NCB letter lost in post

pavelpro · 2014-03-24 20:52:35

Insurance sent me a letter with renewal and NCB prove, but i never received it and it looks that it was lost in post. I call them and they are asking for 25E for an issue of copy of NCB. What are my options here?

24-03-2014 09:52PM

#1

pavelpro

Registered Users, Registered Users 2 Posts: 151 ✭✭

Join Date: July 2006

Posts: 124

Insurance sent me a letter with renewal and NCB prove, but i never received it and it looks that it was lost in post. I call them and they are asking for 25E for an issue of copy of NCB. What are my options here?

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Comments

#2 24-03-2014 10:05PM

toyotaavensis

Registered Users, Registered Users 2 Posts: 1,331 ✭✭✭

Join Date: September 2013

Posts: 1305

Tell them that they can send it out again or the insurance ombudsman will make them. They are required to give you your certificate of no claims bonus when your policy expires as to charge you for it makes competition in the market harder.

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#3 24-03-2014 10:06PM

wotzgoingon

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You have no option but to pay it. It's not too bad a price either.

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#4 24-03-2014 10:32PM

d1234

Registered Users, Registered Users 2 Posts: 594 ✭✭✭

Join Date: June 2013

Posts: 530

Ask them for their certificate of postage or other evidence and then ask them politely to send it on to you free of charge if they cannot provide that.

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#5 24-03-2014 10:49PM

goz83

Closed Accounts Posts: 6,778 ✭✭✭

Join Date: August 2007

Posts: 6411

Just ring and say you never received your renewal letter. You'll be chatting to someone else. If you get the same guff, then use suggestion from first respondent.

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