Battery died on less than a yr old DKNY watch bought with etihad miles

Erna123 · 17-09-2013 12:48PM #1

Last year Nov, I ordered a DKNY watch through the etihad guest rewards pgm and it's been acting up lately with going slow until last week when it died out. When I got the watch, it did have the original DKNY tag and a leaflet which outlines DKNY warranty. But I dont have a receipt other than the etihad rewards pgm mail abt the order.

There seems to be no DKNY outlet in Ireland mentioned in the warranty book. I've had trouble before with trying to get a replacement from etihad and it usually ends up having to bear the cost of returning the item and I could end up getting another shoddy piece.

Is there a way that I can contact DKNY through a shop somewhere here in Dublin. Any info will be much appreciated.

chris85 · 17-09-2013 01:15PM

Erna123 wrote: »

Last year Nov, I ordered a DKNY watch through the etihad guest rewards pgm and it's been acting up lately with going slow until last week when it died out. When I got the watch, it did have the original DKNY tag and a leaflet which outlines DKNY warranty. But I dont have a receipt other than the etihad rewards pgm mail abt the order.

There seems to be no DKNY outlet in Ireland mentioned in the warranty book. I've had trouble before with trying to get a replacement from etihad and it usually ends up having to bear the cost of returning the item and I could end up getting another shoddy piece.

Is there a way that I can contact DKNY through a shop somewhere here in Dublin. Any info will be much appreciated.

Get the battery replaced in a shop here. €10, done.

ytpe2r5bxkn0c1 · 17-09-2013 01:23PM

€4 replaces a battery here. Warranty wouldn't cover a simple battery. I cab get 1 year from most watch batteries, 2 for some and less than a year for others. It's not earth shattering.

John Mason · 17-09-2013 03:40PM

your local jeweller will replace the battery in seconds.

not sure why you would want to send it back

Tippex · 17-09-2013 03:57PM

Erna123 wrote: »

Last year Nov, I ordered a DKNY watch through the etihad guest rewards pgm and it's been acting up lately with going slow until last week when it died out. When I got the watch, it did have the original DKNY tag and a leaflet which outlines DKNY warranty. But I dont have a receipt other than the etihad rewards pgm mail abt the order.

There seems to be no DKNY outlet in Ireland mentioned in the warranty book. I've had trouble before with trying to get a replacement from etihad and it usually ends up having to bear the cost of returning the item and I could end up getting another shoddy piece.

Is there a way that I can contact DKNY through a shop somewhere here in Dublin. Any info will be much appreciated.

The battery would not be covered in any warranty. Depending on when the watch was manufactured the battery could be in the watch for years.

Skatedude · 17-09-2013 04:12PM

quick question. Why would you look for a replacement watch for a dead battery?

dudara · 17-09-2013 04:50PM

Tippex wrote: »

The battery would not be covered in any warranty. Depending on when the watch was manufactured the battery could be in the watch for years.

Bizarrely, I bought a watch recently and the battery is covered under warranty for two years. I actually thought that was very weird as a battery is usually considered a consumable item and I wouldn't expect it to be under warranty

OP, I genuinely think that the best thing to do here is just get the battery replaced at any jewellers.

Tippex · 17-09-2013 04:56PM

dudara wrote: »

Bizarrely, I bought a watch recently and the battery is covered under warranty for two years. I actually thought that was very weird as a battery is usually considered a consumable item and I wouldn't expect it to be under warranty

OP, I genuinely think that the best thing to do here is just get the battery replaced at any jewellers.

That is a bit weird as when I worked in a jewellers (it was quite a few years ago at this stage) the battery was not covered but depending on the client and the watch we would change the battery free (if they had purchased it from us within the last year)

But then again it would be down to the manufacturer as well (wouldn't expect it with a €15 timex but might be different with a €2k Raymond Weil)

schemingbohemia · 17-09-2013 05:45PM

My mind is boggling at this query.

Erna123 · 18-09-2013 10:11AM

My mistake, I should've added that I can indeed get the batteries changed. But I was quite baffled that the battery died so soon on a €200 watch, whereas i've had fancy watches for less than €50 which has gone for years without a bother and hence the query for getting in touch with DKNY.

BuffyBot · 18-09-2013 10:37AM

The cost of the watch is absolutely no reflection of the battery used or the life you can expect from it.

bumper234 · 18-09-2013 10:40AM

Erna123 wrote: »

My mistake, I should've added that I can indeed get the batteries changed. But I was quite baffled that the battery died so soon on a €200 watch, whereas i've had fancy watches for less than €50 which has gone for years without a bother and hence the query for getting in touch with DKNY.

The battery could have been in that watch for 6/9/12 months before you got it so nothing to worry about. Just go to a jewelers and get it replaced.

rubadub · 18-09-2013 11:15AM

You might get an online guide on how to do it yourself. I got 32 batteries for €2 in the 2 euro shop.

dudara · 18-09-2013 05:22PM

Erna123 wrote: »

My mistake, I should've added that I can indeed get the batteries changed. But I was quite baffled that the battery died so soon on a €200 watch, whereas i've had fancy watches for less than €50 which has gone for years without a bother and hence the query for getting in touch with DKNY.

There are higher expectations with high end products. However, many of these branded watches are genuinely not as high-end in quality as the brand name would imply. And irrespective of the brand, the battery is consumable and a cheap component in the overall cost.

That watch could have been out from the factory for 1-2 years. All the time the battery is driving the watch. Some watches come with a little plastic seal between the battery and the contacts, which is only removed at the time of sale. This means that the battery doesn't start powering the watch until the plastic sheet is removed.

Miaireland · 18-09-2013 09:30PM

rubadub wrote: »

You might get an online guide on how to do it yourself. I got 32 batteries for €2 in the 2 euro shop.

I did this recently with a dkny watch. The have a little flap on the back of the watch that makes it east to pop off (I used a metal nail file). I had the old battery out, new battery in and the back on in less than a minute. Much cheaper that paying €14 in my local jewellers to get replaced and way faster than contacting the makers.

Tippex · 20-09-2013 03:47PM

a little bit of an eyeopener on the watch industry as well.
Some of the most commonly used movements in the watch industry are Miyota.
Have a look here to see how cheap the movements are http://www.allwatchparts.com/Miyota-Movements_c_101.html so if you don't mind opening your watch and you see its a miyota movement you can get an idea of how much the movement would cost (the prices listed would be significantly higher than the branded watches makers would be charged)

Just shows how much you are paying for a name.....

ytpe2r5bxkn0c1 · 20-09-2013 04:37PM

Tippex wrote: »

a little bit of an eyeopener on the watch industry as well.
Some of the most commonly used movements in the watch industry are Miyota.
Have a look here to see how cheap the movements are http://www.allwatchparts.com/Miyota-Movements_c_101.html so if you don't mind opening your watch and you see its a miyota movement you can get an idea of how much the movement would cost (the prices listed would be significantly higher than the branded watches makers would be charged)

Just shows how much you are paying for a name.....

And the battery ran out so.......?

The components for many products don't match their retails costs. I think we all know you pay for a name.

Battery died on less than a yr old DKNY watch bought with etihad miles

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