Worst customer complaint ever you've ever heard

EazyD · 05-02-2014 12:40PM

Customer came in with cheap own brand milk(well within use by date) and asked could she change it for "slim". Co-worker had served her only 5mins previous and seal was still intact so wasn't much of an issue. She proceeded to take branded Avonmore(which is considerably more expensive) and then got arsey when I mentioned she'd have to pay difference. Cheapskate eejits are plentiful these days!!

Mink · 05-02-2014 12:53PM

krudler wrote: »

Self entitled oul wans, worst people in the world to deal with, always a doctors or solictors wife too, and will tell you this multiple times as you deal with them. or describe themselves as "well respected" usually meaning they're an interfering oul bat who knows everyone's business.

They are the worst. I had a customer lodge a formal complaint because we didn't put the title Dr. on her invoice and only included the first half of her double barrel surname.

Fair enough re the surname but to lodge a formal complaint, most normal people just make a call to request it be included. Also there is no need for the title of Dr. to be on an invoice for home improvements just done, it has nothing to do with her profession.

keeponhurling · 05-02-2014 01:10PM

When I worked in a petrol station, I had people complaining about the price of petrol.

Pretty annoying after you hear it enough times, you just ask whether they want any petrol or not.

H3llR4iser · 05-02-2014 01:12PM

I had one over ten years ago: I was working in Italy and it was the early days of mass adoption of document management systems in public offices; In particular, our company struck a deal with a small town's city council.

Less than a week after the sofware solution was delivered and installed, some Council representative calls us claiming that "all the employees say the system doesn't work".

Long story short, these brilliant people expected the software to be able to read and give interpretation to any type of Word document like an human would; In their heads, all the "little squares" (fields for things such as "subject", "approval status", "notes") should populate themselves as "the information is in the document". Not only, but the program should be able to recognize people and places in pictures and write things like "town mayor Mario Rossi in Bernini square" in the description/notes.

Sad thing, they all attended a course about DMS before...

lazza14 · 05-02-2014 01:18PM

micosoft wrote: »

I think you might find this was a plot element in a very recent film.

Which film ? sounds good ...

py2006 · 05-02-2014 01:33PM

Eh I am the stupid one in this story:

I was checking my bank statements a few years ago and noticed that €60 was coming out of my account every month and I didn't know what for. I went up to my bank to query it. The girl behind the counter looked at my statement then back at me. The L/N on the same line as the €60 was short for loan...

:rolleyes::rolleyes::rolleyes::o:o:o:(

20Cent · 05-02-2014 01:38PM

Was fitting a kitchen once and the customer calls me over. Goes look at this and rolls a marble down the draining board. This is not on right, its not flat she says.

felixthecat12 · 05-02-2014 01:39PM

This is incredible - wireless mains power hasn't been invented yet!!

WellThen? · 05-02-2014 01:41PM

I used to work in an opticians:

One lady comes in for an eye test, refuses to take out her contact lenses. I explain we cannot test your vision if it is corrected by the lens. She starts going mad asking us to just use the laser. The laser?? In the end she was going so mad we took her in for the eye test, told her she had 20/20 WITH the contact lenses in. She seems happy enough and walks out. Weirdo.

DesperateDan · 05-02-2014 01:41PM

Pizza complaints:

"I'm ringing you to let you know your brownies are absolutely disgusting. Dry and horrible, what are you going to do about it?!"

(This guy invented a cool device for his complaint)
"You'd need a ham detector to find the ham on that - look at it! LOOK AT IT!!"

(This has happened at least three times)
"Excuse me, what is pepperoni?"
"Eh, it's cured pork meat"
"Ohh...I thought it was chicken, this is outrageous!"
"Is it? Why?"
"I cannot eat pork under strict Islamic law"
"But you didn't inform me you were a Muslim"
"..."

Penny Tration · 05-02-2014 01:42PM

Had a customer the other day who said to me 'I want a refund on my liquid (e cig seller here), it made me sick.'

I told her that if she chain smokes, she'll get a sick stomach. Similarly, if you over do it with the electronic cigarette, you will get a sick stomach.

'but my DINNER came up. '

So i asked her how much she had vaped/inhaled.

She informed me that she couldn't fill her clearomiser properly, so drank a little bit of the liquid to get her nicotine hit.

I pointed out that the bottle clearly states not to ingest it, and that it is toxic if swallowed. Silly cow was lucky she didn't poison herself!!

razorblunt · 05-02-2014 01:43PM

Worked in a large department store, where we had a power cut on the ground floor, first floor remained open until it was closed off too pending any further cuts. Shutters wouldnt come down we had to cordone off the entrances, one woman complained her car was parked in the parkling lot adjacent to our entrance door. We apologised and said there's nothing we can do its pitch black down there and if she used the mall doors it would take her there in the same time. This happened 6 times over the next 2 hours with all of them wanting to speak to the Manager due to not being allowed walk through the store.

krudler · 05-02-2014 01:45PM

razorblunt wrote: »

Worked in a large department store, where we had a power cut on the ground floor, first floor remained open until it was closed off too pending any further cuts. Shutters wouldnt come down we had to cordone off the entrances, one woman complained her car was parked in the parkling lot adjacent to our entrance door. We apologised and said there's nothing we can do its pitch black down there and if she used the mall doors it would take her there in the same time. This happened 6 times over the next 2 hours with all of them wanting to speak to the Manager due to not being allowed walk through the store.

They'd be the first to sue if they fell then.

Christ I hate people.

TGi666 · 05-02-2014 01:55PM

felixthecat12 wrote: »

This is incredible - wireless mains power hasn't been invented yet!!

to quote many a customer
"surely to god it sould be available in this day and age"

speaking of wireless back when broadband was rolling out I got many a call with people calling complaining that there wireless router should not have any wires and its false advertisement etc

Dartz · 05-02-2014 02:00PM

krudler wrote: »

Self entitled oul wans, worst people in the world to deal with, always a doctors or solictors wife too, and will tell you this multiple times as you deal with them. or describe themselves as "well respected" usually meaning they're an interfering oul bat who knows everyone's business.

Self-described "Well respected" people rarely are...

MagicIRL · 05-02-2014 02:16PM

These two come from my lovely time working for a certain DVD rental chain.

A woman came into the store one day when I was on the tills. She comes up to me and asks to buy some insurance. Perplexed as you would be working in a DVD shop, I attempt to figure out what the **** she's talkin' about. She then insists that she had bought insurance in this very shop before and wanted to renew. I tried to explain that we sell DVDs and have only recently opened but she wasn't having any of it. Asked to speak to the manager so I went to get him. He waddles out, tells her we don't sell insurance only DVDs and she walks off as if nothing happened. WHY DIDN'T YOU LEAVE WHEN I TOLD YOU FIRST.

I was again on the tills and this fella comes in to complain. Usual nonsese. TL;DR He couldn't ring up to the shop to renew his DVD so wasn't paying his fine. After his tyrade of abuse, I find out he's dialing the wrong number. Eejit. I give him the current one and he starts off on his moaning again, goes full circle, and starts complaining that we didn't answer the phone for him. I JUST GAVE YOU THE CORRECT NUMBER. HOW WHAT WHY AH AHHHH.

I'm glad I'm free now.

EyeSight · 05-02-2014 02:21PM

krudler wrote: »

Self entitled oul wans, worst people in the world to deal with, always a doctors or solictors wife too, and will tell you this multiple times as you deal with them. or describe themselves as "well respected" usually meaning they're an interfering oul bat who knows everyone's business.

similar to the idiots who watch the latest morning/afternoon show for mothers and an "expert" comes on with terrible advice. Telling people to always haggle, complain in front of others etc. :mad:

I've had too many infuriating experiences. Once a shop next door to the one i worked in had closed down due to the recession. The next day we had so many idiots coming to us trying to refund their stock. They didn't care that we had nothing to do with the company. Just because we were next door, we should have refunded their stock and accepted their gift certs.... :rolleyes:

05-02-2014 02:22PM

I got a complaint about chowder once when I was waitressing. It was sent back because the customer "didn't realise the pieces of seafood in it would be so big".

It was seafood chowder. And a fairly standard seafood chowder!

He was probably used to his Mammy cutting the seafood up into small pieces.

griffdaddy · 05-02-2014 02:40PM

It's chowder you idiot, say it right!

mayotom · 05-02-2014 02:41PM

true-or-false wrote: »

WTF? You're the one with the licence and the car, surely you're the one that should recollect where to pick one up instead of ambling into your local shop and expecting a young non-driver to know??? It's like people feel entitled to get literally ANYTHING they need in their local shop. I've even rung utility providers for customers before (even did it at the stage where I was 21 and I'd never payed a utility bill myself before), because dear lord they couldn't do it themselves.

you have it easy... no bills

Tzardine · 05-02-2014 02:41PM

griffdaddy wrote: »

It's chowder you idiot, say it right!

Chowdeeeeeeer

c68zapdsm5i1ru · 05-02-2014 02:46PM

I used to work in the Dept of Agriculture in the section dealing with dairy inspections. A woman rang one day to query why the milk she had just bought was 'so white'.

wandatowell · 05-02-2014 02:54PM

Jesse Gigantic Necklace wrote: »

I used to work in the Dept of Agriculture in the section dealing with dairy inspections. A woman rang one day to query why the milk she had just bought was 'so white'.

My granddad used to drink butter milk instead of the really white stuff. Bloody nasty!

downwesht · 05-02-2014 02:55PM

When I was a young fella I used to go around the neighbours houses selling mackerel which I caught myself.(10pence each!!)
Anyway was back early one day and went to a new customers house only to be told that there was something wrong with my fish.On asking why , I was told they were too hard,they should be soft like we always get I was told!
I told the lady that the fish were caught less than an hour and she still didn't believe me!

DundalkDuffman · 05-02-2014 03:02PM

Once I had a person phoning up for a hospital appointment wondering why she hadn't heard anything in months. Details taken, no sign of ever being a patient in our hospital, So she ups the levels (usual stuff about public service being useless etc etc) I've been there loads of times and why have I been forgotten about this time, Process of elimination kicks in and I see that this lady has an address a fair distance away.

Are you sure it's the Louth County you are thinking of? 'Don't get smart with me, I tried phoning the Lourdes but I can't get an answer, I always go there. Do you mean to say you can't look?. Sure you're all the same etc etc'.

Paddy@CIRL · 05-02-2014 03:15PM

Worked in Xtravision years back, had a few right ones...

Although not a complaint, we did get several phone calls from customers asking if they needed to rewind the DVDs before returning them.

I was once asked if we had 'the film with Veronica Guerin in it. I can't think of the name of it.' It was the movie Veronica Guerin starring Cate Blanchett.

Another person complained that we didn't have the third Aliens Versus Predator movie, despite the fact it hadn't actually been made at that point.

I was threatened with a knife before because I asked a man to stop stealing malteasers.

A person brought back their brand new PS2 saying it didn't work. They were putting the discs in upside down.

Funnily enough, I do miss the place...

languagenerd · 05-02-2014 03:27PM

Someone once rang the shop I worked in to complain that we were cheaper than a random guy on eBay that they bought something from. What did they want us to do about it??! Shoulda checked us before ordering...

Canis Lupus · 05-02-2014 03:33PM

When I worked with Western Union I had a 2 page (a4) letter of abuse from someone because their recipient got .02 Canadian cents less than expected.

ash23 · 05-02-2014 03:33PM

Worked in Insurance company A where a new customer purchased their car insurance from us. A month later she rings up ranting and raving because her OLD company had renewed her on direct debit.
Somehow it was my fault for not letting them know she'd changed to us. She went on and on about the money being taken and how it had left her short and she demanded I give her a refund. I told her I could cancel her existing policy with us but no, she wanted to renew with us because we were cheaper but she wanted me to arrange her refund from the other insurer. Tried explaining that it had nothing to do with our company and I was really sorry but I couldn't help her with that, she needed to call them and tell them she had set something else up.

She ranted and raved that she was now our customer and what good were we when we couldn't help her with her insurance query. Went on at length for about 20 minutes before hanging up on me.

shruikan2553 · 05-02-2014 03:41PM

TGi666 wrote: »

to quote many a customer
"surely to god it sould be available in this day and age"

speaking of wireless back when broadband was rolling out I got many a call with people calling complaining that there wireless router should not have any wires and its false advertisement etc

Theoretically it could be done. Would love to see her electricity bill afterwards and the reaction, efficiency is terrible so would cost a fortune.

Worst customer complaint ever you've ever heard

Comments