Ar**hole customers

whirlpool · 29-10-2013 12:13AM #1

Ever had to deal with an ar**hole customer? What happened and how did you deal with them?

Uaru · 29-10-2013 12:16AM

I go out of my way to make sure they get the worst possible deal while keeping my usual helpful and polite act up.

Aint Eazy Being Cheezy · 29-10-2013 12:17AM

No.

Probably cos I never sold my arseh*le..

wazky · 29-10-2013 12:17AM

No, I don't sell arseholes.

dan1895 · 29-10-2013 12:17AM

whirlpool wrote: »

Ever had to deal with an ar**hole customer? What happened and how did you deal with them?

You need the cries of retail thread in ranting and raving. It's epic!!

Lumbo · 29-10-2013 12:22AM

This customer was being a real asshole with me. She told me the customer was always right. Despite me having demonstrated to her only seconds earlier that this wasn't the case. She then said "and I'm sorry" to which I replied "there's no need to apologise". She was not impressed and my boss wasn't either.

I never get why customers are assholes. Their life must be very empty.

qo2cj1dsne8y4k · 29-10-2013 12:23AM

I once worked in argos when I was a young wan. This one Saturday, super busy, coming up to Christmas and there's a heap of people waiting at collection for their stuff. I'm on collection on my own as everyone else is racing around trying to grab people's items and there was nobody to help me.

Anyway, this woman comes marching up to the front, starts clicking her fingers at me and says "it say on my ticket I wait two minute. I wait five minute. Give me my facking camera".

I was so embarrassed, I didn't even say anything rude to her.

kneemos · 29-10-2013 12:29AM

whirlpool wrote: »

Ever had to deal with an ar**hole customer? What happened and how did you deal with them?

You're paid to deal with customers.
Do you want a medal for doing your job or something?

Kintarō Hattori · 29-10-2013 12:30AM

Absolutely. Had a fellow come in once angry about a camera he had bought from a salesman a few days earlier. It was a quirky model but the salesman at time of purchase had shown him how it worked and he was happy to purchase it.

A few days later, when I was covering for the manager he came back angry that he couldn't work it. The same salesman showed him how to work it but the fellow flew into a tirade of abuse. Politely I told him that his language was out of order but the abuse got worse. He was informed he'd find no-one in the shop to serve him but didn't take this very well and I was spat at.

It was at that point that the red mist descended and he was told to leave the shop, politely I might add, while another colleague positioned himself between us. The customer backed his way over to the exit and was working a spit from deep within to lob across the shop. I was raging at this stage and would have loved for him to do it but he was firmly told 'don't you dare'.

Anywhoo he didn't and left. I don't think I've ever been as angry at or as close to loosing control with someone. I was raging and just wanted to kick the snot out of him but managed to control myself.

MadsL · 29-10-2013 12:31AM

I once saw my bar manager who was told that a customer had gone behind the bar to get a pint after closing deal with the customer in the following manner.

Did you go behind the bar and pour yourself a pint?
No, I got this earlier.
[snarl]Let me ask you again, did you go behind the bar and pour yourself a pint?
No, I got this earlier. I fucking told you
*picks up glass, empties it on floor,smashes pint glass on table*
One last time, did you go behind the bar and pour yourself a pint?
*Customer pales*
Ye..Yess...S..S..S..orry...

*bright smiley voice*
Oh, we don't allow that here. Please fuck off now.

Customer never seen again.

Bar Manager was from Limerick mind...

whirlpool · 29-10-2013 12:32AM

kneemos wrote: »

You're paid to deal with customers.
Do you want a medal for doing your job or something?

Idiot.

sea_monkey · 29-10-2013 12:34AM

kneemos wrote: »

You're paid to deal with customers.
Do you want a medal for doing your job or something?

paid to deal with customers.

nobody should have to deal with a**holes

MadsL · 29-10-2013 12:35AM

sea_monkey wrote: »

nobody should ave to deal with a**holes

Proctologists perhaps...

wazky · 29-10-2013 12:36AM

sea_monkey wrote: »

paid to deal with customers.

nobody should ave to deal with a**holes

What about people who wax arseholes though?

kneemos · 29-10-2013 12:36AM

whirlpool wrote: »

Idiot.

Hope you're not dealing with customers with that attitude.

rainbow kirby · 29-10-2013 12:37AM

Yep, one of them tried to grab my shirt and pull me over the counter when I worked for GAME back in my student days. Down with that sort of thing.

theblaqueguy · 29-10-2013 12:38AM

I just tell them fvck off if they dont like the service or product then go somewhere else and get it

SweepTheLeg · 29-10-2013 12:39AM

theblaqueguy wrote: »

I just tell them fvck off if they dont like the service or product then go somewhere else and get it

aaaaannd you just got fired.

AtomicHorror · 29-10-2013 12:40AM

kneemos wrote: »

You're paid to deal with customers.
Do you want a medal for doing your job or something?

You're that customer, aren't you?

I've worked in retail and yes, I want a ****ing medal. Service jobs in Ireland do not pay enough to compensate for the crap that comes with them. I have the deepest of respect for anyone who can keep their temper in check under those circumstances.

MadsL · 29-10-2013 12:43AM

A friend of mine dealing with six 'ladies' at the height of the Celtic tiger after the lunch that became a high tea of eight bottles of fizz and endless complaints.

"So. ladies was anything right with your meal?"

Wompa1 · 29-10-2013 12:45AM

Worked in retail for about 9 years. Dealt with usually at least two a$$holes every week. More during the summer and Christmas

Femme_Fatale · 29-10-2013 12:45AM

Be really really helpful and informative without licking their ass, in order to show them how wrong they are.

MadsL · 29-10-2013 12:45AM

AtomicHorror wrote: »

You're that customer, aren't you?

I've worked in retail and yes, I want a ****ing medal. Service jobs in Ireland do not pay enough to compensate for the crap that comes with them. I have the deepest of respect for anyone who can keep their temper in check under those circumstances.

None of which justifies the attitute so, so common in Irish retail...

"Are you alright/OK dere?"

:mad:

Femme_Fatale · 29-10-2013 12:46AM

MadsL wrote: »

"Are you alright/OK dere?"

The monsters!

orestes · 29-10-2013 12:47AM

Spanish teenagers - cunts the lot of them.

whirlpool · 29-10-2013 12:48AM

kneemos wrote: »

Hope you're not dealing with customers with that attitude.

Hope you're not dealing with human beings full stop with your attitude.

Femme_Fatale · 29-10-2013 12:50AM

kneemos wrote: »

Hope you're not dealing with customers with that attitude.

If the customers didn't have such an attitude, the person dealing with them wouldn't have an attitude, ergo, it's the customer's fault.

The customer is most definitely NOT always right.

theblaqueguy · 29-10-2013 12:51AM

SweepTheLeg wrote: »

aaaaannd you just got fired.

Looks like is the dole for me so sure how bad

Miss Lockhart · 29-10-2013 12:52AM

Some of the stories posted in these threads are unreal. I don't understand how people can behave that way.

I worked in retail for 9 years and I deal face to face with customers in my business every day and nothing a customer has ever done stands out as thread-worthy.

cmore123 · 29-10-2013 12:53AM

We are all paid to deal with customers but not to take abuse. If a customer is abusive, they deserve abuse back, as ALL a abusers need to be firmly put in their place.

I was in retail for 37 years and dealt with all sorts - some rightly angry very occasionally to be fair, others with attitudes which were as factually wrong as they were obnoxious. If anyone was rude to my staff I just told them politely but firmly that I wanted them to leave, and that they would not be served. In one case, a boorish and bullying man repeatedly upset young female staff so much that they ran from the counter in tears.

I was in one of the major banks.

After one incident, where he was almost threatening to another staff member I brought him into my office, and told him a few home truths in no uncertain terms. He wittered on about taking his money away, and I handed him an account closure form and told him it was the best news I'd heard all week.

He backed off, as I gave as good as I got. I told him the demands he made, which were unreasonable, would not be met by me, my staff or the bank; nor any other, so he should accept this.

Subsequently, he was always civil from that day on, and did not even close his account. Had he persisted in tormenting staff, I was going to close it for him and post him a draft.

I love dealing with people; I am a people person despite what you might gather from the above, but nobody has a right to abuse anyone else.

In a case like this, firstly it's exceptionally rare, but secondly it illustrates that a customer is not always right, and has no right to expect reasonable people to dance to their tantrums.

MadsL · 29-10-2013 12:55AM

Femme_Fatale wrote: »

The monsters!

I think the level of greeting/interaction you get in 30-40% of Irish retail betrays both a lack of training, poor pay and commisson structure and general attitude towards the customer.

The contrast when going anywhere else in the world is quite marked.

In Belfast, they actually try to sell you something. In the UK it is marginally better, in Europe people actually say Good morning/Goodbye when entering/leaving shops and in the US the greeters are annoying as f*ck but the customer servic can be outstanding.

Ar**hole customers

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