Sky call out fee

BogManInc · 29-12-2013 07:13PM #1

The recent wind must have mis-aligned my Sky dish as I'm no longer getting any signal and can't get any channels.

I called sky and they wanted a €80 call out fee, I got them down to €60 but this seems dear.

Has anyone successfully gotten them to waive this fee?

hallo dare · 29-12-2013 07:15PM

BogManInc wrote: »

The recent wind must have mis-aligned my Sky dish as I'm no longer getting any signal and can't get any channels.

I called sky and they wanted a €80 call out fee, I got them down to €60 but this seems dear.

Has anyone successfully gotten them to waive this fee?

Forget them, do it yourself. have someone watch the tele and you move the dish a bit at a time and you'll get it back. if yoy want to get real fancy then you can get a meter to measure the exact satellite direction. But the first option is obviously free.

BogManInc · 29-12-2013 07:18PM

might just do that thanks. just downloaded a satfinder app on my phone so hopefully this should help too, thanks!

SCOOP 64 · 29-12-2013 07:19PM

€60 don't seem bad to me at all if that includes fixing it, he wont drive out for a tenner. but might be worth waitng as wind tonight as picked up again, seems to be never ending.

hallo dare · 29-12-2013 07:19PM

BogManInc wrote: »

might just do that thanks. just downloaded a satfinder app on my phone so hopefully this should help too, thanks!

Cool, let us know. Bloody Sky, blood suckers!

hallo dare · 29-12-2013 07:20PM

SCOOP 64 wrote: »

€60 don't seem bad to me at all if that includes fixing it, he wont drive out for a tenner. but might be worth waitng as wind tonight as picked up again, seems to be never ending.

Why would you pay for something thats as easy as just nudging the dish?

Egass13 · 29-12-2013 07:22PM

Your complaining about 60euro? Should they come out for free? It was 100euro last time I had to get a service visit of them so your not doing to bad

Egass13 · 29-12-2013 07:22PM

Your complaining about 60euro? Should they come out for free? It was 100euro last time I had to get a service visit of them so your not doing to bad

BogManInc · 29-12-2013 07:26PM

The reason why i was disputing the price is because when the dish was installed the installer just used 3 bolts instead of 4 and it never seemed that secure to begin with or steady so my reasoning is if it was installed correctly the first time it shouldn't have budged as im in a sheltered area and it wasnt exposed to enough winds to move it. i'll try fix it myself and if no luck will pay them the €60.

im only paying €17.50 per month and my contract is up in february, so €60 felt like a lot to shell out considering the price of my monthly bill and the fact i may only be with them til feb unless they renew my discounted plan for me,

SCOOP 64 · 29-12-2013 07:26PM

hallo dare wrote: »

Why would you pay for something thats as easy as just nudging the dish?

Depends if its handy to get too,if its on the roof and he falls off ,he will wish he paid the €60.

hallo dare · 29-12-2013 07:28PM

Egass13 wrote: »

Your complaining about 60euro? Should they come out for free? It was 100euro last time I had to get a service visit of them so your not doing to bad

I am yes. It takes two seconds, and if you're able to climb a ladder then that's half the battle, and if you can't im sure there's a family member or neighbours that would oblige. €60 to move a dish a cm or 2 . ridiculous.

hallo dare · 29-12-2013 07:29PM

SCOOP 64 wrote: »

€60 don't seem bad to me at all if that includes fixing it, he wont drive out for a tenner. but might be worth waitng as wind tonight as picked up again, seems to be never ending.

Why would you pay for something thats as easy as just nudging the dish?

hallo dare · 29-12-2013 07:29PM

BogManInc wrote: »

The recent wind must have mis-aligned my Sky dish as I'm no longer getting any signal and can't get any channels.

I called sky and they wanted a €80 call out fee, I got them down to €60 but this seems dear.

Has anyone successfully gotten them to waive this fee?

Forget them, do it yourself. have someone watch the tele and you move the dish a bit at a time and you'll get it back. if yoy want to get real fancy then you can get a meter to measure the exact satellite direction. But the first option is obviously free.

BogManInc · 29-12-2013 07:32PM

Thanks gonna try it myself as suggested and try the Satfinder app I got on Android playstore.

Dish isn't on a roof and isn't very high up so I won't even need a ladder so hopefully there won't be any casualties :P

hallo dare · 29-12-2013 07:34PM

BogManInc wrote: »

Thanks gonna try it myself as suggested and try the Satfinder app I got on Android playstore.

Dish isn't on a roof and isn't very high up so I won't even need a ladder so hopefully there won't be any casualties :P

Haha, good stuff. let us know

Gerry Wicklow · 29-12-2013 07:55PM

Egass13 wrote: »

Your complaining about 60euro? Should they come out for free? It was 100euro last time I had to get a service visit of them so your not doing to bad

You are paying Sky for a service. If the ESB wires fall down do you pay an additional fee for them to reconnect you?

whirlpool · 29-12-2013 08:01PM

Gerry Wicklow wrote: »

You are paying Sky for a service. If the ESB wires fall down do you pay an additional fee for them to reconnect you?

Yes. Luxury digital television versus basic electricity. That's the same thing.

BogManInc · 29-12-2013 08:18PM

Just to update - got a call back from sky and an engineer is coming out on Tuesday to realign the dish for me - for no extra charge!

Peter Rhea · 29-12-2013 08:27PM

hallo dare wrote: »

It takes two seconds . . .

Does it indeed? Every time? With nothing to guide you apart from someone shouting up from the TV? Or would I be right in thinking you've realigned a dish, let me see, no more than once, & you just got lucky?

hallo dare · 29-12-2013 08:27PM

BogManInc wrote: »

Just to update - got a call back from sky and an engineer is coming out on Tuesday to realign the dish for me - for no extra charge!

Cool, but id still expect a fee regardless for a "replacement of x, y or z". nothings ever free with that crowd.

hallo dare · 29-12-2013 08:30PM

Peter Rhea wrote: »

Does it indeed? Every time? With nothing to guide you apart from someone shouting up from the TV? Or would I be right in thinking you've realigned a dish, let me see, no more than once, & you just got lucky?

Ive realigned quite a few just so you know, and it's not exactly rocket science. as with the rate that sky dishes rust its quite easy to go back to the original position the dish was set to.

So unless you have aome helpful advice for the OP, then on your bike!

hju6 · 29-12-2013 11:54PM

hallo dare wrote: »

Ive realigned quite a few just so you know, and it's not exactly rocket science. as with the rate that sky dishes rust its quite easy to go back to the original position the dish was set to.

So unless you have aome helpful advice for the OP, then on your bike!

That's some cryptic sh1te man

flynnlives · 30-12-2013 02:42AM

realigning a dish with no sat finder is quite difficult if the dish has been blown off a fair bit.

Its not simply a case of moving it a few cm's

If you dont know the general direction you could be hours messing around and getting no where.

ours has been blown clear off 28.2 and im no where near finding it again. And then the wind and rain arrived today so il try again tomorrow with the app.

Sky have told us it will be the 3rd of January before someone will come out.

if anyone is in galway and can lend me a sat finder that would be great! pm me!

mdwexford · 30-12-2013 04:36AM

Just tell them to fix it for free or you are cancelling in future.

You are paying them for a service. Up to them to provide it, I've never paid for anything that's gone wrong with a dish or box.

Vego · 30-12-2013 05:05AM

mdwexford wrote: »

Just tell them to fix it for free or you are cancelling in future.

You are paying them for a service. Up to them to provide it, I've never paid for anything that's gone wrong with a dish or box.

This ..tell them fix it or your gone/won't renew ...bet you it goes from 60 to 0

Getoffmytrain · 30-12-2013 06:27AM

I rang them up today with the same problem, said they can't send an engineer round until the 13th of January.
I thought he was joking but no, he was serious.
Back to UPC for me anyway.

gctest50 · 30-12-2013 07:22AM

flynnlives wrote: »

If you dont know the general direction you could be hours messing around and getting no where.

ours has been blown clear off 28.2 and im no where near finding it again. And then the wind and rain arrived today so il try again tomorrow with the app.

Very rough direction : point it towards where the sun is at about 11am

Find your house on this :

http://www.dishpointer.com/

Egass13 · 30-12-2013 02:53PM

hallo dare wrote: »

I am yes. It takes two seconds, and if you're able to climb a ladder then that's half the battle, and if you can't im sure there's a family member or neighbours that would oblige. €60 to move a dish a cm or 2 . ridiculous.

That's great if you can do it yourself , what I'm saying is if you can't and you are left with no option but to have an engineer out , then €60 is not a bad price to pay !

hallo dare · 30-12-2013 03:06PM

Egass13 wrote: »

That's great if you can do it yourself , what I'm saying is if you can't and you are left with no option but to have an engineer out , then €60 is not a bad price to pay !

That's fair enough, but at the end of the day if they are providing a service then all their equipment is up to them to have right to provide that service and it shouldn't cost the customer.

My F. W. A broadband provider has a dish mounted on the side of my house for my broadband service and if ever i have a problem they call out to it and there's no charge, because they are providing a service and if they are providing a service then equipment has to be setup correctly for that service.

Peter Rhea · 30-12-2013 09:32PM

hallo dare wrote: »

My F. W. A broadband provider has a dish mounted on the side of my house for my broadband service and if ever i have a problem they call out to it and there's no charge, because they are providing a service and if they are providing a service then equipment has to be setup correctly for that service.

How likely is it that you would use this equipment to receive your service from another provider? Much less free-to-air internet.

There is no danger of your current provider giving repairs FOC, only to see you dump them in the morning & that's their 'investment' down the drain.

winston_1 · 31-12-2013 01:08AM

hallo dare wrote: »

That's fair enough, but at the end of the day if they are providing a service then all their equipment is up to them to have right to provide that service and it shouldn't cost the customer.

My F. W. A broadband provider has a dish mounted on the side of my house for my broadband service and if ever i have a problem they call out to it and there's no charge, because they are providing a service and if they are providing a service then equipment has to be setup correctly for that service.

The Sky dish is YOUR equipment and YOUR responsibility. The broadband dish is the broadband providers equipment. That is the difference.

€60 is a bargain for a callout. No other tradesman will come out for less these days. Pay up and stop whinging.

Sky call out fee

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