Damaged IKEA product

Kent Brockman · 04-03-2014 04:11PM #1

I recently purchased 2 flat packs from Ikea. When I got home I discovered that one section of one unit was water damaged and cannot be used.
I know from their website they will have no problem replacing it if I return it to the store.
However, my issue is I live 70 miles from the store and it will take about a 3hr round trip plus diesel, plus time off work (self employed).
Before I contact them, I'm wondering what my options/consumer rights are on this.

Can I reasonably expect them to collect the damaged one?

Thanks...

Nody · 04-03-2014 04:26PM

Consumer rights are quite clear; you need to bring it to the store as it's not the store's fault if you drove them somewhere else.

As for other options; do you know someone who're doing work up towards Dublin that could do the switch for you?

D3PO · 04-03-2014 05:05PM

you took them 70 miles from the store so thats your problem. You want it sorted you bring it back to the shop

L1011 · 04-03-2014 05:06PM

You can't expect them to do anything other than replace it in-store, but I would suggest calling them and asking nicely *will* they do anything. They do have a delivery fleet with a set set of rounds around the country, for instance. You might get lucky but it'd be entirely voluntary on their part.

Kent Brockman · 04-03-2014 05:20PM

Thanks for the replies. I have 90 days to return it which gives me time to organise something.

slimjimmc · 04-03-2014 06:23PM

Kent Brockman wrote: »

Thanks for the replies. I have 90 days to return it which gives me time to organise something.

Your statutory consumer rights place a responsibility on you to report any issues promptly as soon as they become apparent so make sure you report the damage to them immediately rather than wait a couple of months until you walk into the store. It also reduces any suspicion that the damage was cause by you.

FutureGuy · 06-03-2014 03:13PM

Wooooahhhh there a second.

I had an issue with an item I bought there - one of the chest of drawers flatpacks had a piece screwed on the wrong way. They dropped a replacement side panel straight to my door.

Ring them and tell them the story.

quenching · 19-03-2014 01:13PM

FutureGuy wrote: »

Wooooahhhh there a second.

I had an issue with an item I bought there - one of the chest of drawers flatpacks had a piece screwed on the wrong way. They dropped a replacement side panel straight to my door.

Ring them and tell them the story.

Same here, chest of drawers had the wrong piece in the pack, a quick phone call and they sent out a replacement part, very helpful company to deal with in general.

Damaged IKEA product

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