:

boomslang · 18-06-2012 03:16PM

In the end I got the origional order they said had not dispatched and had to refuse the second that got dispatched to replace the first.
To be fair their customer service is on the ball. But the 48 hr delivery claim is a little ambitious

Yawns · 18-06-2012 03:35PM

Yeah their delivery service is appalling to be honest. The customer care is great and they can refund etc straight away but it's terrible that it's a common thing they have to do.

If you read the terms and conditions closely they will actually say 48 hours dispatch for delivery which is just very wrong when they have the big ad saying delivery 48 hours.

abc2000 · 29-06-2012 10:34AM

Why are they asking for copy of passport and utility bill.
This combined with the credit card info is a bit too much information.
In the UK forums have more negative then positive reviews of Mister auto.
Are all parts they deliver genuine.
Thanks

mickdw · 29-06-2012 11:34AM

abc2000 wrote: »

Why are they asking for copy of passport and utility bill.
This combined with the credit card info is a bit too much information.
In the UK forums have more negative then positive reviews of Mister auto.
Are all parts they deliver genuine.
Thanks

Are you sure you are not being scammed by a 3rd party?

I finally got my complete order after about 2 weeks. I now have 3 brake discs instead of the 2 ordered.

Gumbo · 29-06-2012 12:36PM

Ordered a Micro Filter for the other halves E90 on Wed (27th). Shipped yesterday (28th) and current UPS tracking states it departed France at 6am this morning. Due for delivery on Tuesday (3rd).

Activated Carbon Micro Filter (Cabin Filter) from BMW is €62. Got it from Mr. Aute for €24. Dont mind waiting the extra few days as its not an essential item.

will update if any errors or delivery problems, or indeed if it arrives on time.

abc2000 · 29-06-2012 05:01PM

Hello,
Any one being asked on registration to send them copy of pasport and utility bill?
Or just standart registration for address and payment by paypal?
Thanks

clakell · 24-08-2012 11:55AM

Yes, was asked to provide utility bill and passport for id purposes. Has anyone actually supplied these & was everything ok afterwards? Thanks

Yawns · 24-08-2012 12:22PM

I wasn't asked for ID or bill when registering. If asked I would not provide it to be honest. I'd simply order elsewhere.

clakell · 24-08-2012 12:31PM

It was after I had already ordered and paid that I was asked to provide the details. They said they would despatch the order after they receive & verify the details provided. I sent them anyway & now am a bit worried about it. That's why I was wondering if anyone else had provided them too.

PauloMN · 24-08-2012 12:42PM

A car parts supplier looking for a utility bill and copy of passport? :eek: Sounds well dodgy to me. They have an office address listed of 44 Upper Mount Street, Dublin 2, but no landline. I presume the office is not really an office, rather an address they just use to get a .ie website.

abc2000 · 25-08-2012 11:32AM

This is my experience with them so far:
When I questioned them via the phone why copy of passport when paying by paypal,they said-OK if the order is not more than 300 euro.
I placed my order- prices good-~40 percent cheaper.
What I got:
-timing belt kit-the box looked like being open in the corner carefully- inside the belt it self was an used one ,good looking but definitelly used,the mounting screw was missing the plastic insert in the box with broken piece missing-looked assembled from left overs.
-water pump-ordered new got - reconditioned-
-HV coil-new and working fine
-Filters -OK
I took pictures and disputed the order with them.
Got a full refund for the 2 dodgy parts.
Now it leaves the question-dodgy dealer that sends stuf and if it goes trough ,if not refund.
Option 2 some one ordered the kit replaced the parts and returned it,but 2 parts at the same time???
Positive is the low cost of shipping ,regardless of items ordered.
Pay via paypal thee is the option to dispute via paypal and they are quite effective in this.
Lets hear other peoples experiences with Mister auto.
They are french company ,if you read the terms and conditions you will see the detils, the policy for faut during waranty is dodgy also.

zarquon · 01-04-2014 07:21PM

mickdw wrote: »

Update:

Order of front discs and pads arrived however only one disc arrived despite the order clearly being for a '2 wheel set' of discs.
I rang them and of course it was someone with a foreign accent. Anyway, was told they will get the 2nd disc sent out as it was an error. This is turning into a bit of a disaster. Id say at best it will be next monday all going well and this after having ordered on the 12th or so.
Wont use them again although for the genuine stuff, they were well priced.

Sorry to resurrect this, but bloody hell!, they did the exact same thing to me. Have sent an email now but i imagine i will have to follow up with a phone call. Is it difficult to get them to sort out missing items?

blade1 · 01-04-2014 07:29PM

I use them a bit so I'll just say always email them before you order to make sure they have the part you ordered.
They'll send you out cheaper parts if they don't have the ones you want.

If I wanted the cheaper ones I would have ordered them in the first place.

zarquon · 01-04-2014 07:40PM

blade1 wrote: »

I use them a bit so I'll just say always email them before you order to make sure the part you ordered.
They'll send you out cheaper parts if they don't have the ones you want.

If I wanted the cheaper ones I would have ordered them in the first place.

They already changed my order without approval by swapping out for cheaper filters than what i ordered. Every box was open and some were pretty torn up. I was annoyed with the filter changes. I can live with that though but what i can't live with is one disc when i need 2 and the description clearly said a set of 2.

Caveat emptor - there is a reason they are cheap!

Mister-auto.ie

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