Dossers

BillyMitchel · 05-12-2013 09:35PM

Used to work in the old Crazy Prices and all the managers early 20s were complete tools. Power trips the lot of them.

Think I packed it in after about 3 months when he shouted at me in front of customers for not washing the floor right or leaving it too wet. I was just gone 16, maybe even 15.

Ginger cûnt, I hope he's packing bags and married to Mary Harney.

road_high · 05-12-2013 09:42PM

Tasden wrote: »

If some of the women working the tills in dunnes are anything to go by I don't blame anyone for leaving. Every single time I've bought something in there I've thought "jesus they must hate their job" the way they go on. No please or thank you, barely look at you, made me take my own receipt from the printer. I've worked in retail, hated every second of it but I'd never feel that bad that I couldn't be decent to the customers. And having dealt with horrible customers myself I'd never be a dick

Sounds exactly like the MacDonagh Junction branch in Kilkenny. Some very surly staff in there, look like they would take the head off ya at the drop of a hat.
Dunnes really put the customer last. Can't even buy a small bloody plastic bag in there, thanks to some stupid row they had with Revenue. It's shame because they could be a really great store (and do some things well, they are cheaper for many things) but shopping there is not a great experience. Often when it's busy they just leave a couple of tills open, really penny pinching. Actually that happens all the time I go there!

johndoe99 · 05-12-2013 09:43PM

I regularly shop in Dunne's and Tesco's, Dunne's is the worst, I've never seen a single staff member with a smile on there face, they all have that look where they've just got the worst news imaginable. With a bit of makeup they could be cast as extras on TV series 'The Walking Dead'. Don't blame them, it looks like real dreary work.

zcorpian88 · 05-12-2013 10:05PM

road_high wrote: »

Sounds exactly like the MacDonagh Junction branch in Kilkenny. Some very surly staff in there, look like they would take the head off ya at the drop of a hat.
Dunnes really put the customer last. Can't even buy a small bloody plastic bag in there, thanks to some stupid row they had with Revenue. It's shame because they could be a really great store (and do some things well, they are cheaper for many things) but shopping there is not a great experience. Often when it's busy they just leave a couple of tills open, really penny pinching. Actually that happens all the time I go there!

That used to be the one I was in! I said thank you after the close of a sale anyway. Noticed the bag thing myself a few weeks ago, then asked for the brown re-useable bag thinking it was 37 cent like in my day working for them. How wrong was I. 70 cent!

And you're right they let the place run on skeleton staff, and they have since they opened. I was there for their first 2 years. Wouldn't go back if you gave me diamonds.

Mint Aero · 05-12-2013 10:14PM

Wouldn't blame them. Dunne stores have some amount of sappy rules the saps. Also, they don't employ anyone full time :rolleyes: you'd nearly be better off on the dole like

road_high · 05-12-2013 10:20PM

Mint Aero wrote: »

Wouldn't blame them. Dunne stores have some amount of sappy rules the saps. Also, they don't employ anyone full time :rolleyes: you'd nearly be better off on the dole like

Never understood that mentality? Surely it's better to have a cohort of reliable full-timers. They're clearly so paraonoid they see short hours as some further way to control staff and get rid of them if they slack.

wandatowell · 05-12-2013 10:25PM

kneemos wrote: »

Should be deadly accurate surely?

You are correct, but my record keeping isn't spot on. Lost/thrown out till receipts are a curse in this game.

zcorpian88 · 05-12-2013 10:33PM

road_high wrote: »

Never understood that mentality? Surely it's better to have a chort of reliable full-timers. They're clearly so paraonoid they see short hours as some further way to control staff and get rid of them if they slack.

Sure I was a flexi timer. Asked for full time a few times when people left. They wouldn't bump me up. It just hastened me jumping ship. Then had the cheek to ring me whenever they wanted me in when I was rostered off. Most of the time half an hour before they wanted me in. In the end they spread out my 15-22 hours into 4 days so I couldn't even sign for it. I just got fed up of getting paid peanuts and been treated like something on the end of managements shoe and handed in my notice.

The HR manager was a miserable cow saying with a smirk on her face "Oh you're not leaving are you?" when I handed in my notice in favour of going and doing a course. She couldn't have been happier that I was leaving, so they can get some new skivy in to take my place.

languagenerd · 05-12-2013 10:35PM

Do people seriously quit jobs after a week because they aren't allowed use their mobiles or take more than two smoking breaks in 7 hours? FFS, just do the job you're being paid for! Emergencies aside, you can go without a phone for 3 or 4 hours, surely?

That said, I've never understood the logic behind treating staff like crap. I've had a few retail jobs and I've seen how treating staff well makes them do more work and be more dedicated to the company (in the sense that they care about good customer service and making sales). If your business is all about the public and having a good reputation for customer service, why would you make your staff miserable?! They're the ones who could make or break a business...

A couple people mentioned that they were given out to in Dunnes for being 2min late - I once worked somewhere where you'd be docked pay for every minute late you clocked in. In the mornings, everyone would be starting shifts at the same time, so you'd frequently be 2 or 3 minutes late clocking in due to a queue at the machines, and you'd be docked for each of those. But... if you worked extra minutes at the end of a shift to finish a job or help clear a queue, you wouldn't be paid for them (unless it went over a certain length of time). Seriously unfair and not exactly motivational...

Skill Magill · 05-12-2013 10:39PM

Really sounds like The Stanford Prison Experiment

road_high · 05-12-2013 10:45PM

Dunnes really sounds like one of those classic nightmare work places.
Do many people stay there longterm at all?

zcorpian88 · 05-12-2013 10:48PM

languagenerd wrote: »

Do people seriously quit jobs after a week because they aren't allowed use their mobiles or take more than two smoking breaks in 7 hours? FFS, just do the job you're being paid for! Emergencies aside, you can go without a phone for 3 or 4 hours, surely?

Think the love of the smoking break is more of the automatic entitlement in the heads of middle aged/more elderly staff. Comes from jobs they may have worked before that were more free spirited and let people do whatever.

Well I am guilty of texting say if I get a minute, used to do it really quick while looking for mops and buckets in the cleaning rooms, but never on the shop floor where the gereral public/managers are, that's only looking for a verbal warning that can be avoided if you know the right time and place.

zcorpian88 · 05-12-2013 10:51PM

road_high wrote: »

Dunnes really sounds like one of those classic nightmare work places.
Do many people stay there longterm at all?

Not many left in MacDonagh from my day anyway, maybe a handful left. All the people under 30 that I knew quit. Students and a few that legged it to Australia.

Evan DietrichSmith · 05-12-2013 10:52PM

Tiddlypeeps wrote: »

This reminded me of when I worked in an Aldi over the christmas period when I was in college. The area manager was a total arse. One time he actually stood watching me for a few minutes while I changed out the milk cages. While I was doing this a customer stopped me to ask where something was so I took them to the product and then got back to the milk. When I was done he came up to me and said "do you know it took you 5 minutes to change out the milk" in a really snide manner and then walked off. I have no idea how I managed to stop myself from punching him in the face.

I don't envy anyone working in a supermarket. It's a really tough tankless job.

It really is, the public can be total weapons in this area.

Wanderer2010 · 05-12-2013 10:57PM

What about some of the women in the small counter (lotto, cigs etc) in Dunnes? Some of them have been there 10+ years and they are easily some of the rudest, downright miserable people I have ever been served by. No hello, thanks, holding out a bag in front of you roughly with a scowl when you ask for a bag (I hate that- you work there so YOU pack it :mad:). I can understand some customers can be hard work and its not the best job but my God how could you stay there over 10 years, its not a real career, no wonder they are so bitter, it would be hard to hack that for 10 months.

Afroshack · 05-12-2013 11:04PM

Wanderer2010 wrote: »

What about some of the women in the small counter (lotto, cigs etc) in Dunnes? Some of them have been there 10+ years and they are easily some of the rudest, downright miserable people I have ever been served by. No hello, thanks, holding out a bag in front of you roughly with a scowl when you ask for a bag (I hate that- you work there so YOU pack it :mad:). I can understand some customers can be hard work and its not the best job but my God how could you stay there over 10 years, its not a real career, no wonder they are so bitter, it would be hard to hack that for 10 months.

You know what goes a long way in shops? Not having a superior attitude to them.

kneemos · 05-12-2013 11:06PM

road_high wrote: »

Dunnes really sounds like one of those classic nightmare work places.
Do many people stay there longterm at all?

Seems to be quite a few long termers in my local Dunnes.

The place I worked for a brief period wasn't that bad.
The older workers would certainly give what they got from the managers,perhaps some of the younger ones weren't as able.

dd972 · 05-12-2013 11:06PM

aujopimur wrote: »

A friends wife got a temp. job in Dunnes for Christmas, 13 started on the same day as her.
Within a week 8 packed it in, reasons included, no smoking, no mobiles, couldn't hack being told what to do, stupid customers, missed their friends, breaks were too short, WTF.

Sounds fair enough to me, shall I watch another DVD/crack open another can/watch You Tube cat videos

....... or work the till at Dunnes in Blanch 3 weeks before Xmas, sounds a tough choice to me :pac:

Dartz · 05-12-2013 11:07PM

Customers are the worst.

They assume that the price of a coke allows them to treat a person as a serf for 30 seconds. Or worse. There's no ****ing respect at all from so many people that eventually people just give up.

Wanderer2010 · 05-12-2013 11:07PM

^ Its not superior. Its their job to pack your items into a bag, thats one of their duties and an extremely basic one at that, just as what you would expect in any Spar or Centra etc. Its like a secretary expecting a client to answer the phone when its their job. Nothing superior about expecting decent customer service.

zcorpian88 · 05-12-2013 11:09PM

Wanderer2010 wrote: »

What about some of the women in the small counter (lotto, cigs etc) in Dunnes? Some of them have been there 10+ years and they are easily some of the rudest, downright miserable people I have ever been served by. No hello, thanks, holding out a bag in front of you roughly with a scowl when you ask for a bag (I hate that- you work there so YOU pack it :mad:). I can understand some customers can be hard work and its not the best job but my God how could you stay there over 10 years, its not a real career, no wonder they are so bitter, it would be hard to hack that for 10 months.

Those checkouts are normally, the main customer service hub, they handle all the returns, complaints and mistakes that people at the other checkouts make. Tough job in there, a lot tougher than the checkouts on a customer service level.

gobnaitolunacy · 05-12-2013 11:14PM

The mobiles has to be the lamest excuse going. I'm sure whatever earth shattering news can wait til the end of their shift.

Fag breaks are dossing, pretty much. Like it or lump it.
If I'm a non smoker am I entitled to go out the back and scratch my hole whenever I want for 5-10 mins? I am like fcuk.

zcorpian88 · 05-12-2013 11:25PM

gobnaitolunacy wrote: »

The mobiles has to be the lamest excuse going. I'm sure whatever earth shattering news can wait til the end of their shift.

Fag breaks are dossing, pretty much. Like it or lump it.
If I'm a non smoker am I entitled to go out the back and scratch my hole whenever I want for 5-10 mins? I am like fcuk.

Haha I agree, when I was in Dunnes it used to bug me listening to smokers whinge, and when they did manage to sneak out for one I was usually freezing my nuts off in a freezer or freezing my nuts off outside bringing in deliveries or carrying heavy shyte, while whoever was having "a little me time" with their cigarette.

thecatspjs · 05-12-2013 11:52PM

I worked in Superquinn for over three years and it wasn't quite as bad as some of the reports from Dunnes and Tesco workers in this thread I must say (mainly because they paid well and I got on with all of my co-workers). Some managers and supervisors were right dicks however.

I was a crappy employee though! I cringe at how bloody rude I was at times and I showed up drunk to work from the night before regularly. When I tried and felt in the mood, I was actually great with the customers but some days I really, really just acted the bollix for no good reason. I'm fairly sure I should have been sacked.

I would never ever work in a supermarket mind, it just doesn't suit me.

road_high · 06-12-2013 12:05AM

Intersting thread with Mandela RIP death. The Dunnes workers in the mid-80s refusing to handle S. African goods.
That company really does not do good PR, like a more extreme Ryanair or something

Kev_2012 · 06-12-2013 12:10AM

I worked in Dunnes for 6 months about 7 years ago. Worst job I've ever had by a country mile. Most of the managers are absolute dopes.

I would always give out about people not staying in jobs but Dunnes and those kind of jobs are understandable to some degree if the bosses are assholes. but if you are stuck for $$$ then you can't pick trivial things as a reason to pack it in!

Emz93 · 06-12-2013 12:24AM

Wanderer2010 wrote: »

^ Its not superior. Its their job to pack your items into a bag, thats one of their duties and an extremely basic one at that, just as what you would expect in any Spar or Centra etc. Its like a secretary expecting a client to answer the phone when its their job. Nothing superior about expecting decent customer service.

I work at the checkouts in Dunnes and I can assure you that it's NOT our job to pack the customer's shopping into their own bag. If at a big till and they are on their own I would always offer to assist them packing their bags out of politeness, but it is not considered my responsibility at all. I would never pack someone's bag at express checkouts!! Ten items or less they can do it themselves ffs. I know there are rude and miserable looking checkout people in a lot of places but trust me there are far more rude and miserable customers that we have to deal with.

brevity · 06-12-2013 12:31AM

Rabelais wrote: »

Supermarket managers usually strike me as being a special type of cunt. You see some pale-faced man in a pair of cheap trousers and with his manager badge proudly on display, hectoring and micromanaging staff on the floor. It's very off-putting for the shopper.

Real smack of David Brent off most of them.

Flash back to working in Tesco while in college!

It's the micromanaging that gets me the most, just let me do my job please.

lucky333 · 06-12-2013 12:34AM

Worked in dunnes before for the Xmas period, managers and supervisors- what a load of w@nkers.. Because your takin on as just Christmas staff, your treated like ****, spoken down to, it's so degrading. Not worth the money there paying. Would want thick skin to have to deal with the kants

rawn · 06-12-2013 12:36AM

Wanderer2010 wrote: »

^ Its not superior. Its their job to pack your items into a bag, thats one of their duties and an extremely basic one at that, just as what you would expect in any Spar or Centra etc. Its like a secretary expecting a client to answer the phone when its their job. Nothing superior about expecting decent customer service.

Errr

No it's not. If you are working on a till in Dunnes and the customer has a lot of bags and there is a customer waiting to be served, you can help them pack to hurry along. But if a customer has only a few items that they are well able to pack themselves (i.e, are not holding a baby, loaded down with shopping bags, etc), they can pack their own bag. Maybe it's different in Spar or Centra but that's certainly not the case in Dunnes.

I worked there as temp Christmas staff last year, 3 month contract. Crappy hours, catty managers, crappy pay, the usual. Badly needed the job so was happy to have it. Was told if I worked hard I would be kept on permanently. Was given an additional 6 month contract. Was told that if I came in on time every day and worked extra hours when needed I would be given a permanent contract. HA. A week before my contract was up I was told that my till results were unsatisfactory (they were fine, certainly better than my permanently contracted co-worker, let's call him Bill, who usually worked on the floor but was called on tills if we were busy) So after my till results were over by €4.50, I was told there were no more hours for me cos it wasn't on, etc. Bill, on the other hand, 2 weeks previously had been short €70 on his till sooo... they moved him on to tills full time. Go figure. I think they're waiting for him to make a few more mistakes on the till so they can give him his 3 warnings and fire him. Have since found out that Dunnes can legally only give a person 2 temporary contracts, after that they must be let go or given a permanent one. It works out cheaper for them to keep retraining temps than hiring permanent staff. So they will always bullshít you about being given a permanent contract but in reality they don't give them out anymore. They are also using bullying tactics to try and force out the permanent staff that have been there years, as they cost them too much money.

Grrr.... Been a while since I had a good Dunnes rant.

Dossers

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