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why cant i view my account details or pay my bill online?

  • 05-12-2013 06:44PM
    #1
    percy212
    Registered Users, Registered Users 2 Posts: 1,077 ✭✭✭


    Hi 

    I moved house recently and I have a new account number which I want to attach to my current login id. When I login I see all my OLD account info but everything is disabled and unclickable. 

    This means I can't pay my bill. Ahem. Can you please remove the old account details so that I can add the new account details?

    Also, I tried emailing from the eircom website and I got a java exception error message, so thats not working. I tried doing online chat too with no response for about 2 hours after which I closed the window.

    [font=arial, sans-serif]old account 71349349[/font]
    [font=arial, sans-serif]new account 77269015[/font]


    [font=arial, sans-serif]Until the issue is resolved I can't pay my bill.[/font]


Comments

  • #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    percy212 wrote: »
    Hi 

    I moved house recently and I have a new account number which I want to attach to my current login id. When I login I see all my OLD account info but everything is disabled and unclickable. 

    This means I can't pay my bill. Ahem. Can you please remove the old account details so that I can add the new account details?

    Also, I tried emailing from the eircom website and I got a java exception error message, so thats not working. I tried doing online chat too with no response for about 2 hours after which I closed the window.

    [font=arial, sans-serif]old account 71349349[/font]
    [font=arial, sans-serif]new account 77269015[/font]


    [font=arial, sans-serif]Until the issue is resolved I can't pay my bill.[/font]

    Hi percy212,

    I'm afraid I wouldn't be able to change this from my channel here however if you contact our support team on 1890 260 260 (option 0) or you can email webmaster@eircom.ie.

    They'll be able to help you with this.

    Thanks

    Tracey


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